Pearson
Advanced Associate, Customer Service
Edtech.com's Summary
- Manage customer inquiries via telephone and email concerning assessment or exam experiences.
- Collaborate with various internal departments to investigate and resolve customer issues.
- Use customer relations skills to take ownership and achieve positive resolutions for each customer.
- Must be bilingual in Spanish to effectively communicate with customers.
- Position offers an hourly rate of $21.00 without bonus eligibility.
- Full-time schedule within the Customer Success job family, working in a hybrid workplace environment.
- Employment is based on qualifications, merit, and business need, with equal opportunity for all candidates.
- Part of Pearson VUE, offering global career opportunities and career development incentives.
- Applications accepted through June 15, 2026, subject to extension based on business needs.
- Information about benefits is available through Pearson's benefits website.
Advanced Associate, Customer Service Full Description
At Pearson, our purpose is to help people realize the life they imagine through learning. We're a place where talented people with different viewpoints can have their voices valued and heard and we're intentionally building a culture of belonging designed to attract and promote innovative, and skilled people, where everyone has the opportunity to make progress in their careers.
At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package. When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting vacancy as you'll be responsible for taking on many different types of interest from internal stakeholders relating to customers' experience as a candidate taking one of our assessments/exams.
Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened
You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer.
We are looking for someone who is bilingual in Spanish.
Compensation at Pearson is influenced by factors including skill set, experience, and location.
The hourly rate for this role is $21.00.
This position is not bonus eligible. Information on benefits can be found here .
Applications will be accepted through June 15, 2026 .This window may be extended depending on business needs.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job:
Customer Success
Job Family: GO_TO_MARKET
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