Edtech.com's Summary

Blackbaud is hiring a Customer Renewals Representative. The role involves managing the renewal process for customer contracts, ensuring timely communication with clients about usage thresholds, and collaborating with sales to identify renewal and up-sell opportunities. The representative will maintain strong, long-term customer relationships and navigate high-pressure situations with strategic decision-making.

Highlights

Manage seamless, on-time renewal processes for all customer subscriptions and services.
Notify customers proactively as they approach usage thresholds.
Lead renewal cycles covering subscriptions, maintenance, Professional Services, and Managed Services.
Collaborate with Sales team on strategic renewals and up-sell opportunities.
Engage with customer decision makers 4-6 months before renewal to maintain predictable renewal workflow.
Negotiate renewals proactively, paying special attention to accounts at risk.
Communicate candidly across all organizational levels and effectively with executives and senior leadership.
Act as a calming presence in high-pressure situations and make insightful strategic decisions.
Build and maintain trusted, long-term customer relationships and handle sensitive external situations professionally.
Starting base pay ranges from $53,400 to $70,300, with pay varying by qualifications and market factors.
Benefits include medical, dental, vision insurance, 401(k) with employer match, flexible paid time off, parental leave, volunteer vacation, pet insurance, legal and identity protection, tuition reimbursement, and a remote-first work culture.
Blackbaud is an equal opportunity employer committed to diversity and inclusion.

Customer Renewals Representative Full Description

About the Role
Our Customer Success organization partners proactively with customers to help them fully leverage Blackbaud's capabilities by aligning our software with their desired business outcomes. Within this organization, our Renewals team plays a critical role in retaining customers, renewing and consolidating contracts, and identifying any challenges or opportunities that may impact the customer experience.

We're seeking a confident communicator with strong attention to detail—someone who leads from the front, thrives in a proactive environment, and brings an entrepreneurial mindset to customer partnerships.

What You'll Be Doing

Managing a seamless, on‑time renewal process for customers.
Ensuring customers approaching usage thresholds are informed in advance.
Leading the renewal cycle across all subscriptions, maintenance, Professional Services, and Managed Services.
Partnering with the Sales team on strategic renewals and up‑sell opportunities.
Managing a predictable renewal workflow by engaging customer decision makers 4-6 months before renewal dates.
Proactively negotiating renewals when needed, with careful attention to any accounts that may be at risk.

What We Need From You

Communicates openly and candidly across all levels of the organization.
Demonstrates exceptional capability when working with executives and senior leadership.
Acts as a stabilizing, calming presence during high‑pressure or crisis situations, providing direction and clarity for others.
Quickly identifies the significance of information and makes insightful, strategic decisions.
Builds strong, trusted, long‑term relationships with customers.
Communicates complex concepts with clarity, tailoring tone and format to the audience.
Takes timely and strategic action to guide groups and organizations toward effective collaboration.
Handles sensitive or difficult external situations professionally, shifting potentially negative interactions toward positive outcomes for Blackbaud.
Thinks broadly and strategically, considering all variables that could impact future success.
Ensures alignment and understanding of mission, goals, and priorities across teams.

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube

Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com. The starting base pay is $53,400.00 to $70,300.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include:

Medical, dental, and vision insurance
Remote-first workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer for vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition reimbursement program

Original Job Description

What You'll Be Doing

Managing a seamless, on‑time renewal process for customers.
Ensuring customers approaching usage thresholds are informed in advance.
Leading the renewal cycle across all subscriptions, maintenance, Professional Services, and Managed Services.
Partnering with the Sales team on strategic renewals and up‑sell opportunities.
Managing a predictable renewal workflow by engaging customer decision makers 4-6 months before renewal dates.
Proactively negotiating renewals when needed, with careful attention to any accounts that may be at risk.

What We Need From You

Communicates openly and candidly across all levels of the organization.
Demonstrates exceptional capability when working with executives and senior leadership.
Acts as a stabilizing, calming presence during high‑pressure or crisis situations, providing direction and clarity for others.
Quickly identifies the significance of information and makes insightful, strategic decisions.
Builds strong, trusted, long‑term relationships with customers.
Communicates complex concepts with clarity, tailoring tone and format to the audience.
Takes timely and strategic action to guide groups and organizations toward effective collaboration.
Handles sensitive or difficult external situations professionally, shifting potentially negative interactions toward positive outcomes for Blackbaud.
Thinks broadly and strategically, considering all variables that could impact future success.
Ensures alignment and understanding of mission, goals, and priorities across teams.

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube

Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Benefits Include:

Medical, dental, and vision insurance
Remote-first workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer for vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition reimbursement program

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Customer Renewals Representative

Edtech.com's Summary

Customer Renewals Representative Full Description

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