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edtech.com
CSN Collision logo

CSN Collision

Customer Service Representative

🇺🇸 Gardena, CA

🕑 Full-Time

💰 TBD

💻 Customer Support

🗓️ August 27th, 2025

Edtech.com's Summary

CSN Collision is hiring a Customer Service Representative. The role involves being the primary contact for customers, managing vehicle check-ins, coordinating with insurance companies, organizing rentals, and keeping customers updated on vehicle repair statuses. The representative also handles payments, schedules appointments, and resolves customer complaints while supporting administrative tasks.

Highlights
  • Serve as first and last point of contact for customers at Auto Collision Group, Inc.
  • Manage vehicle check-ins, repair authorizations, and customer files.
  • Coordinate with insurance companies for coverage and claims.
  • Provide regular updates to customers on vehicle repair status.
  • Handle customer complaints and escalate when necessary.
  • Manage car rental scheduling and payments including cash, checks, and credit cards.
  • Use an estimating system to open repair orders and track invoices and parts.
  • Schedule estimate appointments, vehicle drop-offs, and pick-ups; deliver repaired vehicles.
  • Perform administrative duties such as filing, faxing, and maintaining a clean office environment.
  • Benefits include 401k match, vacation, sick pay, holiday pay, and medical, dental, and vision insurance.

Customer Service Representative Full Description

The Customer Service Rep (CSR) is the first and last point of contact with Auto Collision Group, Inc. customers. The CSR will play an integral role in delivering the highest quality of service to everyone who contacts ACG and walks through body shop. In this role, the CSR is responsible for checking in customers, their vehicles and for keeping the customer informed and updated on the process. Managing and organizing rentals, speaking to insurance companies on behalf of our customers and maintaining Dealer relations. Managing the telephones is a priority; helping the customer as much as possible and then transferring calls, taking messages, and making outbound calls to customers and to ACG vendors

Requirements
·       Greet customers in a friendly and inviting manner by phone and in person.
·       Properly secure repair authorizations for customer vehicle repair.
·       Create customer files.
·       Collect and update all customer information.
·       Handle clerical aspects of Insurance Claims and Supplements.
·       Open repair orders in estimating system.
·       Confirm coverage and deductibles with insurance companies for all repair orders.  
·       Update customer on vehicle status two to three times a week and update notes in estimating system.
·       Handle customer complaints with integrity and poise. Escalate call to upper management if unable to resolve the issue. 
·       Meet daily with Estimator and Production Manager to ensure accurate updates are given.
·       Update car rental program daily.
·       Receive cash, checks and credit card payments from customers. Record payments in estimating system.
·       Assist with closing files for delivery.
·       Check the exceptions tab in estimating system throughout the repair process.
·       Ensure all parts have been received and invoices are posted.
·       Confirm all labor has been assigned accordingly.
·       Schedule estimate appointments, vehicle drop off and vehicle pick up appointments.
·       Deliver customer vehicles.
·       Collect payments (i.e. deductibles, insurance drafts, etc.).
·       Walk customer to their vehicle and review the repairs that were done on the vehicle. Escalate questions as needed with shop 
Estimator. 
·       Clerical duties (i.e. filing, faxing, photocopying, scanning, etc.)
·       Maintains clean office environment. May be required to perform light cleaning duties such as sweeping, mopping, wiping, dusting etc. in the facility
·       Conducts routine tasks as directed
·       Closely supervised with little latitude for independent judgment

Benefits
401k Match
Vacation
Sick Pay
Holiday
Medical, dental, Vision Insurance

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