Macmillan Learning
Content Manager, Original Custom
Edtech.com's Summary
Macmillan Learning is hiring a Content Manager, Original Custom. This role manages the creation and publication of digital and ancillary educational materials for custom courses, drives project delivery, collaborates with instructors and stakeholders, and ensures quality, accuracy, and timely execution of media components.
Highlights
- Manage end-to-end delivery of media components for custom courseware.
- Collaborate with instructors, project editors, and stakeholders to meet quality and instructional goals.
- Oversee quality assurance, launch, and lifecycle management of media products.
- Hire and manage contractors, freelancers, and vendors ensuring timelines and quality standards.
- Create and refine workflows; implement AI or automation tools to improve efficiency.
- Serve as technical and courseware expert for custom digital products and solutions.
- Maintain and apply pedagogical and market insights to support product strategy.
- Required: Bachelor's degree, 3+ years editorial experience in educational publishing, 1+ year media editorial or digital learning product experience, strong communication, project management, and customer service skills.
- Preferred: Science subject expertise, familiarity with Jira and agile workflows, experience in assessment authoring and digital content management.
- Salary range: $55,000 - $60,000 per year, non-exempt status, with comprehensive benefits.
Content Manager, Original Custom Full Description
Content Manager, Original Custom
Job Category: Editorial
Requisition Number: CONTE003297
- Full-Time
- Remote
Job Details
Description
At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Whether you're a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you'll play a vital role in advancing our mission. If you're excited by the prospect of testing new technologies, implementing transformative strategies, and thriving in a fast-paced, innovative environment, we’d love to hear from you!
The Content Manager, Original Custom manages and makes recommendations for the creation and publication of digital and ancillary materials such as assessment questions, eBooks, files, videos, and more that support teaching and learning for a variety of custom courses. Instructors and students use these resources to enrich the learning experience and support effective instruction. In addition, the Content Manager, Original Custom manages major projects and relationships independently. The Content Manager, Original Custom helps subject matter experts and other contractors prioritize tasks and produce high quality and accurate work on schedule and under budget. The Content Manager, Original Custom exercises sound judgment, anticipates project risks, and proactively identifies solutions to ensure smooth execution and stakeholder satisfaction. This role does not have managerial responsibilities.
We know that talented candidates sometimes hesitate to apply when they don't meet every single qualification listed. We encourage you to apply if you're excited about this role and believe you can contribute meaningfully to our team, even if your background doesn't align perfectly with every requirement. We're looking for people who are passionate about our mission and can bring valuable perspectives to our work. Different experiences, skills, and approaches all have the potential to strengthen what we do. If this opportunity interests you, we'd love to hear how your unique background and abilities could contribute to our team's success. We're committed to building a workplace where everyone can do their best work and where diverse viewpoints are valued. We encourage all qualified candidates to apply - we're excited to learn about the different ways you might add value to our organization.
Major responsibilities include, but are not limited to:
End to End Delivery of Media Components
- Own and manage the end-to-end delivery of media components for assigned custom courseware products.
- Collaborate with project editors, instructors/authors, and other stakeholders to plan, evaluate, and deliver digital content that meets quality, accuracy, accessibility, and user experience standards.
- Collaborate directly with instructors to clarify project goals, gather requirements, answer questions, and ensure media deliverables align with instructional needs and course objectives.
- Independently create, manage, and maintain Jira tickets throughout the project lifecycle, ensuring workflows are followed correctly; dependencies are identified, risks are anticipated, and work progresses with minimal oversight.
Quality Assurance and Lifecycle Management
- Oversee quality assurance, launch, and lifecycle management of media products.
- Work with media production, QA vendors, and internal partners to prepare products for launch, resolve issues, and manage updates across the product lifecycle.
- Request access cards for courseware products.
- Ensure deliverables are complete, customer-ready, and launched on time and within scope.
Hiring and Onboarding
- Hire, onboard, and manage contractors, freelancers, vendors, and accuracy reviewers as needed, including setting expectations, managing timelines, reviewing work, and ensuring quality and accountability.
- Consult with project editors, Associate Director, and discipline stakeholders as appropriate.
Workflow Execution and Maintenance
- Create, maintain, and refine workflows and related documentation for assigned topics or product areas.
- Ensure workflows are followed accurately and reflect current practices.
- Identify opportunities to improve workflows, apply AI or automation tools where appropriate, and share recommendations that enhance efficiency and product quality.
- Assist with process documentation updates and knowledge sharing as needed.
Technical and Courseware Expertise for Custom Solutions
- Serve as a technical and courseware expert for custom products.
- Develop strong knowledge of custom digital offerings, courseware features, and user experience to consult with sales, project editors, and customers.
- Translate customer requests into viable courseware solutions by asking strong discovery questions, clarifying needs, and explaining how requests can be fulfilled within Achieve and related products.
- Take accountability for maintaining knowledge of Macmillan Learning product features and development to inform custom builds.
- Contribute ideas, pilots, or recommendations that improve efficiency, quality, or customer outcomes across custom media products.
Pedagogical and Market Insights
- Maintain and apply knowledge of pedagogical and market trends to support custom product strategy.
- Stay informed on product development, courseware strategies, and competitive offerings.
- Apply this knowledge to inform customer consultations, internal decision-making, and custom product solutions.
Required Qualifications:
- Bachelor's Degree.
- 3+ years of editorial experience in educational publishing.
- 1+ year of media editorial experience or equivalent experience working with digital learning products.
- Demonstrated ability to work with a high level of organization, attention to detail, and self-direction.
- Strong written and verbal communication skills, with experience explaining complex information to a variety of internal and external stakeholders.
- Demonstrated ability to exercise independent judgment and make informed decisions within defined project scope.
- Ability to influence stakeholders and drive projects forward.
- Demonstrated customer service skills and comfort working directly with instructors and other external stakeholders.
- Proven project management and organizational skills, including the ability to manage multiple projects concurrently, prioritize effectively in a fast-paced environment, collaborate in group problem-solving situations, and work within established timelines and budgets.
- Ability to collaborate in group problem-solving situations, and work within established timelines and budgets.
Preferred Qualifications:
- Science subject matter expertise (chemistry, biology, or biochemistry).
- Experience working on digital learning products or courseware platforms.
- Familiarity with Jira and agile workflows.
- Strong interest in assessment authoring, taxonomies, metadata, and pedagogical design in digital learning environments.
- Experience working directly with vendors, contractors, or freelancers, including onboarding, managing deliverables, and reviewing work.
- Exposure to AI and automation tools applied to content creation, assessment, scheduling, or workflow efficiency.
Salary Range: $55,000 - $60,000 / year.
Exemption Status: Non-Exempt
Physical Requirements:
Requires periods of close concentration; must be able to multi-task; must be able to travel occasionally; work overtime - more than 40 hours a week – regularly, as needed
The position is eligible for remote employment, excluding the following locations: Alaska, Arkansas, Hawaii, Mississippi, Nevada, South Dakota, West Virginia, Wyoming.
Benefits
Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee’s date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.
- Competitive pay and bonus plan
- Generous Health Benefits (Medical, Dental, Vision)
- Contributions to your 401k retirement account through Fidelity
- Generous paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day , Juneteenth, Indigenous People's Day, Election Day, and more!)
- Employee Assistance Program, Education Assistance Program
- 100% employer-paid life and AD&D insurance
- And much more!
Macmillan Learning is a privately-held, family owned company that improves lives through learning. By linking research to learning practice, we develop pioneering products and learning materials for students that are highly effective and drive improved outcomes. Our engaging content is developed in partnership with the world's best researchers, educators, administrators, and developers. To learn more, please visit macmillanlearning.com or see us on Facebook, Twitter, LinkedIn or join our Macmillan Community. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a family-owned global media company headquartered in Stuttgart, Germany.
At Macmillan Learning, we believe diverse perspectives and backgrounds enrich our mission to improve lives through learning. We actively seek candidates who reflect a wide range of identities, experiences, and communities. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background, geographical status and background, or any other characteristic protected by federal, state, or local law. You can read more about our Diversity, Equity, & Inclusion initiatives here.
The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an equal opportunity compliance program in compliance with the NY Department of Education’s guidance. Portions of the equal opportunity compliance program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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