Customer Service Representative

🇺🇸 Madison, WI 🕑 Full-Time 💰 $16 - $22 per Hour 💻 Customer Support 🗓️ January 28th, 2026

Edtech.com's Summary

University of Wisconsin is hiring a Customer Service Representative to serve as the primary contact for students and their families. The role involves managing inquiries, handling class registrations and payments, addressing customer concerns, and collaborating with staff to ensure a high-quality, safe swim instruction experience.

Highlights

Respond promptly to inquiries via phone, email, and in person
Assist with class registrations, scheduling, and payment processing
Manage customer concerns professionally and empathetically
Maintain accurate client records and update information as needed
Promote swim programs to prospective customers
Collaborate with instructors and staff for seamless student experiences
Uphold safety protocols for swimmers and staff
Collect customer feedback to improve service quality
Hourly wage range $16.00 to $22.00, with 18 hours expected per week
Qualifications include previous customer service experience, strong communication and organizational skills, and flexibility to work evenings and weekends

Customer Service Representative Full Description

Department Overview:

| Dolphin Swim Academy is dedicated to providing a fun, safe, and nurturing environment that fosters each child's emotional, physical, and developmental growth through quality swim instruction.

Anticipated Hours Per Week

| 18

Salary/Wage Range:

| Hourly $16.00 to $22.00

Number Of Positions

| 2

Position Summary/Job Duties:

| We are seeking a friendly, organized, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for students and their families, providing assistance with inquiries, registrations, and ensuring a smooth experience throughout their time with us.Responsibilities:Respond promptly to inquiries via phone, email, and in-person visitsAssist customers with class registrations, scheduling, and payment processingAddress customer concerns or complaints in a professional and empathetic mannerMaintain accurate customer records and update information as neededPromote our swim school's programs and services to prospective customersCollaborate with instructors and other staff members to ensure a seamless experience for studentsUphold safety protocols and guidelines to ensure a safe environment for swimmers and staffCollect feedback from customers to identify areas for improvement and enhance service quality

Qualifications:

| Previous customer service experience, preferably in a similar environmentExcellent communication skills, both verbal and writtenStrong organizational skills and attention to detailAbility to remain calm and composed under pressurePassion for swimming and/or experience in aquatics is a plusFlexibility to work evenings and weekends as needed

Application Instructions:

| Please apply on our website or send us an email with your resume and little bit about yourself.

Contact:

| Org: Dolphin Swim Academy
Web: https://www.dolphinswimacademy.com/
Email: employment@dolphinswimacademy.com

Original Job Description

Department Overview:

| Dolphin Swim Academy is dedicated to providing a fun, safe, and nurturing environment that fosters each child's emotional, physical, and developmental growth through quality swim instruction.