Coordinator of Student Success Technology

Edtech.com's Summary

University of South Carolina is hiring a Coordinator of Student Success Technology. This role integrates technology within the Student Success Center by developing workflows, providing training, managing tutoring technologies, supervising student employees, and supporting the continuous improvement of tutoring services.

Highlights

Integrate and prioritize technology needs in the Student Success Center to support student success and advising.
Manage student cohorts and alerts using retention software like Starfish, Quad C, and Mentor Collective; implement and oversee chatbot campaigns with Mainstay.
Assess and stay current with educational technologies to enhance outreach, intervention, and academic experiences.
Develop and deliver professional development related to technology use; ensure compliance with technology policies including data privacy and security.
Supervise student interns, tutors, SI leaders, and other student employees; coordinate tutoring services and software, including AI-supported tutoring tools.
Requires knowledge of student information systems, retention software, and educational practices for higher education.
Minimum qualifications include high school diploma or GED with 2+ years of related experience; preferred qualifications include a master's degree in education or related field and 1 year experience.
Offers a salary range of $44,296 - $48,500, commensurate with education and experience.
Works collaboratively with academic advisors and Student Success Center personnel to foster innovation and technology integration.
Supports compliance with university policies and contributes to continuous improvement of student academic assistance services.

Coordinator of Student Success Technology Full Description

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Please see Special Instructions for more details.

The application must be completed including all current and previous work history and education. A resume may be attached, but not substituted for completing work history and education sections of the application.

USC Upstate offers a valuable benefits package including but not limited to:

Health and Life Insurance
Retirement Programs
Paid Tuition Program
Dependent Scholarships
Employee Assistance Program (EAP)
Annual Leave
Sick Leave
13 Paid Holidays (including an extended December holiday)
Paid Parental Leave
Professional Development Opportunities

Posting Details

Posting Summary

Logo
Posting Number	STA00548PO26
Job Family	Program Management
Job Function	Program Management
USC Market Title	Program Assistant
Link to USC Market Title	https://uscjobs.sc.edu/titles/134186
Job Level	A3 - Administrative/Operational Support
Business Title (Internal Title)	Coordinator of Student Success Technology
Campus	Upstate
Work County	Spartanburg
College/Division	USC Upstate College/Division Level
Department	UPS Student Success Center
State Pay Range	G07
USC Market Range	MRD - $44,296 $54,263 $64,229
Anticipated Hiring Range	$44,296 - $48,500; Salary is commensurate with education and experience.
Location of Vacancy	USC Upstate, Spartanburg, SC
Part/Full Time	Full Time
Hours per Week	37.5
Work Schedule	Monday – Friday; 8:30am – 5pm; Some evenings and weekends as needed are required
Basis	12 months
Job Search Category	Student Services

About USC

About University of South Carolina	From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Veterans' Preference Statement	The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Benefits for FTE Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

Position Description

Advertised Job Summary	Coordinator of Student Success Technology University of South Carolina Upstate STA00548PO26 Spartanburg, SC The Coordinator of Student Success Technology is responsible for integrating technology within the Student Success Center. This interdisciplinary position blends information systems, big data, and communication strategies. This position provides guidance on system capabilities and key features as they relate to the successful operations of the Student Success Center. This position develops technology workflows and provides training for new and existing users to improve service delivery and product function. Additionally, this position oversees tutoring technologies and AI-supported tutoring tools, supervises student tutors and peer educators, and supports the effective delivery, assessment, and continuous improvement of tutoring services.
Job Related Minimum Required Education and Experience	Typically holds a high school diploma or GED. Requires 2 or more years of job related experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications	A master’s degree in education or related area and one year of experience. Prior experience utilizing student information systems and retention software.
Knowledge/Skills/Abilities	A successful background check is required. Ability to possess a thorough knowledge of University Policy and Procedures and functions. Excellent verbal, written, and oral communication skills. Ability to possess a high level of organizational and coordination skills. Ability to exercise a high level of confidentiality and independent initiative and judgment. Knowledge of modern office practices, procedures, and equipment. Ability to establish and maintain effective working relationships. Knowledge of educational practices and learning principles relevant to higher education environments.

Job Duties

Job Duty	Work within the Student Success Center to identify and prioritize technology needs to support student success and advising. Establish workflows and communication processes for optimal technology use. Works collaboratively with all academic advisors and Student Success Center personnel.
Essential Function	Yes
Percentage of Time	30

Job Duty	Manage student cohorts and alerts in retention software (Starfish, Quad C, Mentor Collective). Implement chatbot campaigns and manage chatbot conversations (Mainstay).
Essential Function	Yes
Percentage of Time	15

Job Duty	Assess the effectiveness and utility of technologies related to outreach, intervention, and the student’s academic experience. Assist with ongoing assessments of other initiatives. Stay current with emerging educational technologies and trends.
Essential Function	Yes
Percentage of Time	15

Job Duty	Foster a culture of innovation and technology integration within academic support services. Develop and deliver technology-related professional development programs for staff. Collaborate with other offices to ensure effective integration of technology. Ensure all technology-related policies and procedures are followed, including security and data privacy guidelines.
Essential Function	Yes
Percentage of Time	15

Job Duty	Supervise student interns, tutors, SI leaders, and other student employees. Coordinate tutoring and Supplemental Instruction (SI) services, including recruiting, training, scheduling; oversee tutoring software and AI-supported tutoring tools; manage session schedules and room reservations; and support effective academic assistance for students.
Essential Function	Yes
Percentage of Time	20

Job Duty	Other duties as assigned.
Essential Function	Yes
Percentage of Time	5

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive	No
Hazardous weather category	Non-Essential

Posting Detail Information

Number of Vacancies	1
Desired Start Date	08/17/2026
Job Open Date	07/20/2026
Job Close Date
Open Until Filled	Yes
Special Instructions to Applicant	The application must be completed including all current and previous work history and education. A resume may be attached, but not substituted for completing work history and education sections of the application. USC Upstate offers a valuable benefits package including but not limited to: Health and Life Insurance Retirement Programs Paid Tuition Program Dependent Scholarships Employee Assistance Program (EAP) Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities
Quicklink for Posting	https://uscjobs.sc.edu/postings/209875
EEO Statement	The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Supplemental Questions

Required fields are indicated with an asterisk (*).

* This University of South Carolina Upstate position is located in Spartanburg, South Carolina.

Do you wish to continue applying for this position?
- Yes
- No
* Are you willing and able to submit to a pre-employment background check that may include, but it is not limited to, criminal history, national sex offender search and motor vehicle history as a condition of hire?
- Yes
- No
* Do you have a master’s degree in education or related area and one year of experience?
- Yes
- No
* The salary range for this position is $44,296 - $48,500 based on education and experience. Is this salary range acceptable to you?
- Yes
- No

Applicant Documents

Required Documents

Cover Letter
Resume

Optional Documents

Other Supporting Documents
List of References and Contact Information

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Original Job Description