University of Nebraska-Lincoln is hiring a Sr. Help Desk Associate. The role involves assisting the university community with information and computing needs by using incident management, remote management, and system management tools to resolve technical issues. The associate will provide advanced support for accounts, hardware, software, email, and connectivity, while serving as an internal escalation point within the ITS Service Desk and collaborating with various ITS specialists.
Highlights
Support university community’s IT needs via phone, email, and other communication methods.
Utilize incident management, remote management, and system management tools for issue resolution.
Provide advanced account support, hardware/software support, email support, and handle campus connectivity problems.
Familiarity required with University Identity Management, student information systems, monitoring tools, and enterprise systems.
Serve as an internal escalation point for the ITS Service Desk.
Collaborate closely with networking, security, academic technology, and endpoint security specialists.
Required skills include Microsoft Office Suite, Windows and/or macOS, software application administration, and hardware troubleshooting.
Minimum qualifications include two years of post-secondary education and two years of professional IT help desk experience.
Preferred qualifications: experience with AV classroom equipment, nationally recognized IT certifications, and vendor interaction experience.
Posted salary starts at $46,600 per year; criminal background check required; sponsorship not offered.
Sr. Help Desk Associate (Kearney, NE) Full Description
Working Title | Sr. Help Desk Associate (Kearney, NE) Department | University of Nebraska System Requisition Number | S_250525 Posting Open Date | 06/26/2025 Application Review Date: (To ensure consideration, please submit all application materials before review date) | 07/14/2025 Posting Close Date | Open Until Filled | Yes Description of Work | Assist University community with University Information and computing needs via phone, email, and other communication methods. This position would utilize industry recognized incident management, remote management, and system management tools to monitor, assist, and resolve issues for users and other departments within the university. This includes providing direct support for services such as: advanced account support, extended hardware and software support, advanced email support, and campus connectivity issues. This position will need to quickly become familiar with University Identity Management tools, student information systems, University monitoring tools, and other University Enterprise Systems. This person must also demonstrate a strong track record of proven customer service. This position will serve as an internal escalation point for the ITS Service Desk. Associates will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments.
This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity. Please note: Sponsorship will not be offered for this position.
#LI-DNI Minimum Required Qualifications | Two years of post-secondary educationTwo years of professional experience with desktop and/or IT help desk/service deskKnowledge and experience with Microsoft Office Suite, Windows and/or Apple macOS operating systems, software application administration, and hardwareExperience providing hardware and software support for desktops, laptops, mobile devices, and printersExperience with direct customer support face-to-face and/or remotely Equivalent combination of education, experience, that provides the required knowledge, skills, and abilities may be considered. Preferred Qualifications | Experience with audio/visual (AV) classroom equipmentNationally recognized IT certifications; preferredExperience interacting with vendors Pre-Placement Driving Record Review Required | No Physical Required | No Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. | No Criminal History Background Check Required | Yes Posted Salary | $46,600/yr minimum How to Apply | THIS POSTING IS FOR INFORMATION PURPOSES ONLY.
To apply, interested applicants should go to University of Nebraska System’s employment website: https://jobs.nebraska.edu/
Direct questions about the on-line application process to: 402-472-3701 Job Category (old) | Managerial/Professional Job Type | Full-Time Alternate Work Schedule (if other than 8-5) | Work Location (City, State) | Kearney, NE Position funded by grant or other form of temporary funding? | No If Temporary, indicate end date | Planned Hire Date: | Appointment End Date |
Supplemental Questions
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