Customer Service Rep

🇺🇸 Gainesville, FL

🕑 Full-Time

💰 $18 - $19 per Hour

💻 Customer Support

🗓️ September 12th, 2025

Edtech.com's Summary

The University of Florida is hiring a Customer Service Representative for its GatorOne Office in Business Services. The role involves directly assisting students, faculty, and staff with ID requests, account transactions, and program support, while also managing administrative and fiscal duties to ensure smooth office operations.

Highlights

Process ID requests and troubleshoot mobile ID activations.
Provide information and resolve customer issues through various communication channels.
Assist with training and supervising part-time and temporary staff.
Perform point of sale transactions and handle daily credit card sales processing.
Support office opening/closing and maintain equipment such as card printers.
Develop and update operational procedure manuals and video monitor information.
Participate in program development and assist during special university events.
Maintain accurate fiscal records and assist with audits and inventory reporting.
Required qualification: High school diploma or equivalent with one year of experience.
Preferred skills include strong customer service, computer technology proficiency, written and verbal communication, organization, and problem-solving abilities.