Weber State University
Davis & Ogden Campus Technical Support Specialist
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Edtech.com's Summary
Weber State University is hiring a Davis & Ogden Campus Technical Support Specialist. The role provides first-level technical support to students, faculty, and staff via phone, email, chat, and in-person, addressing software, network, desktop, and other issues across the Davis and Ogden campuses. The position requires availability for at least 20 hours weekly, focusing on core hours, and involves teamwork with other technicians.
Highlights
- Provide first point of contact technical support for software, network, and desktop issues to WSU Davis and Ogden campuses' students, faculty, and staff.
- Support users through phone, email, chat, and in-person interactions.
- No prior technical experience required; job training will be provided.
- Must be a current Weber State University student with availability to work a minimum of 20 hours per week, including core hours of 8:30 AM – 12:30 PM Monday to Friday.
- Work alternates between the Davis and Ogden campuses; no remote or hybrid work options.
- Compensation starts at $14.75/hour with a $0.25 raise after initial training.
- Preferred qualifications include past customer service experience and computer troubleshooting skills.
- Requires a high school diploma or equivalent.
- Works within a team environment alongside other technicians.
- Responsible for supporting students, faculty, and staff as customers at two university campuses.
Davis & Ogden Campus Technical Support Specialist Full Description
Davis & Ogden Campus Technical Support Specialist Bookmark this Posting Print Preview | Apply for this Job
Position Details
WSU's Commitment to Equal Opportunity
Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).
Position Information
| Position Title | Davis & Ogden Campus Technical Support Specialist |
|---|---|
| Requisition Number | H01886P |
| Position Category | Hourly/Work Study |
| Campus Location | Weber State University - Ogden, UT |
| Hours per week | 20-28 |
| Months per year | 12 |
| Alternate work schedule | |
| Pay Grade | |
| Salary | |
| Hourly Pay Rate | $14.75, $0.25 raise after initial training. |
| FLSA | |
| Job Summary/Basic Function | This position will provide support as a first point of contact for students, faculty, and staff experiencing technical issues at the WSU Davis and Ogden campuses. Applicant will provide support via phone, email, chat, and in-person to users experiencing software, network, desktop, and other technical issues. Job training will be provided, so no previous technical experience is required. Position will work in a team environment and with the support of other technicians. Applicant must be a current student and must be available to work a minimum of 20 hours per week. Shift schedules are flexible to work around class schedules where possible, but we are seeking an applicant that can work during a portion of our core hours (8:30 AM – 12:30 PM M-F). This position is in-person and will alternate between the WSU Davis campus and the Ogden campus with no option for remote or hybrid work schedules. |
| Required Qualifications | High School diploma or equivalent |
| Preferred Qualifications | Prefer past customer service experience and computer troubleshooting skills Prefer currently enrolled students or prospective students that will enroll within one semester |
| Background Check? | No |
Posting Detail Information
| Job Open Date | 05/22/2026 |
|---|---|
| Review Date | 05/24/2026 |
| Job Close Date | 06/22/2026 |
| Open Until Filled | |
| Quick Link for Direct Access to Posting | https://jobs.weber.edu/postings/25823 |
| Notes to Applicant | To apply, complete the online application, attach a resume, and the names and contact information for three references. You may also attach an optional cover letter. If you are hired, please keep in mind that you will need to complete the appropriate documents in payroll prior to being paid. The screening of applicants will begin immediately. Starting wage is $14.75 per hour with a $.25/hr raise after initial training. |
ADA Essential Job Function
Supplemental Questions
ADA Essential Job Function
| Physical Activity of this position | Operate, activate, use, prepare, inspect, place, detect, or position. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance. |
|---|---|
| Physical Requirements of this position | Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or consistently to move objects, including the human body. Sitting most of the time. Walking and standing only occasionally if ever. |
| Visual Acuity Requirements including color, depth perception and field of vision. | Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading. |
| The conditions the worker will be subject to in this position. | None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work). |
Required fields are indicated with an asterisk (*).
- *
Are you able to work on the Davis campus at least 3 days a week M-F?
(Open Ended Question)
- *
Are you also able to work at the Ogden campus 1 to 2 days a week?
(Open Ended Question)
- *
What is your operating system of choice and why? Do you have any experience with Windows, Mac, and/or Linux? Please briefly describe the level of experience you have with each.
(Open Ended Question)
- *
Please describe an experience you have had troubleshooting a computer or technical problem for someone else. What things did you try and how did you finally resolve the problem?
(Open Ended Question)
- *
Please describe any previous experience you have working in a customer service environment.
(Open Ended Question)
- *
Are you a student at Weber State University? If so, what is your major? When is your anticipated graduation date?
(Open Ended Question)
- *
What is your availability to work during the current semester (days of the week, hours of the day)?
(Open Ended Question)
- *
What is your availability to work next semester? Please include which days of the week and which hours during the day you would be available.
(Open Ended Question)
Required Documents
- Resume
- List of References with Contact Info
Optional Documents
- Cover Letter
3848 Harrison Blvd. Ogden, Utah 84408
(801) 626-6000
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