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Mississippi State University

Customer Services Assistant

🇺🇸 Starkville, MS

🕑 Full-Time

💰 TBD

💻 Customer Support

🗓️ October 23rd, 2025

Edtech.com's Summary

Mississippi State University is hiring a Customer Services Assistant to serve as the primary front-line contact for Parking & Transit Services customers. The role involves handling customer inquiries, managing permit sales, compiling reports, and supporting various customer service events and incident reporting related to parking and transit.

Highlights
  • Provide information and assistance regarding parking and transit services to university community and visitors.
  • Manage permit sales and third-party account activity.
  • Compile and disseminate reports related to permits, citations, and service metrics.
  • Handle incident reporting for parking and transit issues such as towing and gate breaches.
  • Assist with customer service events including trainings, presentations, and orientations.
  • Communicate via radio with Parking and Transit Services team as needed.
  • Maintain professional communication and knowledge of all parking and transit activities.
  • Required qualification: High school diploma with 4 years of customer service experience; no substitutions for education.
  • Work performed primarily in office environment with minimal physical effort.
  • Job is within the Division of Finance and Administration - BSA at Mississippi State University.