Ascend Learning
Customer Support Specialist - Spanish Bilingual
🇺🇸
Hybrid - Leawood, KS
🕑
Full-Time
💰
TBD
💻
Customer Support
🗓️
June 3rd, 2026
Edtech.com's Summary
Ascend Learning is hiring a Customer Support Specialist - Spanish Bilingual. The role involves managing certification compliance by producing accurate reports, creating certificates, and adhering to state regulations for ExamFX, Ascend Learning's education brand. The specialist will handle certificate processing, respond to diverse certification inquiries, and support regulatory compliance efforts.
Highlights
- Manage daily electronic roster submissions and certificate processing compliant with state regulations.
- Review and approve certificate requests, correct errors, and handle rejections.
- Communicate and respond to requests from regulators, compliance teams, customers, and sales.
- Process certificates specific to states such as Ohio and Illinois, including attendance tracking.
- Assist compliance with regulatory changes and manage related payments and expense reporting.
- Required bilingual proficiency in Spanish and English.
- Proficient in MS Office (Outlook, Excel, Word), Adobe Acrobat, and proprietary software (George, CS Tool, DTW, Compliance Tool).
- Educational requirement: High School Diploma or GED required; Bachelor’s degree preferred.
- Work schedule includes a 9:30 AM to 6 PM CST shift with weekend rotation availability.
- Benefits include paid time off, medical/dental/vision insurance, 401(k) matching, parental leave, tuition reimbursement, and wellness resources.
Customer Support Specialist - Spanish Bilingual Full Description
Customer Support Specialist - Spanish Bilingual
Category: Customer Service
Req ID: 1007
Date: May 14, 2026
Location: Leawood, KS, US, 66211
We Impact Lives Through Purpose-Driven Work in A People First Culture
Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.
Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.
We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.
Ascend Learning brand ExamFX is the nationwide leader for insurance and securities pre-licensing and continuing education courses, having trained over nine million people since 1996. ExamFX combines streamlined content, cutting-edge online tools, and highly-predictive practice exams that are the most state-specific available, to ensure students are the most prepared on test day. Thousands of organizations trust ExamFX to prepare employees for exciting new careers.
WHAT YOU'LL DO
ExamFX issues 8,000-15,000 certificates per month to individuals who successfully complete our online and virtual coursework. Because our industry is regulated at the state level, we must comply with multiple requirements from multiple jurisdictions with regard to student certification, processing and completion reporting. This position supports our certification compliance efforts through production of accurate and timely reports, creation of compliant certificates and adherence to state rules and regulations. This position is Spanish Bilingual.
WHERE YOU’LL WORK
This position will work hybrid out of our Leawood, KS office. Will consider remote candidates in the United States.
HOW YOU’LL SPEND YOUR TIME
- Daily PLE/CE electronic roster submissions compliant with state reporting rules and deadlines
- Review/approve certificate requests and communicate/research additional resources needed, if any
- Correct certificates and refile rejected submissions
- Process, approve, and sign Ohio certificates
- Manually notate Illinois classroom/virtual attendance and create certificates
- Research/respond to Certification Services Inbox requests from Regulators, Compliance, Customers, Customer Service, and Sales
- Assist Compliance in implementing regulatory changes
- Pay state filing fees via corporate credit card and/or accounts payable
- Complete monthly expense report for state processing & filing fees
WHAT YOU'LL NEED
- Bachelor’s degree preferred. High School Diploma or GED required.
- Bilingual – Spanish/English required
- Experience using MS Office tools including Outlook, Excel, Word; Adobe Acrobat
- Organized; able to prioritize
- Excellent attention to detail
- Strong verbal and written communication skills for interaction with internal & external clients, including state regulatory agencies.
- Strong critical thinking and problem-solving skills
- Comfortable learning & operating proprietary company applications (George, CS Tool, DTW, Compliance Tool)
- Ability to work 9:30-6 CST shift
- Must be available to work weekends as needed on a rotation basis
BENEFITS
- Flexible and generous paid time off
- Competitive medical, dental, vision and life insurance
- 401(k) employer matching program
- Parental leave
- Wellness resources
- Charitable matching program
- On-site workout facilities (Leawood, Gilbert, Burlington)
- Community outreach groups
- Tuition reimbursement
Fostering A Sense of Belonging
Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.
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