Customer Service Representatives

Edtech.com's Summary

The University of Utah is hiring Customer Service Representatives for the Utah Museum of Fine Arts (UMFA). The role involves delivering excellent customer service by welcoming guests, maintaining knowledge of exhibitions and museum departments, processing transactions accurately, and assisting visitors with inquiries and public programs, under the supervision of the Visitor Services Supervisor.

Highlights

Provide excellent customer service to museum guests, including greeting and assisting visitors.

Process transactions accurately and respond to phone inquiries and voicemails.

Maintain knowledge of museum operations, departments, current exhibitions, permanent collection, and public programs.

Sell museum memberships and explain member benefits.

Perform opening and closing tasks independently and as part of a team, including inventory management and restocking.

Compensation at a pay rate of $13.65 per hour for less than 20 hours per week, with possible weekend and evening shifts.

Minimum qualifications require little to no related experience; one year of higher education can substitute for one year of related experience.

Preference for candidates with exceptional customer service skills, reliability, retail or customer-driven experience, and multilingual or bilingual abilities.

Work under the Utah Museum of Fine Arts department within Academic Affairs at the University of Utah.

Part-time, non-benefited staff position with work schedule varying by staff availability and museum hours.

Customer Service Representatives Full Description

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Customer Service Representatives Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

Please include a list of availability and/or a class schedule.

Announcement

Details

Open Date	02/17/2026
Requisition Number	PRN16780N
Job Title	Customer Service Representatives
Working Title	Visitor Services Specialist
Career Progression Track	S00
Track Level	S1 - Entry Level Support
FLSA Code	Nonexempt
Patient Sensitive Job Code?	No
Type	Non Benefited Staff / Student
Temporary?	No
Standard Hours per Week	1-19
Full Time or Part Time?	Part Time
Shift	Day
Work Schedule Summary	Assigned shifts vary dependent upon other staff members. Hours of operation: Monday, Tuesday, Thursday, Friday, Saturday & Sunday 10-5 \| Wednesday 10-8
Is this a work study job?	No
VP Area	Academic Affairs
Department	00073 - Utah Museum of Fine Arts
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	13.65
Close Date	05/15/2026
Priority Review Date (Note - Posting may close at any time)	03/06/2026
Job Summary	The Utah Museum of Fine Arts (UMFA) Visitor Services seeks a highly motivated and dependable individual to support the team while working in an energetic and collaborative environment. This position is a great opportunity for those looking to further their experience in customer service, communications, and community outreach as well as for those looking to become more familiar and involved with the museum world in general. The UMFA is the state and the University fine arts museum, serving as a vital cultural resource for Utah and the broader region. Established in 1914, the Museum stewards an encyclopedic collection of more than 22,000 objects representing 5,000 years of human creativity across the globe. Through its exhibitions, programs, and collections, the UMFA advances understanding of the visual arts and their role in shaping and reflecting the human experience. Under the supervision of the Visitor Services Supervisor the Visitor Services Specialist’s primary responsibility is to deliver excellent customer service by welcoming guests to the Museum, maintaining knowledge of exhibitions, events, Museum departments, processing transactions accurately, guiding visitors in the right direction as questions arise, and properly facilitating our public programs. This position is less than 20 hours per week and may require weekends and some evenings.
Responsibilities	Provides excellent customer service to Museum guests a. Greets each guest with a friendly face and helpful attitude b. Ability to multi-task and prioritize c. Accurately process transactions d. Answers phone and responds to voicemail Demonstrates museum knowledge a. Responsible for general knowledge of Museum operations and departments b. Awareness of current exhibitions and programs and understanding about works in our permanent collection c. Receives updates via email, reviews general calendar and responds to email correspondence d. Proficient in selling memberships and member benefits e. Assist customers with calendar, exhibition, program and event questions Maintains a team player attitude a. Accomplish opening and closing tasks both independently and in small teams b. Receive deliveries; check for accuracy and approve packing slips c. Restock/check inventory levels of products and supplies d. Remove all trash and food debris daily
Minimum Qualifications	EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Customer Service Representative, I: Requires little to no related experience.
Preferences	A successful candidate possesses exceptional customer service skills, is a self-starter with a dedication to quality, presentation and cleanliness. Reliability and dependability is a must. Previous experience in retail or another customer driven environment. Multilingual/Bilingual abilities are a plus.
Special Instructions Summary	Please include a list of availability and/or a class schedule.
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
* How many years of related work experience do you have?
- Less than 2 years
- 2 years or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 8 years
- 8 years or more, but less than 10 years
- 10 years or more, but less than 12 years
- 12 years or more, but less than 14 years
- 14 years or more
* Are you a current University of Utah student?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

Letter of Recommendation 1
Applicant Document - Other

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Customer Service Representatives Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

Please include a list of availability and/or a class schedule.

Announcement

Details

Open Date	02/17/2026
Requisition Number	PRN16780N
Job Title	Customer Service Representatives
Working Title	Visitor Services Specialist
Career Progression Track	S00
Track Level	S1 - Entry Level Support
FLSA Code	Nonexempt
Patient Sensitive Job Code?	No
Type	Non Benefited Staff / Student
Temporary?	No
Standard Hours per Week	1-19
Full Time or Part Time?	Part Time
Shift	Day
Work Schedule Summary	Assigned shifts vary dependent upon other staff members. Hours of operation: Monday, Tuesday, Thursday, Friday, Saturday & Sunday 10-5 \| Wednesday 10-8
Is this a work study job?	No
VP Area	Academic Affairs
Department	00073 - Utah Museum of Fine Arts
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	13.65
Close Date	05/15/2026
Priority Review Date (Note - Posting may close at any time)	03/06/2026
Job Summary	The Utah Museum of Fine Arts (UMFA) Visitor Services seeks a highly motivated and dependable individual to support the team while working in an energetic and collaborative environment. This position is a great opportunity for those looking to further their experience in customer service, communications, and community outreach as well as for those looking to become more familiar and involved with the museum world in general. The UMFA is the state and the University fine arts museum, serving as a vital cultural resource for Utah and the broader region. Established in 1914, the Museum stewards an encyclopedic collection of more than 22,000 objects representing 5,000 years of human creativity across the globe. Through its exhibitions, programs, and collections, the UMFA advances understanding of the visual arts and their role in shaping and reflecting the human experience. Under the supervision of the Visitor Services Supervisor the Visitor Services Specialist’s primary responsibility is to deliver excellent customer service by welcoming guests to the Museum, maintaining knowledge of exhibitions, events, Museum departments, processing transactions accurately, guiding visitors in the right direction as questions arise, and properly facilitating our public programs. This position is less than 20 hours per week and may require weekends and some evenings.
Responsibilities	Provides excellent customer service to Museum guests a. Greets each guest with a friendly face and helpful attitude b. Ability to multi-task and prioritize c. Accurately process transactions d. Answers phone and responds to voicemail Demonstrates museum knowledge a. Responsible for general knowledge of Museum operations and departments b. Awareness of current exhibitions and programs and understanding about works in our permanent collection c. Receives updates via email, reviews general calendar and responds to email correspondence d. Proficient in selling memberships and member benefits e. Assist customers with calendar, exhibition, program and event questions Maintains a team player attitude a. Accomplish opening and closing tasks both independently and in small teams b. Receive deliveries; check for accuracy and approve packing slips c. Restock/check inventory levels of products and supplies d. Remove all trash and food debris daily
Minimum Qualifications	EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Customer Service Representative, I: Requires little to no related experience.
Preferences	A successful candidate possesses exceptional customer service skills, is a self-starter with a dedication to quality, presentation and cleanliness. Reliability and dependability is a must. Previous experience in retail or another customer driven environment. Multilingual/Bilingual abilities are a plus.
Special Instructions Summary	Please include a list of availability and/or a class schedule.
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
* How many years of related work experience do you have?
- Less than 2 years
- 2 years or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 8 years
- 8 years or more, but less than 10 years
- 10 years or more, but less than 12 years
- 12 years or more, but less than 14 years
- 14 years or more
* Are you a current University of Utah student?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

Letter of Recommendation 1
Applicant Document - Other

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Customer Service Representatives

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