University of Texas at Arlington
Support Specialist II
🇺🇸 Arlington, TX
🕑 Full-Time
💰 TBD
💻 Customer Support
🗓️ September 24th, 2025
Edtech.com's Summary
The University of Texas at Arlington is hiring a Support Specialist II. This role involves managing front reception duties such as answering and routing telephone calls, scheduling appointments, handling patient insurance checks, and performing various administrative tasks to assist students, staff, and administration.
Highlights
- Serve as the initial contact for patients at UTA Health Services.
- Determine student eligibility for care and check-in patients.
- Schedule appointments and follow-up visits.
- Provide high-level customer service and assist with medical record forms.
- Utilize electronic medical record systems for data entry.
- Answer routine questions from students, staff, and administration.
- Required skills: Microsoft Office Suite, PDF handling, and standard office equipment usage.
- Minimum qualification: High School Diploma or GED with one year of clerical/administrative experience.
- Preferred: Three years of clerical or administrative support and healthcare experience.
- Position is full-time, benefits eligible, and salary is commensurate with qualifications and experience.
Support Specialist II Full Description
Support Specialist II
Please see Special Instructions for more details.
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Position Information
Posting Number | S06418P
Position Title | Support Specialist II
Department | Health Services
Location | Arlington
Position Status | Full-time
Work Schedule | Monday-Friday; 8am-5pm
Salary | Salary is commensurate based on qualifications and relevant experience.
Pay Basis | Monthly
Job Summary | The Support Specialist II will support front reception office by answering and routing telephone calls, making appointments, answering routine questions from students, staff, and administration inside and outside the department, checking patient insurance, and performing administrative tasks.
Essential Duties and Responsibilities | Serve as the initial contact for patient entry into UTA Health Services. Determine a student’s eligibility for care. Route telephone calls to the appropriate staff member. Check-in patients, schedule appointments and follow-up visits. Ensure a high level of customer service and courtesy are always provided. Assist patients with completion of medical record forms and release of records documents. Efficiently and accurately utilize the appropriate modules of the electronic medical record system to enter patient data. Advise students and departments on administrative questions. Perform other duties as assigned.
Minimum Qualifications | High School Diploma or GED. One (1) year of experience providing, clerical, or administrative support or an equivalent mix of education and relevant experience in similar role. Experience using Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.), PDF and standard office equipment. Experienced in managing tasks independently and efficiently in a fast-moving environment. Excellent customer service skills.
Preferred Qualifications | Three (3) years of clerical, or administrative support. Previous employment in Healthcare.
Knowledge, Skills and Abilities | Knowledge of Electronic Health Record systems. Skill in operating standard office equipment.
Other Requirements |
Workplace and Eligibility Conditions | Duties are performed in a Healthcare clinic setting.
Benefits Eligible | Yes
Benefits at UTA | We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement | It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA-48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.
EEO Statement | It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information | The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.
UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. Furthermore, UTA has launched the RISE 100 initiative, aiming to recruit 100 new tenure-system faculty to strengthen its research enterprise and leadership in key academic areas. Learn more at https://www.uta.edu/administration/president/strategic-plan/rise100.
This is an exciting time to join UTA and contribute to its bold vision for the future.
ADA Accommodations | The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.
Position Title | Support Specialist II
Department | Health Services
Location | Arlington
Position Status | Full-time
Work Schedule | Monday-Friday; 8am-5pm
Salary | Salary is commensurate based on qualifications and relevant experience.
Pay Basis | Monthly
Job Summary | The Support Specialist II will support front reception office by answering and routing telephone calls, making appointments, answering routine questions from students, staff, and administration inside and outside the department, checking patient insurance, and performing administrative tasks.
Essential Duties and Responsibilities | Serve as the initial contact for patient entry into UTA Health Services. Determine a student’s eligibility for care. Route telephone calls to the appropriate staff member. Check-in patients, schedule appointments and follow-up visits. Ensure a high level of customer service and courtesy are always provided. Assist patients with completion of medical record forms and release of records documents. Efficiently and accurately utilize the appropriate modules of the electronic medical record system to enter patient data. Advise students and departments on administrative questions. Perform other duties as assigned.
Minimum Qualifications | High School Diploma or GED. One (1) year of experience providing, clerical, or administrative support or an equivalent mix of education and relevant experience in similar role. Experience using Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.), PDF and standard office equipment. Experienced in managing tasks independently and efficiently in a fast-moving environment. Excellent customer service skills.
Preferred Qualifications | Three (3) years of clerical, or administrative support. Previous employment in Healthcare.
Knowledge, Skills and Abilities | Knowledge of Electronic Health Record systems. Skill in operating standard office equipment.
Other Requirements |
Workplace and Eligibility Conditions | Duties are performed in a Healthcare clinic setting.
Benefits Eligible | Yes
Benefits at UTA | We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement | It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA-48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.
EEO Statement | It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information | The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.
UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. Furthermore, UTA has launched the RISE 100 initiative, aiming to recruit 100 new tenure-system faculty to strengthen its research enterprise and leadership in key academic areas. Learn more at https://www.uta.edu/administration/president/strategic-plan/rise100.
This is an exciting time to join UTA and contribute to its bold vision for the future.
ADA Accommodations | The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.
Posting Detail Information
Number of Vacancies | 1
Open Until Filled |
Minimum Number of References Required | 3
Maximum Number of References Accepted | 3
Special Instructions to Applicants | Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Open Until Filled |
Minimum Number of References Required | 3
Maximum Number of References Accepted | 3
Special Instructions to Applicants | Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
Requirement Questions
Required fields are indicated with an asterisk (*).
- * What is the highest level of education attained?
- GED
- High School Diploma
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- PhD or equivalent
- * How many years of experience do you have in an administrative, secretarial or clerical role?
- None/less than 2 years
- 3 to 4 years
- 5 to 6 years
- 7 years or more
- * What is your skill level using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc)?
- No skills/Basic
- Intermediate
- Advanced
- Proficient
- * How many years of experience do you have in customer service, data entry and answering telephones?
- None/less than 1 year
- 1 to 2 years
- 3 to 4 years
- 5 years or more
Documents Needed To Apply
Required Documents
- Resume or CV
Optional Documents
- Cover/Interest Letter
OFFICE OF TALENT, CULTURE AND ENGAGEMENT
J.D. Wetsel Service Center
1225 W. Mitchell Road
Arlington, TX 76019
J.D. Wetsel Service Center
1225 W. Mitchell Road
Arlington, TX 76019
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