Temporary Customer Service Representative

Edtech.com's Summary

North Carolina A&T State University is hiring a Temporary Customer Service Representative. This role involves assisting students, parents, faculty, and staff with admission requirements, application status, financial aid processes including FAFSA, scholarships, student accounts, and other related inquiries while ensuring compliance with federal and institutional regulations.

Highlights

Assist prospective, current, and former students, parents, faculty, staff, and university community with admissions, financial aid, scholarships, transfer credits, and student billing inquiries.
Support includes providing information on admission requirements, FAFSA completion and status, financial aid availability, and campus tours.
Require knowledge of Microsoft Office applications.
Minimum qualifications include a high school diploma or GED and 3 years of customer service experience; preferred qualifications include a bachelor’s degree with 3-5 years in a customer service or call center setting.
Exceptional oral communication skills and adaptability to change are essential.
Position is classified as SHRA, non-exempt, and temporary full-time.
Compensation is $18.00 per hour.
Work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Reports to the Financial Aid Office under the Associate Vice President for Enrollment Management.
Applicants are subject to background checks and must complete an electronic application; veteran preference requires submission of DD-214 form.

Temporary Customer Service Representative Full Description

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Please see Special Instructions for more details.

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Posting Details

Classification Information

Position/Classification Title	Update
Classification Type	SHRA
Position required to work during periods of adverse weather or other emergencies:
Minimum Experience/Education
Preferred Years Experience, Skills, Training, Education	Minimum: High school diploma/GED and 3 years of experience Preferred: Bachelor’s degree 3-5 years of experience in customer service position or a call center setting. The successful applicant should possess: exceptional oral communication skills exhibit confidence while interfacing with a variety of customers be adaptable to change Knowledge of Microsoft Office applications is required
Required License or Certification	N/A

Position Overview

Primary Purpose of Position	The Customer Service Representative will assist prospective, current and former students; parents, faculty, staff and the University community regarding admission requirements, status of applications; residency questions; campus touring; completion of the Free Application for Federal Student Aid (FAFSA); status of the FAFSA; financial aid status; scholarship availability; additional funding; transfer credits; student account and billing. Other duties as assigned.
Primary Function of Organizational Unit	The primary purpose of the Office of Student Financial Aid is to administer financial aid in a professional and compassionate manner to students and other customers while assuring the University’s compliance with Federal, State and Institutional regulations. The office is also responsible for reconciling programs, conducting workshops, ensuring compliance with athletic aid as well as other responsibilities.
Work Hours	Monday - Friday from 8:00 a.m. to 5:00 p.m.
Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.

Key Responsibilities and Related Competencies

Position Information

Working Title	Temporary Customer Service Representative
Competency Level	Contributing
Position Number
Recruitment Range	$18.00/hr
FLSA	Non-Exempt
Appointment Type	Temporary - Full-time
FTE
If Time Limited, Appointment Length
Organizational Division	Financial Aid Office
Organizational Location	Assoc VP for Enrollment Mgmt
Organizational Unit	Financial Aid Office

Posting Detail Information

Posting Number	SHRA3033
Open Date	09/23/2025
Close Date	10/06/2025
Special Instructions to Applicant	You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
Quick Link	https://jobs.ncat.edu/postings/38567

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Please indicate where you learned about this employment opportunity:
- North Carolina A&T State University employment web page
- University of North Carolina System employment web page
- Chronicle of Higher Education
- Higher Education Research Consortium (HERC)
- Indeed.com
- Listserv
- Other
* If you indicated you learned of this employment opportunity from an “Other” source please advise where you learned of the position:
(Open Ended Question)
* Please rate your level of proficiency in using each of the Microsoft Office software (Word, Excel, Adobe, PowerPoint, Access and Publisher)?
(Open Ended Question)

Applicant Documents

Required Documents

Resume

Optional Documents

Certificate of Release or Discharge from Active Duty (DD-214)
Cover Letter

Contact Division of Human Resources
Phone: (336) 334-7862
Fax: (336) 285-2799
Email: hr@ncat.edu

1020 E. Wendover Ave. Suite 109 Greensboro, NC 27405

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Original Job Description