Desktop Support Technician II - 531059

🇺🇸 Tuscaloosa, Alabama 🕑 Full-Time 💰 $21 per Hour 💻 Information Technology 🗓️ November 9th, 2026

Support Help Desk

Edtech.com's Summary

University of Alabama is hiring a Desktop Support Technician II - 531059. The role provides entry-level help desk and field support to University faculty and staff, setting up computers and peripherals, installing software, and resolving user problems. The technician works within Enterprise Technology and supports a wide range of departments across campus and surrounding UA locations.

Highlights

Set up and install PCs and peripheral devices, install operating systems and software, and complete basic system configuration for faculty and staff users.
Resolve user problems and remove computer viruses, escalating to senior technicians when an issue goes beyond basic support.
Monitor assigned ticket queues and follow up on open tickets and service requests until they are fully resolved.
Provide end-user desktop support to a wide variety of departments across campus and surrounding UA locations, with field visits as well as help desk work.
High school diploma or GED and two years of IT technical support experience, or an associate degree or higher with some IT technical support experience.
Valid U.S. driver's license, an acceptable Motor Vehicle Report, and a minimum age of 19 at hire, with some driving restrictions for applicants under 21.
Regular full-time, on-site position in Tuscaloosa, Monday through Friday, 8:00am to 5:00pm.
Hourly pay starting at $21.44, with a midpoint of $26.83 (grade N6).
Final candidates must pass a pre-employment background investigation; a prior conviction does not automatically disqualify an applicant.