Desktop Support Technician II - 528632

🇺🇸 Hybrid - Tuscaloosa, AL 🕑 Full-Time 💰 $21 - $27 per Hour 💻 Information Technology 🗓️ February 22nd, 2026

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Edtech.com's Summary

The University of Alabama is hiring a Desktop Support Technician II. This role provides basic Help Desk and field support services for faculty and staff, including setting up and installing PCs and peripherals, configuring systems, resolving user issues, and escalating complex problems to senior technicians.

Highlights

Provide Help Desk and field support for university faculty and staff computer users.
Install and configure PC hardware, operating systems, and software.
Resolve user problems and eradicate computer viruses.
Monitor and follow up on support tickets until resolution.
Escalate issues requiring higher expertise to senior technicians.
Use ticket management tools to monitor and manage requests.
Requires high school diploma or GED plus two years of IT support experience, or an associate’s degree with some IT support experience.
Must hold a valid U.S. driver's license with an acceptable Motor Vehicle Report.
Department: Enterprise Technology, supporting multiple campus departments.
Hourly pay ranges from $21.25 to $26.59.