Finalsite
Director of Client Education & Training
🇺🇸
Remote - US
🕑
Full-Time
💰
$110K - $150K
💻
Operations
🗓️
February 15th, 2026
K-12
LMS
SaaS
Edtech.com's Summary
Finalsite is hiring a Director of Client Education & Training. The role involves leading the Client Education and Training team to ensure customer readiness through effective onboarding, training services, and curriculum development, while collaborating cross-functionally to meet the needs of a growing client base.
Highlights
- Oversee client education, onboarding, and training services across all Finalsite products, including CMS, EMS, and AI tools.
- Develop and execute strategies to scale the education team and improve product adoption and client readiness.
- Manage hiring, staff utilization, and career development within the client education and training team.
- Collaborate with product management to align training content with product updates and roadmap changes.
- Implement and maintain education infrastructure and Learning Management Systems (LMS).
- Experience with CMS platforms such as Wordpress, Squarespace, and Joomla.
- Proficiency in LMS platforms like Thought Industries, SkillJar, or Docebo.
- Knowledge of user interaction analytics tools such as Pendo or equivalent.
- Minimum 5 years leading education/training teams, preferably in SaaS or technology environments.
- Bachelor’s degree preferred or equivalent professional experience.
Director of Client Education & Training Full Description
Director of Client Education & Training
Professional Services | 100% Remote in the U.S | Full Time | From $110,000 to $150,000 per year
Job Description
Finalsite is the first community relationship management platform for K-12 schools, transforming how schools attract students, engage families, build community — and thrive. More than 7,000 schools and districts worldwide trust Finalsite’s integrated platform for their websites, communications, mobile apps, enrollment, and marketing services. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com.
VISION
Finalsite will transform the way school communities engage with their schools.
SUMMARY OF THE ROLE
The Director Client Education & Training is responsible for overseeing the successful operations of Finalsite’s Client Education and Training team. You’ll work cross-functionally with Development, Product Marketing, Sales, Client Success (incl. Professional Services, Support, CSMs) on customer educational needs and content development for our rapidly growing customer base and industry. Additionally, you’ll oversee the training & onboarding team, which provides onboarding and customer training for our all of Finalsite products (CMS, EMS, Comms, AskAI, etc)
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
- Own the readiness of the client as measured by course completion rates, product adoption rates, knowledge check scores, training CSAT scores and post implementation adoption rates.
- Develop strategies to scale the team to meet the demands of a growing client base
- Oversee staff utilization, recruitment, interviewing, hiring, and onboarding efforts
- Develop strong ties with product management and partner with them to stay abreast of product roadmap changes that will impact the training curriculum roadmap.
- Lead Finalsite’s training services strategies, curriculum and roadmap, including
- Client onboarding
- On-demand training services
- Customer certification and continuing education
- Onsite training @ client locations
- Training events - Finalsite University
- Client onboarding
- Conceptualize, implement, and maintain education and training infrastructure & LMS
- Collaborate with Support to ensure knowledge base content is up-to-date and effective
- Work across departments to ensure that cross-departmental functions are optimal
- Provide coaching, guidance, and career development for the internal PS teams
QUALIFICATIONS AND SKILLS
- Experience with websites built via Content Management Systems (“CMS”) like Wordpress, Squarespace, Wix, Weebly, Joomla, etc.
- Experience with Learning Management Systems (“LMS”) like Thought Industries, SkillJar, Docebo, etc.
- Experience with Pendo or equivalent product experience platforms to capture and analyze user interactions across Finalsite products.
- 5+ years of experience leading education/training teams up to 12 team members
- Proven experience in leading, developing and delivering client education programs, preferably within a SaaS company or technology-driven environment.
- Bachelor’s degree preferred, or commensurate experience.
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.
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