Edtech.com's Summary

Pearson is hiring a Client Support Specialist. The role involves supporting Program Managers in managing client accounts and collaborating with internal teams to resolve client issues while driving process improvements and maintaining documentation.

Highlights

Support Program Managers and internal stakeholders in client account management.
Maintain client-specific policies and business rules within applications.
Investigate and resolve escalated client issues across multiple topics.
Collaborate with cross-functional and global teams to understand client program rules.
Identify and implement process improvements.
Maintain accurate documentation and attend meetings to record action items.
Experience required in customer service/support roles with strong project management and problem-solving skills.
Proficiency with Microsoft Office suite is mandatory.
Effective communication skills and ability to build working relationships.
The position pays $25.00 - $28.00 per hour and is full-time, hourly, and not bonus eligible.

Client Support Specialist ( Regular - Hourly ) Bloomington,MN Full Description

Client Support Specialist ( Regular - Hourly ) Bloomington,MN

USA

Workplace Type: Remote

Job: Customer Success
Schedule: FULL_TIME
Req ID: 20908

We are seeking an enthusiastic and talented Client Support Specialist to support our clients. The role involves supporting a team of Program Managers in client account management and working closely with other internal teams to resolve concerns for individual clients.

We hope you are the exceptional person we are looking for to join our supportive and diverse team. If you share our passion for helping customers throughout their learning and assessment journeys, then please apply to this role.

Key Responsibilities:

Building and maintaining relationships with program managers and internal stakeholders.
Managing tasks related to client maintenance including maintenance of client-specific policies and business rules within applications.
Investigating and resolving escalated issues relating to several different topics and internal teams.
Supporting Senior team members with delivering projects and operational activities to clients.
Acting as the escalation point for client program content related issues in customer service.
Identifying and executing process improvements.
Documentation Maintenance.

Key Activities:

Work closely with other functions and Program Management in global regions to understand client program rules and processes.
Detect ways to further improve the programs, both from a client as well as a Pearson VUE perspective.
Attend internal and external meetings and document actions for team.

Our Successful Candidate:

Self-driven motivated individual who is able to work on own initiative but still exercises judgement to seek advice and guidance when necessary, and achieve objectives, against tight deadlines.
Experience in customer service / support related role and environment.
Ability to effectively manage multiple conflicting priorities
Full familiarity with the Microsoft Office suite.
Effective communication skills and the ability to build good working relationships
Experience of working with cross-functional teams
Project Management and problem-solving skills

The full-time pay rate is between $25.00 - $28.00 per hour.

This position is not bonus eligible, and information on benefits offered is here .

Applications will be accepted through December, 31 2025. This window may be extended depending on business needs.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Customer Success

Job Family: GO_TO_MARKET

#LI-REMOTE

Original Job Description

Client Support Specialist ( Regular - Hourly ) Bloomington,MN

USA

Workplace Type: Remote

Job: Customer Success
Schedule: FULL_TIME
Req ID: 20908

Key Responsibilities:

Building and maintaining relationships with program managers and internal stakeholders.
Managing tasks related to client maintenance including maintenance of client-specific policies and business rules within applications.
Investigating and resolving escalated issues relating to several different topics and internal teams.
Supporting Senior team members with delivering projects and operational activities to clients.
Acting as the escalation point for client program content related issues in customer service.
Identifying and executing process improvements.
Documentation Maintenance.

Key Activities:

Work closely with other functions and Program Management in global regions to understand client program rules and processes.
Detect ways to further improve the programs, both from a client as well as a Pearson VUE perspective.
Attend internal and external meetings and document actions for team.

Our Successful Candidate:

Self-driven motivated individual who is able to work on own initiative but still exercises judgement to seek advice and guidance when necessary, and achieve objectives, against tight deadlines.
Experience in customer service / support related role and environment.
Ability to effectively manage multiple conflicting priorities
Full familiarity with the Microsoft Office suite.
Effective communication skills and the ability to build good working relationships
Experience of working with cross-functional teams
Project Management and problem-solving skills

The full-time pay rate is between $25.00 - $28.00 per hour.

This position is not bonus eligible, and information on benefits offered is here .

Applications will be accepted through December, 31 2025. This window may be extended depending on business needs.

Job: Customer Success

Job Family: GO_TO_MARKET

#LI-REMOTE

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Client Support Specialist ( Regular - Hourly ) Bloomington,MN

Edtech.com's Summary

Client Support Specialist ( Regular - Hourly ) Bloomington,MN Full Description

Client Support Specialist ( Regular - Hourly ) Bloomington,MN

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