Edtech.com's Summary

Time4Learning is hiring a Customer Service Representative. The role involves supporting product users by responding to inquiries via phone, email, chat, and social media, covering topics such as billing, technical support, homeschooling, and product questions. The representative communicates promptly with customers, manages records, and ensures customer satisfaction through appropriate solutions.

Highlights

Provide customer support through phone, email, chat, and social media channels.
Address inquiries related to billing, technical support, homeschooling, and products.
Identify patterns in customer issues and suggest remedies to enhance satisfaction.
Maintain records of customer interactions, comments, and complaints.
Deliver solutions or alternatives within set limits and follow up for issue resolution.
Maintain a positive and professional attitude toward customers and team members.
Work Monday to Friday in 8-hour shifts between 8:30am - 4:30pm Eastern Time.
Required experience includes a minimum of 2 years in customer service, with call center or remote experience preferred.
Proficiency in Microsoft Office, Google Drive, Outlook, email systems, and internet usage is required.
Reliable internet connection with minimum 10 Mbps download and 5 Mbps upload speed is necessary.

Customer Service Representative Full Description

Customer Service Representative - Full Time

Job Overview:

Time4Learning is seeking a full time Customer Service Representative to be responsible for providing support to Time4Learning.com product users via phone, email, Instant Message chat, and social media networks. All Customer Service Representatives are trained to answer any type of question including but not limited to billing, technical support, homeschooling, product-related questions, etc.

The ideal candidate will support our Time4Learning customers Monday - Friday in 8 hour shifts between the hours of 8:30am - 4:30pm eastern time.

Location: Remote but must be able to work east coast hours.

Job Responsibilities:

Communicate with customers through various channels including phone, email, chat, and social media
Respond promptly to all customer inquiries (billing, technical support, homeschooling, and product-related questions)
Identify patterns and suggest remedies that will achieve customer satisfaction
Keep records of customer interactions, comments, and complaints
Satisfy customer concerns: provide appropriate solutions or alternatives within the limits; follow up to ensure resolution
Use techniques that will leave an impeccable first impression
Maintain a positive, empathetic, and professional attitude toward customers and team members at all times
Must be flexible to work additional hours based on business need, specifically during back to school season (August, September & January).

Job Requirements:

Minimum of 2 years of customer service & retention experience (call center and remote experience a plus)
Proficient knowledge of Microsoft Office, Google Drive, Outlook, email systems, and the internet
Excellent verbal & written skills
Ability to multi-task in a fast-paced environment
Minimum of 1 year of Homeschool experience a plus
Required internet speed of at least 7Mbps. A speed test will be conducted.

To learn more about our organization and the exciting work we do, visit www.time4learning.com.

Remote First Work Environment

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.

If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role.

As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.

Original Job Description

Customer Service Representative - Full Time

Job Overview:

The ideal candidate will support our Time4Learning customers Monday - Friday in 8 hour shifts between the hours of 8:30am - 4:30pm eastern time.

Location: Remote but must be able to work east coast hours.

Job Responsibilities:

Communicate with customers through various channels including phone, email, chat, and social media
Respond promptly to all customer inquiries (billing, technical support, homeschooling, and product-related questions)
Identify patterns and suggest remedies that will achieve customer satisfaction
Keep records of customer interactions, comments, and complaints
Satisfy customer concerns: provide appropriate solutions or alternatives within the limits; follow up to ensure resolution
Use techniques that will leave an impeccable first impression
Maintain a positive, empathetic, and professional attitude toward customers and team members at all times
Must be flexible to work additional hours based on business need, specifically during back to school season (August, September & January).

Job Requirements:

Minimum of 2 years of customer service & retention experience (call center and remote experience a plus)
Proficient knowledge of Microsoft Office, Google Drive, Outlook, email systems, and the internet
Excellent verbal & written skills
Ability to multi-task in a fast-paced environment
Minimum of 1 year of Homeschool experience a plus
Required internet speed of at least 7Mbps. A speed test will be conducted.

To learn more about our organization and the exciting work we do, visit www.time4learning.com.

Remote First Work Environment

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role.

As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.

Let me find your next job.

Thanks - you're signed up.

Customer Service Representative

Edtech.com's Summary

Customer Service Representative Full Description

Patient Support Specialist

Sr. Help Desk Associate (Kearney, NE)

Advanced Technical Support Specialist

Assessment Operations Specialist

Customer Support Analyst, Wyzant