Customer Service Specialist

🇺🇸 Raleigh, NC

🕑 Full-Time

💰 $43K - $45K

💻 Customer Support

🗓️ September 10th, 2025

Edtech.com's Summary

NC State University is hiring a Customer Service Specialist for its Facilities Division Business Systems Office. The role involves serving as the initial contact for facilities-related inquiries, handling calls, emails, and work requests while ensuring accurate documentation, coding, and routing. The Specialist coordinates service interruptions, provides quality assurance on work management systems, and collaborates across multiple divisions to ensure timely and effective resolution of customer service issues.

Highlights

Field and process facilities-related requests via calls and platforms (AiM and ReADY).
Codify requests to maintain data integrity and support billing and reporting.
Coordinate utility service interruptions and communicate with stakeholders.
Provide quality assurance for data in AiM and ReADY systems.
Collaborate with divisions including Athletics, Campus Enterprises, and Campus Health.
Operate the Service Center independently and manage communication of service requirements.
Bachelor's degree or equivalent combination of training and experience required.
Strong customer service, communication, problem-solving, and multitasking skills necessary.
Experience with MS Office suite and customer service in university settings preferred.
North Carolina driver’s license required within 60 days of hire.
Salary range anticipated between $43,000 and $45,000 with a classification salary range of $35,589 - $64,499.