Loyola University Chicago
STUDENT ACCT ADVISOR
🇺🇸
Chicago, IL
🕑
Full-Time
💰
$21 - $26
per Hour
💻
Customer Support
🗓️
February 4th, 2026
Edtech.com's Summary
Loyola University Chicago is hiring a Student Account Advisor to provide prompt and courteous customer service to students regarding account issues and payment arrangements. The role involves analyzing accounts, resolving discrepancies, advising on loans and repayment options, working with collection agencies, and processing various financial documents while ensuring adherence to university policies.
Highlights
- Provide customer service to students via writing, email, in person, and telephone concerning account issues.
- Analyze accounts, research discrepancies, and recommend corrective actions.
- Understand and communicate financial and academic policies related to student accounts.
- Process documents related to payment plans, refunds, insurance billing, and third-party contracts.
- Conduct collections activities including mailing letters, emails, and calls for past due accounts.
- Advise borrowers on deferments, forbearances, loan reconciliation, repayment agreements, and credit reporting.
- Counsel students on loan and federal consolidation options.
- Collaborate with outside collection agencies to recover balances owed to the university.
- Require ability to use MS Office, email, and office automation systems.
- Minimum qualifications include an Associate’s Degree with 0-1 year experience or equivalent; six months customer service experience required; accounting or business experience preferred; Bachelor’s degree preferred.
- Compensation ranges from $21.30 to $26.40 per hour.
- Position reports to the Office of the Bursar within Loyola University Chicago.
STUDENT ACCT ADVISOR Full Description
STUDENT ACCT ADVISOR
Thank you for your interest in Loyola University Chicago. To view open positions, please enter your search criteria below. You may view all open positions by not specifying any search criteria and selecting the "Search" button.
Thank you for your interest in Loyola University Chicago. To view open positions, please enter your search criteria below. You may view all open positions by not specifying any search criteria and selecting the "Search" button.
Please see Special Instructions for more details.
As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago’s mission, candidates should consult our website at www.luc.edu/mission/. For information about the university’s focus on transformative education, they should consult our website at www.luc.edu/transformativeed.
Position Details
Position Details
Job Title | STUDENT ACCT ADVISOR
Position Number | 8100028
Work Modality | Fully In-Person
Job Category | University Staff
Job Type | Full-Time
FLSA Status | Non-Exempt
Campus | Rogers Park-Lake Shore Campus
Department Name | OFFICE OF THE BURSAR
Location Code | OFFICE OF THE BURSAR (04501A)
Is this split and/or fully grant funded? | No
Duties and Responsibilities | Provides prompt and courteous customer service to all students seeking assistance in writing, via e-mail, in person and by telephone. This includes answering questions about and providing guidance on student account issues, payment arrangements. Analyzes assigned accounts and conducts other research as necessary to respond to inquiries and resolve discrepancies; identifies problems or error in accounts; determines appropriate corrective actions within established guidelines and refers for action as appropriate. Clearly understands policies and procedures, both financial and, where pertinent to the functions of the Office of the Bursar, academic, of the University in order to provide information to students; remains in contact with appropriate University department for up-to-date information. Processes various accounting and student service documents including, but not limited to, those related to payment plans, student account refunds, insurance billing, and third party contracts ensures actions are in accordance with established guidelines. Provides assistance as needed at alternative campus locations. Actively mail letter, sends e-mails and makes phone calls for past due accounts in an attempt to collect monies owed to Loyola. Advises borrowers on the issues of Deferments, Forbearances, Perkins loan reconciliation, payment, repayment agreements and credit bureau reporting. Counsels students on loan and federal consolidation options. Actively works with outside collection agencies in an effort to collect balance due. Ensure all employees are properly recognized on their work anniversaries and birthdays. Performs other related duties and projects as assigned by the Manager
Minimum Education and/or Work Experience | Associate’s Degree supplemented with 0-1 year of related experience; or an equivalent combination of education and experience.
Qualifications | To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have demonstrated ability to prioritize and manage multiple tasks.
Education/Experience
Accounting or other business field experience preferred and minimum six months of customer service experience required; Bachelor’s degree preferred.
Language Ability
Ability to read, write and comprehend basic instructions, short correspondence, and memos. Excellent verbal and diplomatic skills are critical.
Math Ability
Basic math skills. Ability to compute rate, ratio, and percent.
Certificates/Credentials/Licenses | N/A
Computer Skills | Ability to use MS Office, e-mail and other office automation systems.
Supervisory Responsibilities | No
Required operation of university owned vehicles | No
Does this position require direct animal or patient contact? | No
Physical Demands | None
Working Conditions | None
Open Date | 02/02/2026
Close Date |
Position Maximum Salary or Hourly Rate | $26.40/hr
Position Minimum Salary or Hourly Rate | $21.30/hr
Special Instructions to Applicants | As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago’s mission, candidates should consult our website at www.luc.edu/mission/. For information about the university’s focus on transformative education, they should consult our website at www.luc.edu/transformativeed.
About Loyola University Chicago | Founded in 1870, Loyola University Chicago is one of the nation’s largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With 15 schools, colleges, and institutes—including Business, Law, Medicine, Nursing, and Health Sciences—Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation’s top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country’s most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world.
Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. To view our benefits in detail, click here.
Loyola adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University’s Nondiscrimination Policy.
Quick Link for Posting | https://www.careers.luc.edu/postings/34617
Position Number | 8100028
Work Modality | Fully In-Person
Job Category | University Staff
Job Type | Full-Time
FLSA Status | Non-Exempt
Campus | Rogers Park-Lake Shore Campus
Department Name | OFFICE OF THE BURSAR
Location Code | OFFICE OF THE BURSAR (04501A)
Is this split and/or fully grant funded? | No
Duties and Responsibilities | Provides prompt and courteous customer service to all students seeking assistance in writing, via e-mail, in person and by telephone. This includes answering questions about and providing guidance on student account issues, payment arrangements. Analyzes assigned accounts and conducts other research as necessary to respond to inquiries and resolve discrepancies; identifies problems or error in accounts; determines appropriate corrective actions within established guidelines and refers for action as appropriate. Clearly understands policies and procedures, both financial and, where pertinent to the functions of the Office of the Bursar, academic, of the University in order to provide information to students; remains in contact with appropriate University department for up-to-date information. Processes various accounting and student service documents including, but not limited to, those related to payment plans, student account refunds, insurance billing, and third party contracts ensures actions are in accordance with established guidelines. Provides assistance as needed at alternative campus locations. Actively mail letter, sends e-mails and makes phone calls for past due accounts in an attempt to collect monies owed to Loyola. Advises borrowers on the issues of Deferments, Forbearances, Perkins loan reconciliation, payment, repayment agreements and credit bureau reporting. Counsels students on loan and federal consolidation options. Actively works with outside collection agencies in an effort to collect balance due. Ensure all employees are properly recognized on their work anniversaries and birthdays. Performs other related duties and projects as assigned by the Manager
Minimum Education and/or Work Experience | Associate’s Degree supplemented with 0-1 year of related experience; or an equivalent combination of education and experience.
Qualifications | To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have demonstrated ability to prioritize and manage multiple tasks.
Education/Experience
Accounting or other business field experience preferred and minimum six months of customer service experience required; Bachelor’s degree preferred.
Language Ability
Ability to read, write and comprehend basic instructions, short correspondence, and memos. Excellent verbal and diplomatic skills are critical.
Math Ability
Basic math skills. Ability to compute rate, ratio, and percent.
Certificates/Credentials/Licenses | N/A
Computer Skills | Ability to use MS Office, e-mail and other office automation systems.
Supervisory Responsibilities | No
Required operation of university owned vehicles | No
Does this position require direct animal or patient contact? | No
Physical Demands | None
Working Conditions | None
Open Date | 02/02/2026
Close Date |
Position Maximum Salary or Hourly Rate | $26.40/hr
Position Minimum Salary or Hourly Rate | $21.30/hr
Special Instructions to Applicants | As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago’s mission, candidates should consult our website at www.luc.edu/mission/. For information about the university’s focus on transformative education, they should consult our website at www.luc.edu/transformativeed.
About Loyola University Chicago | Founded in 1870, Loyola University Chicago is one of the nation’s largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With 15 schools, colleges, and institutes—including Business, Law, Medicine, Nursing, and Health Sciences—Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation’s top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country’s most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world.
Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. To view our benefits in detail, click here.
Loyola adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University’s Nondiscrimination Policy.
Quick Link for Posting | https://www.careers.luc.edu/postings/34617
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * What is the highest level of education you have completed?
- High School Diploma or Equivalent
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctoral Degree
- * Do you possess a minimum of six months of customer service experience?
- Yes
- No
- * Do you have Accounting or other business field experience?
- Yes
- No
- * Why do you want to work for Loyola University Chicago?
(Open Ended Question) - * How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
- * How do your personal values align with Loyola University Chicago’s mission and values?
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
- Cover Letter/Letter of Application
Optional Documents
Loyola University Chicago | Information: (773) 508 - 6000
1032 W Sheridan Rd | Chicago, IL | 60660
2018 (c) Loyola University Chicago | University Policies
1032 W Sheridan Rd | Chicago, IL | 60660
2018 (c) Loyola University Chicago | University Policies
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