University of South Carolina is hiring a Patient Support Specialist. The role involves providing administrative support to front desk operations of Student Health & Well-Being, managing patient flow, handling electronic health records, and maintaining the clinic reception and lobby areas through various administrative duties requiring sound judgment and decision-making skills.
Highlights
Manage daily patient flow in the clinic and assist with appointment scheduling and referrals.
Provide excellent customer service by greeting patients and answering calls promptly.
Update patient data and assist clients with electronic health records compliance.
Handle internal and community referrals, ensuring timely processing and communication.
Upload documents to electronic health records and maintain confidentiality in compliance with HIPAA.
Requires proficiency in Microsoft Office and familiarity with electronic health record systems.
Basic Life Support Certification required or must be acquired within six months.
Minimum qualifications include a high school diploma or GED and at least 1 year of related experience.
Starting salary is $34,532 with a salary range of $34,543 to $40,000 annually.
Position is full-time, 37.5 hours per week with a standard schedule of 8:30am to 5:00pm and flexible hours as needed.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by August 4, 2025.
The University of South Carolina offers a valuable benefits package including but not limited to:
Health and Life Insurance
Retirement Programs
Paid Tuition
Dependent Scholarships
Annual Leave
Sick Leave
13 Paid Holidays (including an extended December holiday)
Paid Parental Leave
Professional Development Opportunities
Click here to learn more about why you should work at USC.
Posting Details
Posting Summary
Logo | Posting Number | STA00504PO25 Job Family | Medical Office Administration Job Function | Patient Support USC Market Title | Patient Support Specialist Link to USC Market Title | https://uscjobs.sc.edu/titles/133526 Job Level | A2 - Administrative/Operational Support Business Title (Internal Title) | Patient Support Specialist Campus | Columbia Work County | Richland College/Division | Division of Student Affairs and Academic Support Department | SAAS UHS Health Services State Pay Band | 4 Approved Starting Salary | $34,532 Advertised Salary Range | $34,543 - $40,000 Location of Vacancy | Columbia, SC Part/Full Time | Full Time Hours per Week | 37.5 Work Schedule | Standard working schedule: 8:30am – 5:00pmMust be willing to work a flexible schedule to meet the needs of the department. Basis | 12 months Job Search Category | Student Services
About USC
About University of South Carolina | From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Benefits for FTE Positions The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary | Patient Support Specialist Do you enjoy talking to people?Are you organized?Do you enjoy new things every day? Look No Further!
Under general supervision of the Patient Support Manager, the Patient Support Specialist will provide a wide range of administrative support to the front desk operations of Student Health & Well-Being. Incumbent must exercise independence with daily opening and/or closing procedures, will assist with running, organizing and maintaining the reception and lobby areas of the clinics and Welcome Center by performing multifaceted administrative duties. This position requires an individual that is highly engaged, demonstrates good judgment, critical thinking skills and who can quickly make well-informed and intelligent decisions.
Essential Job Duties and Responsibilities: 1. Provide excellent customer service 2. Manage flow of patients 3. Greet patients as they enter the clinic 4. Handle electronic patient records properly Perks:Generous annual and sick leave accruement, along with 13 paid holidays.An engaging and collaborative on-campus environment. Our location is in South Carolina’s capitol city, surrounded by amenities, so you will love where you work!Opportunities for professional development, including tuition assistance.Eligible for enrollment in the Public Service Loan Forgiveness ProgramWorking at a globally recognized, high-impact research university committed to a superior student experience. Job Related Minimum Required Education and Experience | Typically holds a high school diploma or GED. Requires 1 or more years of job related experience. Required Certification, Licensure/Other Credentials | Basic Life Support Certification, or able to acquire it within the first 6 months Preferred Qualifications | High school diploma and 4 years work experience or Bachelors Degree that is directly related to the area of employment. Experience as a medical record specialist or similar duties of health information technicians. Knowledge of HIPAA, health insurance and worker’s compensation. Experience using database systems and/or electronic health records systems. Knowledge of medical terminology. Knowledge/Skills/Abilities | Strong written and verbal communication skills. Attention to detail. Ability to prioritize and be flexible. Proficient in the use of Microsoft Office.
Job Duties
Job Duty | Manages the daily flow of patients through the clinic. Addresses patient’s questions, assists with scheduling appointments, and processes referrals timely. Identifies patient “no shows” and cancellations appropriately. Prioritize tasks effectively when faced with multiple responsibilities in a short time frame. Evaluates provider’s schedules and makes necessary adjustments as requested. Performs complex administrative support functions, including running and uploading various reports. Prints daily appointment schedules and ensures forms needed during downtime events are available in the event of an unanticipated power outage. Conduct opening and closing activities for the department, ensuring that the area is clean and tidy at all times. Essential Function | Yes Percentage of Time | 20Job Duty | Provides excellent customer service by greeting patients in a welcoming manner, whether answering the phone or interacting face-to-face in the department. Ensures patients, clients, staff, and visitors are assisted promptly. Answers telephones and assists callers in making appointments or answering questions regarding health services offered at Student Health (SH). Refers callers to the appropriate department by providing the name and contact number of the relevant person or department. Maintain a courteous, polite, and professional demeanor in all interactions with patients, clients, visitors, and staff. Essential Function | Yes Percentage of Time | 20Job Duty | Directs patients and clients to the self-check-in kiosks and assists them as necessary. Update patient and client data in the Electronic Health Record (EHR), ensuring that all information is correct and correcting any inaccuracies. Guides patients and clients through the EHR regarding appointments, forms, and messages. Instructs patients and clients on how to complete all compliance forms electronically, or distribute paper compliance forms when necessary. Upload insurance cards and enter the appropriate insurance information and verify patient eligibility for access to care. Ensures that all work complies with the standards set by the Accreditation Association for Ambulatory Health Care (AAAHC) and adheres to HIPAA privacy regulations, confidentiality, advanced directives, and patient rights. Essential Function | Yes Percentage of Time | 20Job Duty | Process and complete SH internal and community referrals, ensuring that all referrals are handled within the designated time frame. Verify that no referrals are missed by running the daily referral report. Keeps the referring practitioner informed of any issues by communicating if a patient has declined, canceled, or failed to keep their scheduled appointment. Confirms that the patient has followed through with the referral by requesting a copy of the office note and sending it to the provider once available. If the referral was made to another provider within SH, ensure a copy of the visit note is sent to the referring provider. Complete daily referral reports to ensure all referrals are processed, finalized, and closed. Essential Function | Yes Percentage of Time | 20Job Duty | Appropriately and accurately upload documents into the patient’s EHR. Release protected health information only when the patient has completed and signed the release of information, in compliance with departmental, state, and federal laws. Accurately document all disclosures in the patient’s EHR. Assist the manager in updating patient support services policies, procedures and departmental manuals. Demonstrates teamwork by working in other patient support locations when needed. Assist in training newly hired staff. Participate in staff educational meetings. Essential Function | Yes Percentage of Time | 20
Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive | No Hazardous weather category | Essential
Posting Detail Information
Number of Vacancies | 1 Desired Start Date | 07/16/2025 Job Open Date | 06/20/2025 Job Close Date | 08/04/2025 Open Until Filled | No Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by August 4, 2025. The University of South Carolina offers a valuable benefits package including but not limited to:
Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities Click here to learn more about why you should work at USC. Quicklink for Posting | https://uscjobs.sc.edu/postings/189532 EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Supplemental Questions
Required fields are indicated with an asterisk (*).
* Do you have at least a High School Diploma or GED and 1 or more years of job-related experience?
Yes
No
* Do you have a Basic Life Support Certification, or able to acquire it within the first 6 months?
Yes
No
Applicant Documents
Required Documents
Cover Letter
Resume
Optional Documents
List of References and Contact Information
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