Direct Service Provider

🇺🇸 Toledo, Ohio 🕑 Part-Time 💰 $19 per Hour 💻 Enrollment 🗓️ September 20th, 2026

Higher Ed

Edtech.com's Summary

University of Toledo is hiring a Direct Service Provider to act as a student advocate who helps remove barriers to student success across processes spanning Financial Aid, the Registrar, Student Accounts, Residence Life, Admissions, Dining Services, Academic Advising, and Parking Services. The provider fields in-person, phone, and email inquiries while coaching students through problem resolution rather than simply processing requests. Day-to-day work covers registration transactions, financial aid evaluation, and guidance on university policies and procedures.

Highlights

Advocates for students and helps them navigate business-related university processes
Responds to in-person, telephone, and email inquiries from students
Processes registrations, drops, withdrawals, transcript requests, and enrollment certifications
Evaluates financial aid eligibility and student accounts
Advises students on military education benefits
Guides students on policies and procedures for financial aid, registration, admissions, and billing
Coaches students toward problem resolution rather than just processing requests
Draws on knowledge spanning Financial Aid, the Registrar, Student Accounts, Residence Life, Admissions, Dining Services, Academic Advising, and Parking Services
Requires a bachelor's degree or five years of direct customer service experience in financial aid, registration, student accounts, or a related field
Pays starting at $18.99 per hour in a part-time role