University of Utah
Customer Service Management
🇺🇸
Salt Lake City, UT
🕑
Full-Time
💰
$18 - $19
per Hour
💻
Customer Support
🗓️
March 4th, 2026
Edtech.com's Summary
The University of Utah is hiring a Customer Service Management professional for the role of Guest Services Supervisor. This role involves actively managing front desk daily operations, coaching staff in real-time, ensuring procedures are followed, and enhancing guest interactions to maintain a welcoming environment at Red Butte Garden & Arboretum.
Highlights
- Lead daily guest services operations, maintaining presence at the front desk and ensuring procedural compliance.
- Model professional guest service and resolve routine guest concerns as the first escalation point.
- Provide real-time coaching and performance feedback to staff during shifts.
- Communicate operational information and updates clearly to staff to support guest assistance.
- Monitor and identify opportunities to improve tools, procedures, and staff effectiveness.
- Support guest services during special events, adapting workflows as needed.
- Use customer service systems such as point-of-sale, databases, and internal knowledge resources.
- Require a bachelor's degree plus 2 years of related experience or a master's degree (equivalency accepted).
- Compensation ranges from $17.50 to $18.50 per hour depending on experience.
- Works with Red Butte Garden & Arboretum guest services team; part of the President's VP area at the University of Utah.
Customer Service Management Full Description
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Announcement
Posting Specific Questions
Details
| Open Date | 02/27/2026 |
|---|---|
| Requisition Number | PRN44391B |
| Job Title | Customer Service Management |
| Working Title | Guest Services Supervisor |
| Career Progression Track | M00 |
| Track Level | M1 - Supervisor |
| FLSA Code | Administrative |
| Patient Sensitive Job Code? | No |
| Standard Hours per Week | 40 |
| Full Time or Part Time? | Full Time |
| Shift | Variable |
| Work Schedule Summary | Tuesday through Saturday, with flexibility for occasional shifts on evenings, weekends, and holidays as required. |
| VP Area | President |
| Department | 00340 - Red Butte Garden & Arboretum |
| Location | Campus |
| City | Salt Lake City, UT |
| Type of Recruitment | External Posting |
| Pay Rate Range | $17.50 - $18.50, depending on experience |
| Close Date | 03/27/2026 |
| Priority Review Date (Note - Posting may close at any time) | 03/27/2026 |
| Job Summary | The Guest Services Supervisor plays a key role in maintaining a welcoming, well-organized front desk environment by ensuring daily operations run smoothly and supporting staff performance in real time. Working alongside the team, this role helps ensure procedures are followed accurately, staff remain informed and prepared, and guests feel comfortable approaching the desk for assistance. The Supervisor provides ongoing coaching and guidance during each shift, helping staff strengthen their interactions with guests and confidently handle a wide range of questions and situations. The Supervisor also monitors how daily operations, tools, and resources function in practice, identifying opportunities to improve their effectiveness for staff and guests. This position is primarily floor-based and involves consistent, active engagement with staff and guests throughout each shift. Red Butte Garden is accessible through multiple public transit options. Several bus routes serve Research Park and the University Medical Center, and the Trax Red Line provides nearby access, followed by a short walk or an on-demand University campus shuttle. The campus shuttle’s Sunnyside Route offer direct service to Red Butte Garden. For more information, see:
|
| Responsibilities |
Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree. This is a Supervisor-Level position in the Management track. Job Code: M20521 Grade: M11 |
| Minimum Qualifications |
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Supervisor, Customer Service Management: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree. |
| Preferences |
|
| Type | Benefited Staff |
| Special Instructions Summary | |
| Additional Information | The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Director/ Title IX Coordinator Office of Equal Opportunity and Affirmative Action (OEO/AA) 383 University Street, Level 1 OEO Suite Salt Lake City, UT 84112 801-581-8365 oeo@utah.edu Online reports may be submitted at oeo.utah.edu For more information: https://www.utah.edu/nondiscrimination/ To inquire about this posting, email: employment@utah.edu or call 801-581-2300. The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. |
Required fields are indicated with an asterisk (*).
- *
What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
- *
How many years of related work experience do you have?
- Less than 2 years
- 2 years or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 8 years
- 8 years or more, but less than 10 years
- 10 years or more, but less than 12 years
- 12 years or more, but less than 14 years
- 14 years or more
- *
Do you hold any other jobs or paid positions at the University of Utah or University of Utah Hospital? If yes, which jobs and how many hours at each?
(Open Ended Question)
Required Documents
- Resume
Optional Documents
- Cover Letter
University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
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