WaFd Bank
Customer Service Representative
🇺🇸 Anacortes, WA
🕑 Full-Time
💰 $19 - $22 per Hour
💻 Customer Support
🗓️ August 27th, 2025
Edtech.com's Summary
- Deliver courteous and efficient customer service in branch transactions
- Use multiple computer systems and digital channels effectively
- Comply with federal regulations such as the Bank Secrecy Act and USA Patriot Act
- Maintain high integrity and teamwork aligned with company values
- Proficient in Microsoft Office applications including Excel, Word, Teams, and Outlook
- Require high school diploma or equivalent; basic math, 10-key, and keyboarding skills
- Experience in retail, consumer service, or client relations preferred
- Compensation ranges from $18.50 to $22.18 per hour
- Offers comprehensive benefits including health insurance, 7% 401(k) matching, paid time off, and tuition reimbursement
- Work schedule is Monday through Friday with weekends off
Customer Service Representative Full Description
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
- Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
- Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.
Qualifications:
Education/Skills/Training:
- High school diploma or approved equivalent.
- Basic math skills, 10-key and keyboarding.
- Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
- Well-developed smart phone and digital channel skills.
- Must be organized and display excellent communication skills and a personable attitude.
Experience:
- Previous work in retail, consumer service delivery, or client relations.
Benefits:
At WaFd Bank you get all of these great benefits!
- Paid time off for vacation, sick days and holidays
- Health insurance
- Stock options
- Generous 7% 401(k) employer matching*
- Paid Parental Leave
- Life and AD&D insurance
- Long-term disability
- Tuition Reimbursement
- Employee assistance programs
- Pre-tax health and dependent-care spending plans
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