Mississippi State University
Customer Service Representative
🇺🇸 Starkville, MS
🕑 Full-Time
💰 TBD
💻 Customer Support
🗓️ June 25th, 2025
Edtech.com's Summary
- Provide front-line technical support and assistance at the ITS Service Desk.
- Manage IT service tickets using IT Service Management (ITSM) software.
- Assist with software distribution and return processes.
- Support internet connectivity, wireless, email setup, and password resets.
- Offer phone support through the ACD phone system.
- Help with campus card production during peak periods.
- Conduct follow-up support via phone and email.
- Train and assist clients on university IT data and voice systems.
- Requires two years of customer service experience in a call/service center and basic computer skills.
- Familiarity with desktop software (Word, Excel) and electronic devices, along with strong communication and troubleshooting skills.
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