Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva offers training and certification programs to grow and validate the knowledge of those who use, implement, and manage Veeva technology and data solutions. Each year, thousands of Veeva customers, partners, and employees around the world seek to gain job-ready skills, build confidence, and advance their careers.

As Director – Curriculum Development, you will assume ownership responsibility of our course catalog and implement strategies to both grow the learning portfolio and innovate the methods we use to create modern, persona-driven learning experiences. The successful individual in this role has a track record leading a team of 10+ in the creation of technical training courses for diverse suites of platform-based SaaS applications. Our learners range from highly technical platform architects, developers, and administrators, to application-specific business analysts and super users. While experience with life sciences is helpful, it is not a prerequisite.

Strategically, you will partner with services and product leadership to design a portfolio strategy that measurably contributes to customer adoption of Veeva technology and data products. Tactically, you will oversee the development of training assets that translate complex topics into engaging, digestible, and scalable learning experiences and partner with training delivery and operations on go-to-market activity. Candidates will be well versed in collaborating with certification to align on shared personas and job-task analyses as inputs to exam and course development.

An entrepreneurial attitude and passion to innovate “a cool new thing” that doesn’t yet exist is key to thriving on our team. You must be comfortable working autonomously as well as with SMEs and stakeholders and have a natural affinity for gaining deep expertise yourself. We operate as an inclusive team of owners/builders at Veeva and expect this role to collaboratively embrace our core values of doing the right thing, customer success, employee success, and speed.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You’ll Do

Lead a team of curriculum developers and instructional designers In the creation of high-quality, training content that supports Veeva’s business goals
Foster a collaborative, results-oriented team environment that appropriately challenges and grows team members’ skills and contribution
Develop and implement a strategic training roadmap that addresses the evolving needs of learner audiences; including resource and expense budgeting
Strengthen our adoption of adult learning theory in the design of engaging training experiences and learning assets; incorporate real-world context and relevance into existing courses
Establish template standards for the development of engaging, modern training assets
Establish KPIs that govern c-dev processes and measure the impact of training programs
Create a financial cost-to-develop model to support staffing & budget requests
Sponsor use of modern authoring tools to build, deploy, and update courses and supporting materials in the appropriate formats (instructor-led, video, e-Learning, hands-on lab, interactivity, and assessments)
Stay abreast of emerging learning technologies and trends, and explore innovative ways to enhance the learning experience; implement a learning gamification experience
Manage projects with accuracy, transparency, and a commitment to meeting deadlines
Oversee the localization of training assets to support worldwide delivery goals
Manage course go-to-market activities with operations and marketing teams; develop datasheets and value proposition materials to position learning paths and catalog
Serve as an ambassador for Training Services in building a positive reputation for partnering well and delivering on commitments

Requirements

8+ years of experience managing the development of an innovative, multimodal, technical course portfolio for SaaS platform solutions; proven track record of bringing it to market
5+ years of people management experience in a for-profit training services organization
Experience with Learning Experience Platforms (LXPs) or Learning Management Systems (LMSs)
Demonstrated understanding of adult learning principles & instructional design methodologies
Excellent communication, collaboration, and project management skills; adept at proactively keeping key stakeholders informed
An eye for quality and committed focus on customer success, employee success, speed, and doing the right thing
Proficiency in eLearning authoring tools (e.g., Articulate 360, Captivate) and video editing software (e.g. Camtasia) is desirable; experience establishing a remote ‘video studio’ factory model is desirable
Experience with the localization of training materials into multiple languages is a plus
Strong interpersonal skills with the initiative to build collaborative, productive relationships across all lines of business; desire to serve as an ambassador for Training Services
Demonstrated ability to flexibly take on new challenges and pivot direction if needed
Bachelor’s degree or equivalent

Nice to Have

Master’s degree in Instructional Design or a related field
Life sciences experience in pharmaceutical, biotech, medical device companies, or clinical research industries

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $100,000 – $200,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

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