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edtech.com
Macmillan Learning logo

Macmillan Learning

Junior Account Representative

🇺🇸 Gordonsville, VA

🕑 Full-Time

💰 TBD

💻 Customer Support

🗓️ June 17th, 2025

Edtech.com's Summary

MPS, a division of Macmillan Publishers, is hiring a Junior Account Representative. The role involves enforcing credit policies, reconciling account discrepancies, communicating with customers to resolve account issues, and preparing settlement proposals for assigned accounts.

Highlights
  • Enforce credit policy and collection practices for assigned accounts.
  • Reconcile debits and credits independently and prepare settlement offers.
  • Communicate with customers to clear account discrepancies and attend reconciliation meetings.
  • Assist in identifying root causes of account issues and recommend solutions.
  • High school diploma or GED required.
  • 1-2 years of related experience or equivalent education and experience.
  • Proficient in Microsoft Word, Excel, Access (intermediate), and advanced computer experience.
  • Works with departments including Customer Service, Order Entry, Traffic, IT, and Accounts Payable.
  • Physical ability to occasionally lift/move up to 50 pounds and perform various physical tasks.
  • Offers $1,000 retention bonus after one year, paid time off, 11 paid holidays, 401(k) plan eligibility, and competitive benefits.

Junior Account Representative Full Description

Jr. Account Rep.

Job Category: Shared Services
Requisition Number: JRACC003097
Full-Time
On-site
Gordonsville, VA 229428501, USA

Job Details

Description

Come join our team!

$1,000 Retention Bonus (after 1 year)
Paid Time Off
11 Paid Holidays
Eligible to participate in the 401(k) Plan 
Competitive Benefits

MPS, a division of Macmillan Publishers, a leading US publisher of Trade and Academic titles, has a job opening for a Junior Account Representative in our Gordonsville, Virginia facility. MPS provides back office support, warehousing, and, fulfillment for Macmillan US, and is their primary distribution facility for North America.

Purpose of the Role:
The Junior Account Representative is responsible for enforcing the credit policy and collection practices for their assigned accounts. They are required to assist in reconciling discrepancies on these accounts and help with the preparation of yearly settlement proposals for each of their assigned accounts.

Key responsibilities:
  • Matches debits and corresponding credits on an account.
  • Completes a reconciliation of all items on the account independently and submits to settlement offer to management for review.
  • Communicates with customer to clear debits and credits from account.
  • Helps in identifying root cause for pattern issues on account and provides management with recommended solutions.
  • Attends reconciliation meetings with customer as necessary to provide expert advice.
  • Conforms to all company policies and procedures (Employee Handbook)
  • Provides major accounts with documentation as needed.

Education:
High school diploma or general education degree (GED)

Skills/experience required:
Essential: One to Two years of related experience and/or training; or equivalent combination of education and experience.
Desirable: In-depth knowledge of Microsoft Word, Excel, Access and mainframe systems.

Key Relationships:
This role requires having relationships with various departments in the organization including Customer Service, Order entry, Traffic and IT. It also requires having relationships with the Accounts Payable employees for their designated accounts.

Capabilities:
  • Technical capability
  • Problem solving
  • Relationship building/ teamwork
  • Innovation and change
  • Customer focus

Physical requirements/job attributes:
While performing the duties of this job, the employee is regularly required to sit, talk, or hear; use hands to finger, handle, or feel objects, tools, or controls, or reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, walk, and stand. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender Identity/expression, physical ability, neurodiversity, age, family status, economic background and status, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. The successful candidate for this position will be an employee of MPS.

Qualifications
Skills

Required

Microsoft Word
Intermediate

Excel
Intermediate

Computer Experience
Advanced

Access
Intermediate

Behaviors

Preferred
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group

Education

Required
High School or better.
Experience

Required
1-2 years:

One to Two years of related experience and/or training; or equivalent combination of education and experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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