Desktop Support / User Support Technician

🇺🇸 Buffalo, New York 🕑 Full-Time 💰 $65K - $70K 💻 Information Technology 🗓️ September 15th, 2026

Panopto Rive

Edtech.com's Summary

UB Foundation Activities is hiring a Desktop Support / User Support Technician. The technician resolves PC hardware, networking, and application issues for students, faculty, and staff in the Jacobs School of Medicine and UBMD Practice Plans. They handle issue determination, ticket recording, problem escalation, direct operational support, and participate in a 24/7 on-call rotation.

Highlights

Primary contact for resolving PC hardware, networking, and application issues.
Supports students, faculty, and staff of Jacobs School of Medicine and UBMD Practice Plans.
Provides direct operational assistance and coordinates downtime communication.
Responds via phone, email, ticket system, or in person for problem resolution.
Installs, updates, and supports PC equipment usage.
Participates in a 24/7 rotating on-call schedule for password resets and outage management.
Proficiency with MS 365, Zoom, Microsoft Teams, Panopto, SCCM, BOX, MS OneDrive, JAMF, Beyond Trust (Bomgar), Windows 10/11, and macOS preferred.
Requires a bachelor's degree or professional certification with 1-2 years related experience.
Valid New York State driver’s license or ability to meet transportation needs due to local travel requirements.
Salary range: $65,000 - $70,000 annually.