Edtech.com's Summary

Arizona State University is hiring a Collections Specialist Senior. The role involves providing extensive customer service and managing collection activities related to student accounts, using initiative and independent judgment to support Student Business Services. The position includes handling student inquiries, processing transactions, preparing reconciliations and reports, and ensuring compliance with federal, state, and institutional guidelines.

Highlights

Manage collections for past due student accounts receivable and Perkins loan balances by phone, email, and letter writing.
Provide customer service in person, via email, and high-volume phone calls for student account-related functions.
Process waivers, charges, and credits to student accounts and research account activity to resolve issues or escalate as needed.
Prepare reconciliations and departmental reports using PeopleSoft and Microsoft Office (Excel, Word, Outlook).
Create correspondence in response to student account inquiries and document collection efforts in online accounts.
Update departmental procedures and ensure compliance with federal, state, and institutional regulations.
Minimum qualification: High school diploma and three years of relevant experience or equivalent combination of education and experience.
Desired qualifications include accounts receivable experience, report preparation, effective communication skills, debt collection experience, and familiarity with PeopleSoft Student Financials.
Work environment involves office setting with requirements for sitting, standing, walking, and occasional lifting up to 25 pounds.
Hourly pay rate is $20.68; federal funding is not involved; driving is not required for this position.

Collections Specialist Senior Full Description

Job Profile:Student Finance Assistant 3 Non-Exempt

Job Family:Student Finance

Time Type:Full time

Max Pay - Depends on experience:$20.68 USD Hourly

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Pay Rate: $20.68 per hour

Student Business Services seeks a Collections Specialist Sr. to perform a variety of customer service and collection job functions requiring initiative and independent judgment to support the goals and objectives of Student Business Services. This position will also provide student support and handle inquiries pertaining to student account information in order to provide courteous, prompt and accurate assistance to students regarding their ASU account status.

Applicant must be eligible to work in the United States; ASU Student Business Services will not be a sponsor for this position.

Essential Duties:

Extensive customer service in person, via e-mail, and high-volume phone calls for a variety of student account related functions for ASU Student Business Services.
Research account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department.
Initiate in-house collection activities for past due student accounts receivable and Perkins loan balances for the University by phone, email, and/or letter writing, including advising of available re-payment options.
Process transactions including waivers, charges, and credits to student accounts.
Prepare reconciliations and departmental reports utilizing a variety of software including PeopleSoft and Microsoft Office.
Review, processing and resolution of accounts including but not limited to: Tuition, Billing, and Collection of account related matters.
Develop and create correspondence in response to student account inquiries.
Create on-line account comments to ensure proper documentation of collection efforts utilized to either secure payment or recommend collection agency assignment.
Update departmental procedures relating to assigned accounting functions and ensure compliance with Federal, State and Institutional guidelines.

Desired Qualifications:

Experience in working in a high-volume customer service environment.
Experience in assisting customers on the phone and in person.
Experience in accounts receivable environment.
Experience in reconciling accounts.
Experience in using Microsoft Office applications (Excel, Word, Outlook).
Experience in preparing reports.
Evidence of effective verbal and written communication and organizational skills.
Experience in using attention to detail skills.
Experience in collecting customer debts.
Experience with PeopleSoft Student Financials.
Experience in interpreting and analyzing Federal regulations.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
Required to stand for varying lengths of time and walk moderate distances to perform work.
Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
Clearly communicate in person, over the phone and through email to perform essential functions.

Department Statement:

ASU Student Business Services provides accounting functions in the areas of: Student Accounts, Cashiering Services, Collections, Tuition Assessment and Treasury Management.

Driving Requirement:Driving is not required for this position.

Location:Campus: Tempe

Funding:No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$18038.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact HR Talent Acquisition at DL.ORG.HR.Staffing@exchange.asu.edu before the posting close date to request edits.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description