Edtech.com's Summary

Shorelight is hiring a Data Integration Analyst. The role involves supporting external data integrations for Shorelight applications, customer integrations, and vendor integrations, with a focus on high-level customer service. Responsibilities include solidifying and documenting current processes, analyzing project issues, and implementing data management improvements. This individual will work on troubleshooting, create standardized workflows, and provide regular feedback.

Highlights

Implement and support data integrations between systems.
Analyze project issues and collaborate with IT leadership.
Develop and monitor workflows to enhance efficiency.
Troubleshoot integration failures in various applications.
Proficiency in problem-solving, communication, and testing skills.
Requires a Bachelor's degree and at least 2 years of technical experience.
Experience with batch scripting and SQL knowledge preferred.
No sponsorship; eligibility to work in the US is required.

Data Integration Analyst Full Description

Data Integration Analyst

Boston, Massachusetts, United States

AboutUs

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Data Integration Analyst supports external data integrations including customer facing Shorelight applications, customer integrations and vendor integrations; is an energetic team player who takes initiative and has a dedicated focus on high-level customer service.

The successful candidate will work with our currents teams to solidify and document our current processes. Additionally, they will keep a constant eye on our current data management and data integration processes with a critical eye, looking for opportunities for improvement.

This individual excels in problem solving, oral and written communication, and attention to detail. The ability to envision and implement continual process improvement and high-level customer service skills is essential. He/She/They demonstrate exceptional technical and troubleshooting skills, the ability to work independently, and a strong teamwork ethic.

This role reports to the Senior Director of Information Technology.

Essential Functions

Technical and Implementation Efficiency

Implement and support data integrations between different Shorelight systems and between Shorelight and customers, and vendors, systems
Analyze project issues/gaps, identify opportunities for improvement, and collaborate with IT leadership to implement potential solutions
Communicate constructive feedback to involved parties on a regular and ongoing basis
Create templates and standardized workflows that improve consistency of outcomes and efficiency
Monitor scheduled jobs and diagnose / resolve any issues in a timely manner
Troubleshoot integration failures among enterprise front- and back-office applications (ERP, CRM, Financial, Planning, and other systems)
Work with users to answer integration related questions and diagnose points of failure
Maintain and develop strong technical expertise in key technologies in use within Shorelight

Support and Customer Service

Prioritize and manage multiple open issues at one time
Escalate tickets proactively to responsible specialists or senior team members
Provide weekly status reports for system performance and for projects that include project issues/gaps
Contribute to process documentation
Demonstrate initiative in recommending enhancements and improvements
Assume other duties as required

Security

Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

Bachelor’s degree
2+ years in a technical role
Analytical, problem solving, and testing skills.
Excellent oral and written communication skills.
Experience and proficiency in managing projects
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or related field
4+ years in technical management, project management or related role
Previous support or customer service experience
Experience with batch scripting
Understands the fundamentals of data integration processes among business systems and data warehouses in multiple DBMS environments, including cloud-based systems
Foundational SQL knowledge – ability to read and explain queries
Experience working with large-scale data warehousing.

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required--Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Original Job Description

Data Integration Analyst

Boston, Massachusetts, United States

AboutUs

Job Overview

This role reports to the Senior Director of Information Technology.

Essential Functions

Technical and Implementation Efficiency

Implement and support data integrations between different Shorelight systems and between Shorelight and customers, and vendors, systems
Analyze project issues/gaps, identify opportunities for improvement, and collaborate with IT leadership to implement potential solutions
Communicate constructive feedback to involved parties on a regular and ongoing basis
Create templates and standardized workflows that improve consistency of outcomes and efficiency
Monitor scheduled jobs and diagnose / resolve any issues in a timely manner
Troubleshoot integration failures among enterprise front- and back-office applications (ERP, CRM, Financial, Planning, and other systems)
Work with users to answer integration related questions and diagnose points of failure
Maintain and develop strong technical expertise in key technologies in use within Shorelight

Support and Customer Service

Prioritize and manage multiple open issues at one time
Escalate tickets proactively to responsible specialists or senior team members
Provide weekly status reports for system performance and for projects that include project issues/gaps
Contribute to process documentation
Demonstrate initiative in recommending enhancements and improvements
Assume other duties as required

Security

Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

Bachelor’s degree
2+ years in a technical role
Analytical, problem solving, and testing skills.
Excellent oral and written communication skills.
Experience and proficiency in managing projects
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or related field
4+ years in technical management, project management or related role
Previous support or customer service experience
Experience with batch scripting
Understands the fundamentals of data integration processes among business systems and data warehouses in multiple DBMS environments, including cloud-based systems
Foundational SQL knowledge – ability to read and explain queries
Experience working with large-scale data warehousing.

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required--Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

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Data Integration Analyst

Edtech.com's Summary

Data Integration Analyst Full Description

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