University of Texas at Arlington
CRM Business Support Analyst II
🇺🇸 Arlington, TX
🕑 Full-Time
💰 $71K
💻 Other
🗓️ August 15th, 2025
CRM
SQL
Edtech.com's Summary
The University of Texas at Arlington is hiring a CRM Business Support Analyst II. This role administers the Slate CRM system, helping users optimize its use to achieve enrollment goals by building queries, reports, and forms, and offering technical support and best practice recommendations. The position collaborates with stakeholders and directly impacts student enrollment at undergraduate and graduate levels.
Highlights
- Administer Slate CRM and assist users to maximize system benefits for enrollment goals.
- Build queries, reports, forms, and provide technical support and training on Slate usage.
- Collaborate with academic and non-academic departments on Slate design and maintenance.
- Provide internal business process documentation and user training.
- Requires bachelor’s degree and three years of higher education experience using CRM or comparable technical systems.
- Preferred experience includes working with Slate, SQL skills, and building reports/training delivery.
- Salary up to $70,999 per year, paid monthly, commensurate with qualifications and experience.
- Impact student enrollment at both undergraduate and graduate levels.
- Must be able to communicate technical information to varied audiences and work independently with initiative.
- Benefits eligible with comprehensive benefits package available.
CRM Business Support Analyst II Full Description
CRM Business Support Analyst II
Posting Number | S06377P
Position Title | CRM Business Support Analyst II
Department | Systems
Location | Arlington
Position Status | Full-time
Work Schedule | Monday – Friday; 8:00am – 5:00pm
Salary | Salary is commensurate based on qualifications and relevant experience up to $70,999.
Pay Basis | Monthly
Job Summary | The CRM Business Support Analyst II will serve as a Slate CRM administrator and helps users get the most out of the system to reach the University’s enrollment goals. This position will build queries, reports, forms, and provide technical support and recommendations on best practices using Slate to help departments transition existing business practices to Slate. This position is an integral member of the CRM team and directly impacts student enrollment at the undergraduate and graduate levels.
Essential Duties and Responsibilities | Serves as a Slate CRM administrator and helps users get the most out of the system to reach the University’s enrollment goals. Build queries, reports, forms, and provide technical support and recommendations on best practices using Slate to help departments transition existing business practices to Slate. An integral member of the CRM team and directly impacts student enrollment at the undergraduate and graduate levels. Provide training for Slate users and maintain internal business process documentation. Confer and collaborate with stakeholders about Slate design and maintenance needs for both academic and non-academic units at the undergraduate and graduate recruitment levels.
Minimum Qualifications | Bachelor’s degree in any field. Three (3) years of experience working in higher education, using a CRM or other technical system to reach goals or an equivalent mix of education and relevant experience in similar role. Broad understanding of general database concepts and how data is structured in CRMs.
Preferred Qualifications | Bachelor’s degree or higher in management information systems, business administration or computer science, or similar. Higher education experience working with Slate (other CRM experience also valued). Previous experience building queries, reports, conducting training, and collaborating with a broad range of stakeholders also preferred. SQL experience is a plus.
Knowledge, Skills and Abilities | Must have considerable attention to detail. Ability to learn complicated, technical processes. Must also have experience or demonstrable understanding of how to leverage a CRM to translate data in to actionable reporting and tactics that impact enrollment. Must be able to analyze courses of action, actively participate in planning, establish and maintain good working relationships, and work independently with considerable initiative and drive. Ability to communicate technical information to a variety of stakeholders – including those with non-technical backgrounds.
Other Requirements |
Workplace and Eligibility Conditions | Most work will be conducted in a climate-controlled indoor environment. On rare occasions, work might be required in an outdoor or remote location. Work will occur in areas where temperature changes, florescent lighting, humidity, or excessive noise may occur. Must be able to work alone or with a team, be able to use a computer and monitor screen, and be able to work in areas surrounded by other staff members.
Benefits Eligible | Yes
Benefits at UTA | We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement | It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
EEO Statement | It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information | The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.
Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100. The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.
ADA Accommodations | The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.
Position Title | CRM Business Support Analyst II
Department | Systems
Location | Arlington
Position Status | Full-time
Work Schedule | Monday – Friday; 8:00am – 5:00pm
Salary | Salary is commensurate based on qualifications and relevant experience up to $70,999.
Pay Basis | Monthly
Job Summary | The CRM Business Support Analyst II will serve as a Slate CRM administrator and helps users get the most out of the system to reach the University’s enrollment goals. This position will build queries, reports, forms, and provide technical support and recommendations on best practices using Slate to help departments transition existing business practices to Slate. This position is an integral member of the CRM team and directly impacts student enrollment at the undergraduate and graduate levels.
Essential Duties and Responsibilities | Serves as a Slate CRM administrator and helps users get the most out of the system to reach the University’s enrollment goals. Build queries, reports, forms, and provide technical support and recommendations on best practices using Slate to help departments transition existing business practices to Slate. An integral member of the CRM team and directly impacts student enrollment at the undergraduate and graduate levels. Provide training for Slate users and maintain internal business process documentation. Confer and collaborate with stakeholders about Slate design and maintenance needs for both academic and non-academic units at the undergraduate and graduate recruitment levels.
Minimum Qualifications | Bachelor’s degree in any field. Three (3) years of experience working in higher education, using a CRM or other technical system to reach goals or an equivalent mix of education and relevant experience in similar role. Broad understanding of general database concepts and how data is structured in CRMs.
Preferred Qualifications | Bachelor’s degree or higher in management information systems, business administration or computer science, or similar. Higher education experience working with Slate (other CRM experience also valued). Previous experience building queries, reports, conducting training, and collaborating with a broad range of stakeholders also preferred. SQL experience is a plus.
Knowledge, Skills and Abilities | Must have considerable attention to detail. Ability to learn complicated, technical processes. Must also have experience or demonstrable understanding of how to leverage a CRM to translate data in to actionable reporting and tactics that impact enrollment. Must be able to analyze courses of action, actively participate in planning, establish and maintain good working relationships, and work independently with considerable initiative and drive. Ability to communicate technical information to a variety of stakeholders – including those with non-technical backgrounds.
Other Requirements |
Workplace and Eligibility Conditions | Most work will be conducted in a climate-controlled indoor environment. On rare occasions, work might be required in an outdoor or remote location. Work will occur in areas where temperature changes, florescent lighting, humidity, or excessive noise may occur. Must be able to work alone or with a team, be able to use a computer and monitor screen, and be able to work in areas surrounded by other staff members.
Benefits Eligible | Yes
Benefits at UTA | We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement | It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
EEO Statement | It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information | The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.
Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100. The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.
ADA Accommodations | The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.
Posting Detail Information
Number of Vacancies | 1
Open Until Filled |
Minimum Number of References Required | 3
Maximum Number of References Accepted | 3
Special Instructions to Applicants |
Open Until Filled |
Minimum Number of References Required | 3
Maximum Number of References Accepted | 3
Special Instructions to Applicants |
Requirement Questions
Required fields are indicated with an asterisk (*).
- * What is the highest level of education attained?
- GED
- High School Diploma
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- PhD or equivalent
- * How many years of experience do you have working in higher education?
- None/less than 1 year
- 2 to 3 years
- 4 to 5 years
- 6 years or more
- * How many years of experience do you have in using a Customer Relationship management (CRM) such as Slate, HubSpot or other type of similar database management platform?
- None/less than 1 year
- 1 to 2 years
- 3 to 4 years
- 5 years or more
Documents Needed To Apply
Required Documents
- Resume or CV
Optional Documents
- Cover/Interest Letter
OFFICE OF TALENT, CULTURE AND ENGAGEMENT
J.D. Wetsel Service Center
1225 W. Mitchell Road
Arlington, TX 76019
J.D. Wetsel Service Center
1225 W. Mitchell Road
Arlington, TX 76019
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