Desktop Support Specialist II

🇺🇸 Starkville, MS

🕑 Full-Time

💰 TBD

💻 Information Technology

🗓️ May 8th, 2025

ITSM

Edtech.com's Summary

Mississippi State University is hiring a Desktop Support Specialist II. The role involves handling desktop support for executive administration and IT support for the University Enterprise Systems, recommending and configuring hardware and software, and ensuring compliance with university policies. This position requires providing customer service, mentoring Desktop Support Specialists I, and integrating various IT systems within the educational environment.

Highlights

Handles desktop support issues and IT support for University Enterprise Systems.
Involves recommending and configuring hardware and software purchases.
Requires skills in Windows and Mac OS installation, configuration, and troubleshooting.
Demands advanced experience with Microsoft Office 365 applications.
Grade 14 in university's compensation structure.
Needs a Bachelor's degree in Information Technology or related field and 3 years of experience.
Responsible for training and mentoring Desktop Support Specialists I.
Requires strong interpersonal and customer service skills.
Advanced skills in handling malware and virus removal required.