Description

WHO ARE YOU? You are a customer success professional with a talent for training, teaching and guiding people through the learning process when it comes to new technology.

WHO ARE WE? We are passionate, lifelong learners, and creative thinkers working daily to develop culturally authentic language learning digital and print content for the K-20 education space.

WHAT IS THE ROLE ABOUT? In the Customer Success Specialist role, you will be an important partner to our Higher Education customers and field sales team by being the front line of support, conducting virtual product demonstrations and responding to questions. You will also demonstrate our product’s potential and how to ensure optimal utilization.

WHY IS THIS EXCITING? VHL is a growth organization. The Customer Success team, like all others here, is made up of a passionate, experience and dedicated group of people that genuinely care about the relationships they build with each other and with customers.

IN THIS ROLE YOU WILL:

Onboard new customers, act as the first point of contact, provide timely responses and identify thoughtful solutions to their challenges
Deliver demos/trainings to customers that show how to optimize usage of VHL digital tools, products and platforms
Provide pre/post-sales account management support to sales team members
Ensure timely day-to-day account administration and activity updates in CRM
Assist with scheduling and coordinating of customer event, demonstration, training and meeting logistics
Elevate the customer’s experience by identifying workflow/process improvement areas
Create customized sales documents, marketing collateral and presentation materials
Collaborate with other departments on special projects when needed

YOU MUST HAVE (MINIMUM REQUIRED SKILLS & EXPERIENCE)

Bachelor’s degree minimum
2+ years minimum of experience in a customer success, sales support, account management or similar role
1+ years of experience conducting in-person and/or virtual product demos, presentations or trainings for customers
Experience using video-conferencing tools (GTM, WebEx, Zoom, etc.)
Experience using a CRM (i.e. Hubspot, salesforce, or other) to manage accounts
Strong client/customer relationship building and management skills
Willingness to travel a couple of times/year to necessary team/company meetings

IDEAL IF YOU HAVE (PREFERRED SKILLS & EXPERIENCE)

Experience working and/or teaching in Higher Education
Familiarity with digital education technology products; VHL specific a plus
Experience using Salesforce

LOCATION - Candidate may reside remotely. Ideal candidate will reside within commutable distance to Boston, MA office location and be willing to work a 3-day hybrid Boston in-office schedule.

We are passionate, innovative, lifelong learners, and creative thinkers working to develop culturally authentic language learning products for K-12 schools and universities. Our benefits package includes life/health/dental/vision insurance, 401(k), educational assistance, commuter pass subsidies, generous employee referral bonuses, PTO and paid holidays.

Vista Higher Learning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, and/or protected veteran status or other characteristics protected by applicable law.

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: disabilityaccommodations@vistahigherlearning.com

Links to OFCCP EEO POSTER & SUPPLEMENT: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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