George Mason University
Customer Service Agent
🇺🇸 Manassas, VA
🕑 Part-Time
💰 $14 per Hour
💻 Customer Support
🗓️ June 20th, 2025
Edtech.com's Summary
- Greet and check-in members and guests at the Freedom Aquatic and Fitness Center.
- Explain and process membership and program registration requests, including class and swim-lane scheduling.
- Manage on-site childcare scheduling and check-in.
- Communicate effectively about all departments and services within the Freedom Center to direct inquiries appropriately.
- Proficiency preferred with Fusion membership processing software.
- Previous customer service, cash-handling, and computer/database experience required.
- Must possess or obtain CPR and First Aid certifications within 90 days of hire.
- Salary up to $14/hour, commensurate with experience.
- Work schedule options include early weekday mornings, weekday evenings, or weekend shifts.
- Part-time position with a maximum of 29 hours per week.
Customer Service Agent Full Description
- Option 1: Early weekday morning shifts (4:45-10am)
- Option 2: Evening weekday shifts, Monday - Thursday (typically either 4-8pm or 4-9pm or 4-10pm), and/or Fridays (4-8pm)
- Option 3: Weekend shifts, Saturdays (8am-2pm or 2-8pm) and Sundays (8am-1pm or 1-6pm)
About the Position:Customer Service Agents (CSAs) comprise the nucleus of the Freedom Center’s Customer Service Department – more commonly called the front desk. In this role, CSAs are expected to greet and check-in members, be knowledgeable of and proficient in explaining and processing membership and program registration requests, scheduling Group-X classes and on-site wellness scheduling/check-in, and be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there’s additional interest. Being the single primary revenue source for the Freedom Center, training in and membership processing and competency, preferably through Fusion, is paramount.
Responsibilities:Customer Service Agents are expected to greet and check-in members, be knowledgeable of and proficient in explaining and processing membership and program registration requests, scheduling classes and swim-lane reservations, along with on-site childcare scheduling/check-in, and be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there’s additional interest.
Required Qualifications:Previous customer service, cash-handling, and computer/database experience;Effective verbal and listening skills;Ability to communicate respectfully and effectively with a very diverse and multicultural community population;Ability to act with tact and courtesy;Demonstrated ability to multitask;Ability to work up to the University-mandated ceiling of 29 hours per week if needed, with daytime/evening shift employees willing to work alternating weekend shifts; andMust possess or be able to obtain CPR and First Aid certifications within 90 days of hire.
Preferred Qualifications:Previous sales experience.
Instructions to Applicants: For full consideration, applicants must apply for the the Customer Service Agent at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a resume for review.
Posting Open Date: May 1, 2025For Full Consideration, Apply by: May 30, 2025Open Until Filled?: Yes
Similar Jobs
Advising Associate, Response Center
Anne Arundel Community College
🇺🇸 Hybrid - Arnold, MD
Customer Service Rep-Team Lead
University of South Carolina
🇺🇸 Columbia, SC
Call Center Agent I
University of Florida
🇺🇸 Gainesville, FL
Technical Customer Support Specialist
Crucial Learning
🇺🇸 Remote - US
Computer Lab Customer Service Support
Illinois State University
🇺🇸 Normal, IL
