Customer Service Coordinator

Edtech.com's Summary

University of South Carolina is hiring a Customer Service Coordinator. The role involves managing daily customer service interactions within the Admissions Office, serving as the primary contact for prospective students and their families, and counseling them through the application and enrollment process. The coordinator also supervises student workers by recruiting, training, scheduling, and assessing staff to support admission events and campus visits.

Highlights

Manage customer service for prospective students, parents, and school counselors including responding to inquiries via email and phone
Counsel applicants on the admissions application process and review freshman admission applications during peak periods
Recruit, train, schedule, and manage student staff for the Admissions Office
Support campus tours and other admission events coordinating with staff for seamless execution
Knowledge required of college admissions, enrollment management, student recruitment, and campus visit programming
Must hold a valid driver's license
Bachelor’s degree in a related field plus one or more years of relevant experience (or equivalent combination of education, certification, training, and experience)
Preferred experience includes supervising students in large teams, volunteer management, and two years in higher education
Salary range between $44,296 and $54,263 annually
Employment includes working on some nights and weekends with 37.5 hours per week over 12 months

Customer Service Coordinator Full Description

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Please see Special Instructions for more details.

In addition to completing the online application, please also upload your resume and a separate cover letter.

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by June 23, 2026.

Posting Details

Posting Summary

Logo
Posting Number	STA00394PO26
Job Family	Enrollment Management
Job Function	Student Services
USC Market Title	Student Services Program Coordinator
Link to USC Market Title	https://uscjobs.sc.edu/titles/132675
Job Level	P1 - Professional
Business Title (Internal Title)	Customer Service Coordinator
Campus	Aiken
Work County	Aiken
College/Division	USC Aiken College/Division Level
Department	AIK Admissions
State Pay Range	G07
USC Market Range	MRD - $44,296 $54,263 $64,229
Anticipated Hiring Range	$44,296 - $54,263
Location of Vacancy
Part/Full Time	Full Time
Hours per Week	37.5
Work Schedule
Basis	12 months
Job Search Category	Other Professional

About USC

About University of South Carolina	From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Veterans' Preference Statement	The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Benefits for FTE Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

Position Description

Advertised Job Summary	Customer Service Coordinator (Student Services Program Coordinator II), Salary: $44,296 – $54,263 per year, USCA Admissions Under general supervision, the Customer Service Coordinator is responsible for daily management of the service the Admissions Office provides prospective students and their families. This individual plays a critical role in the Office of Undergraduate Admissions by serving as the first point of contact for all prospective students and applicants counseling them through the application and enrollment process. This individual will also supervise Admissions Office student workers, which includes hiring, training, scheduling staff, and assessment. Serving in a counseling role, this individual will meet with prospective students and families to provide guidance and positively impact the enrollment process. This individual will be required to work effectively as a member of a team and coordinates recruitment, training, and supervision of student staff. Minimum requirements: Bachelor’s degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Required Certification, Licensure/Other Credentials: Must have a valid driver’s license. Preferred: Experience supervising students in a large team environment is a plus. Work in volunteer management. Prefer two years of experience in higher education. Application deadline: June 23, 2026. USCA is an AA/EOE. We strive to cultivate an environment that is open, welcoming, and supportive of all individuals.
Job Related Minimum Required Education and Experience	Requires a bachelor’s degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials	Must have a valid driver’s license
Preferred Qualifications	Experience supervising students in a large team environment is a plus. Work in volunteer management. Prefer two years of experience in higher education.
Knowledge/Skills/Abilities	Knowledge of college admissions, enrollment, management, student recruitment, campus visit programming and volunteers. Must be able to plan, implement and coordinate broad array of activities. Attention to detail and ability to multi-task required. Must be able to speak with confidence in front of large groups. Must have a proven record in relating well to a wide audience of people through a professional yet engaging personality. Must have a proven record of demonstrating professional work behaviors and ethics. Some night and weekend work is required.

Job Duties

Job Duty	Manages customer service experiences for prospective students, parents, school counselors, and other influential constituents in the university enrollment process. This includes serving as the primary point of contact for all visitors to the Admissions Office and responding to general admissions inquiries via email and phone.
Essential Function	Yes
Percentage of Time	30

Job Duty	Represents USC Aiken to prospective students, families, and school officials. Counsels applicants on the admissions application process. Reviews applications for freshman admission at peak times. Serve as a professional ambassador for USC Aiken including maintaining daily appointments, phone/e-mail/web contacts, and corresponding with the various constituencies of the office.
Essential Function	Yes
Percentage of Time	25

Job Duty	Recruits, trains, schedules, and manages student staff to serve the needs of the Admissions Office.
Essential Function	Yes
Percentage of Time	20

Job Duty	Supports campus tours and admission events, including welcome and check-in, and coordinating with the Campus Visit Coordinator to ensure seamless execution of campus visits and special events.
Essential Function	Yes
Percentage of Time	15

Job Duty	Ongoing, other duties as assigned to support team’s effort to fulfill mission.
Essential Function	Yes
Percentage of Time	10

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive	No
Hazardous weather category	Non-Essential

Posting Detail Information

Number of Vacancies	1
Desired Start Date
Job Open Date	06/02/2026
Job Close Date	06/23/2026
Open Until Filled	No
Special Instructions to Applicant	In addition to completing the online application, please also upload your resume and a separate cover letter. Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by June 23, 2026.
Quicklink for Posting	https://uscjobs.sc.edu/postings/207218
EEO Statement	The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you have at least a bachelor's degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
- Yes
- No

Applicant Documents

Required Documents

Cover Letter
Resume

Optional Documents

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Original Job Description