Edtech.com's Summary

Pluralsight is hiring a Customer Success Coordinator to manage customer renewals, identify growth opportunities, and support customers throughout their journey. The role involves collaborating across departments such as Revenue, Marketing, and Legal to ensure a smooth, value-driven customer experience.

Highlights

Manage full renewal lifecycle for a large portfolio of customers
Create quotes, process orders, and track forecasts
Support agreement negotiations with internal stakeholders
Collaborate with Customer Success and Revenue teams to identify risks and expansion opportunities
Use digital strategies to supplement Customer Success Manager engagement
Partner with Account Executives to support upsell and cross-sell efforts
Maintain accurate records to contribute to forecast accuracy and account health
Basic understanding of business development, sales, or customer success required
Strong communication, organization, and time management skills essential
Experience in B2B SaaS and knowledge of SaaS renewal processes is a bonus
Annual base salary plus variable compensation ranges from $57,800 to $80,300 USD

Customer Success Coordinator Full Description

Customer Success Coordinator

Remote - USA

Full time

Job Description:

As a Customer Success Coordinator at Pluralsight, you’ll play a key role in helping our customers realize ongoing value from our platform. You’ll manage a high volume of customer renewals, uncover opportunities for growth, and ensure our customers feel supported at every stage of their journey. You’ll be working at the intersection of Customer Success, Revenue, Marketing, and Legal, using your organizational and communication skills to deliver a seamless customer experience.

Who you’re committed to being:

A clear and empathetic communicator who thrives in a collaborative environment
A detail-oriented problem-solver who enjoys driving process and results
Someone who values diversity of thought and brings an inclusive mindset to your work
A proactive teammate who takes initiative and ownership
A lifelong learner with curiosity about SaaS, tech, and workforce development

What you’ll do:

Manage the full renewal lifecycle for a large portfolio of customers
Create quotes, process orders, track forecasts, and collect purchase orders
Support agreement negotiations in partnership with internal stakeholders
Collaborate with Customer Success and Revenue teams to identify risk and expansion opportunities
Leverage digital strategies to deliver value at scale and supplement Customer Success Manager (CSM) engagement
Partner with Account Executives to support upsell and cross-sell motions
Maintain accurate records and contribute to forecast accuracy and account health

Experience you’ll bring:

A passion for helping customers succeed and a drive to make an impact
Grit and resilience—you’re energized by challenges and persistent in finding solutions
Exceptional organizational skills and attention to detail to manage multiple priorities at once

Requirements:

Curiosity around SaaS, technology, or workforce development.
Basic understanding of business development, sales or customer success
Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
Business sense and ability to analyze data to address customer situations.
Strong communication, organization and time management skills
Bonus: Experience in B2B SaaS and knowledge of the SaaS renewal process
This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.

Why you’ll love working here:

We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location
We’re mission driven and guided by our culture pillars
We have a strong commitment to diversity and belonging
We cultivate a culture of trust, autonomy, and collaboration
We’re lifelong learners and champion team member growth and advancement
We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Physical Requirements:

This role is primarily performed in an office or home office setting and involves standard computer-based work.

EEOC Statement & Accommodations Statement:

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.

The annual base salary + variable for this role is $57,800 - $80,300 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply.

Applications must be submitted within 90 days after the initial posting date to be considered.

Recruiting Scam Notice:

Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

#LI-SJ1

#LI-Remote

Original Job Description

Customer Success Coordinator

Remote - USA

Full time

Job Description:

Who you’re committed to being:

A clear and empathetic communicator who thrives in a collaborative environment
A detail-oriented problem-solver who enjoys driving process and results
Someone who values diversity of thought and brings an inclusive mindset to your work
A proactive teammate who takes initiative and ownership
A lifelong learner with curiosity about SaaS, tech, and workforce development

What you’ll do:

Manage the full renewal lifecycle for a large portfolio of customers
Create quotes, process orders, track forecasts, and collect purchase orders
Support agreement negotiations in partnership with internal stakeholders
Collaborate with Customer Success and Revenue teams to identify risk and expansion opportunities
Leverage digital strategies to deliver value at scale and supplement Customer Success Manager (CSM) engagement
Partner with Account Executives to support upsell and cross-sell motions
Maintain accurate records and contribute to forecast accuracy and account health

Experience you’ll bring:

A passion for helping customers succeed and a drive to make an impact
Grit and resilience—you’re energized by challenges and persistent in finding solutions
Exceptional organizational skills and attention to detail to manage multiple priorities at once

Requirements:

Curiosity around SaaS, technology, or workforce development.
Basic understanding of business development, sales or customer success
Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
Business sense and ability to analyze data to address customer situations.
Strong communication, organization and time management skills
Bonus: Experience in B2B SaaS and knowledge of the SaaS renewal process
This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.

Why you’ll love working here:

We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location
We’re mission driven and guided by our culture pillars
We have a strong commitment to diversity and belonging
We cultivate a culture of trust, autonomy, and collaboration
We’re lifelong learners and champion team member growth and advancement
We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

Physical Requirements:

This role is primarily performed in an office or home office setting and involves standard computer-based work.

EEOC Statement & Accommodations Statement:

Applications must be submitted within 90 days after the initial posting date to be considered.

Recruiting Scam Notice:

#LI-SJ1

#LI-Remote

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