New York University
Desktop Support Analyst I
Edtech.com's Summary
New York University is hiring a Desktop Support Analyst I. The role involves providing dedicated IT support for SLA clients, troubleshooting and resolving issues with endpoints and smart devices, and coordinating with IT service partners to escalate and track tickets.
Highlights
- Support SLA clients by troubleshooting hardware, software, and smart device issues.
- Serve as liaison between clients and IT service groups to ensure resolution of technical problems.
- Requires familiarity with both Mac and PC endpoints and common software such as email, word processing, and web browsers.
- Minimum of 2 years’ experience in technical support, troubleshooting, and training non-technical users preferred.
- High School Diploma or equivalent required; technical IT training preferred.
- Preferred experience includes 5+ years in technical support and 1+ year in higher education.
- Excellent interpersonal, verbal, and written communication skills necessary.
- Base salary range from $70,000 to $84,700 annually.
- Position is full-time and fully onsite within NYU IT, Desktop Support and Student Technology Operations department.
- NYU is committed to equal opportunity and diversity in hiring.
Desktop Support Analyst I Full Description
Position Summary: The Desktop Support Analyst I serves as a dedicated IT support agent for the Desktop Support Service Level Agreement (SLA) clients. This position is responsible for troubleshooting and resolving technical issues with SLA endpoints and smart devices. The Analyst I serves as a liaison on behalf of the client with IT service partners, and escalates and tracks progress on tickets requiring tasks completed by other IT department groups.
Qualifications:
Required Education:
High School Diploma or equivalent
Preferred Education:
High School Diploma or equivalent and technical training in the field of information technology.
Required Experience:
2+ years of relevant experience analyzing hardware, software and system's performance, providing technical support including troubleshooting to resolve problems with hardware and software applications, providing training to non- technical users and staff supervision or an equivalent combination of education and experience.
Preferred Experience:
5+ years of relevant experience analyzing hardware, software and system's performance, providing technical support including troubleshooting to resolve problems with hardware and software applications, providing training to non- technical users and staff supervision or an equivalent combination of education and experience. 1+ years of experience working in higher education.
Required Skills, Knowledge and Abilities:
Excellent interpersonal, verbal and written communication skills. Familiarity with both Mac and PC endpoints. Familiarity with a wide range of smart devices. Familiarity with common software regarding emails, word processing, web browsers, etc.
Additional Information: In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $70,000.00 to USD $84,700.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity
Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
Qualifications:
Required Education:
High School Diploma or equivalent
Preferred Education:
High School Diploma or equivalent and technical training in the field of information technology.
Required Experience:
2+ years of relevant experience analyzing hardware, software and system's performance, providing technical support including troubleshooting to resolve problems with hardware and software applications, providing training to non- technical users and staff supervision or an equivalent combination of education and experience.
Preferred Experience:
5+ years of relevant experience analyzing hardware, software and system's performance, providing technical support including troubleshooting to resolve problems with hardware and software applications, providing training to non- technical users and staff supervision or an equivalent combination of education and experience. 1+ years of experience working in higher education.
Required Skills, Knowledge and Abilities:
Excellent interpersonal, verbal and written communication skills. Familiarity with both Mac and PC endpoints. Familiarity with a wide range of smart devices. Familiarity with common software regarding emails, word processing, web browsers, etc.
Additional Information: In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $70,000.00 to USD $84,700.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity
Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
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