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edtech.com
Anthology logo

Anthology

Customer Service Advisor

🇺🇸 Remote - AR

🕑 Temporary

💰 $12 per Hour

💻 Customer Support

🗓️ October 20th, 2025

Edtech.com's Summary

Anthology is hiring a Customer Service Advisor. The role involves answering customer inquiries through various communication channels, resolving service issues promptly, and collaborating with team leaders to ensure customer satisfaction. The advisor will also use Amazon Web Services tools and adhere to company policies while handling high call volumes.

Highlights
  • Answer customer inquiries via phone, chat, and electronic methods.
  • Provide product information, assist with complaints and billing inquiries.
  • Resolve customer service issues timely and professionally.
  • Use Amazon Web Services (AWS) tools for managing customer interactions.
  • Adhere to call scripts and call center policies, compile reports.
  • Proficiency in MS Office applications, especially Word and Excel.
  • Required skills include excellent oral and written communication, typing at least 25 wpm, and using internet browsers like Chrome, Firefox, Safari.
  • Must have a high school diploma or equivalent and a stable employment history.
  • Work full-time (40 hours/week) in a quiet, distraction-free home environment with high-speed internet (minimum 40 Mbps download, 20 Mbps upload).
  • Compensation is $12/hour with consideration of market data and performance factors.

Customer Service Advisor Full Description

Customer Service Advisor

Job Req: 4909
Community: Call Center
Location: AR, United States
Date Posted: Oct 20, 2025
Remote Type: Remote

Job Description

Customer Service Advisor 
United States
Work From Home!
 
Pay is $12/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.  
 
The Opportunity:  
Position responsibilities:
  • Answering customer inquiries via phone, chat, and other electronic methods
  • Responding to customer requests for product information and assistance
  • Assisting customers with complaints and billing inquiries
  • Resolving customer service issues in a timely and professional manner
  • Utilizing computer technology to handle a high volume of calls
  • Working closely with team leads, supervisors and contact center managers to ensure customer satisfaction
  • Adhering to call script and call center policies
  • Compiling reports
  • Managing customer interactions using provided Amazon Web Services (AWS) tools
 
The Candidate:   
Required skills/qualifications:   
  • High School diploma or equivalent combination of education and experience   
  • Must be at least 18 years old    
  • A stable history of employment    
  • Willing to accept a temporary assignment  
  • Must be able to work full time, 40 hours a week 
  • Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift   
  • Experience using internet-based browsers such as Chrome, Firefox, Safari   
  • Ability to accurately type at least 25 wpm   
  • Excellent oral and written communication skills   
  • Proficiency in MS Office computer applications, including Word and Excel
  • Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above)   
  • Must reside within an approved state*   
  • Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)   
  • Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service)  
  • 40 Mbps Download   
  • 20 Mbps Upload   
  • 100ms Ping or less   
  • Jitter: 40 MS or less   
  • Wi-Fi Connection is permitted   
  • The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges   
  
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. 
 
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. 

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