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Northern Virginia Community College
Director of Infrastructure Operations
Intune
Edtech.com's Summary
Virginia Community Colleges is hiring a Director of Infrastructure Operations to lead enterprise infrastructure and secure digital-workplace operations at Northern Virginia Community College. The director oversees Microsoft 365 and Google Workspace administration while assisting the CIO on strategic technology initiatives. The role is based in Fairfax County and classified as emergency/essential personnel.
Highlights
- Heads enterprise infrastructure services, including network, server, and digital-workplace operations at NOVA.
- Administers Microsoft 365 and Google Workspace environments supporting the college's digital workplace.
- Assists the CIO with infrastructure strategy and secure technology operations planning.
- Pays an annual salary of $155,000 to $175,000 for this Information Technology Manager I role.
- Holds Emergency/Essential Personnel and Sensitive Position designations within the Officials and Administrators EEO category.
- Works standard Monday through Friday business hours within College Computing.
- Is based in Fairfax County, Virginia, supporting Northern Virginia Community College operations.
- Requires senior-level IT management experience overseeing infrastructure for a large higher-education institution.
Director of Infrastructure Operations Full Description
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Director of Infrastructure Operations
Please see Special Instructions for more details.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Posting Details
Posting Summary
Working Title | Director of Infrastructure Operations
Role Title | Info Technology Manager I
Role Code | 39115-FP
FLSA | Exempt
Pay Band | 06
Position Number | 28000446
Agency | Northern VA Community College
Division | NV280-VP of College Computing
Work Location | Fairfax County - 059
Hiring Range | $155,000 - $175,000
Emergency/Essential Personnel | Yes
EEO Category | 1-Officials and Administrators
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- | No
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Monday to Friday business hours
Sensitive Position | Yes
Job Description | General Description:
This position serves as the Director of Infrastructure Services with primary responsibility for enterprise infrastructure, Microsoft 365 / Google Workspace administration, and secure digital workplace operations. The position assists the CIO/CTO and works collaboratively with senior managers, security, infrastructure, endpoint, and campus technology teams to deliver reliable, compliant, and user-centered cloud productivity services.
Duties and Tasks:
Lead planning, administration, and continuous improvement of Infrastructure Services, new and existing cloud platforms, with emphasis on Microsoft 365, Google Workspace, Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft Entra ID. Provide day-to-day operational leadership for teams responsible for data center services, Microsoft 365 & Google cloud services, on premises server and storage infrastructure, network services, advanced desktop, video engineering, telecommunications, and video conferencing. Establish and maintain tenant governance, administrative roles, licensing practices, service health monitoring, change management, lifecycle management, and operational standards for both data center services and cloud services. Coordinate with information security and compliance teams to implement cloud security controls, multi-factor authentication, conditional access, data loss prevention, retention, audit, eDiscovery, and secure external collaboration practices. Oversee configuration and administration of core system consoles for access, licensing, service plans, governance, and tenant-wide collaboration settings. Make regular requests from employees for updates and input on college decisions and share feedback with supervisors for inclusion in the NOVA Brief. Must be able to Pass CJIS Level 4 and FBI and Virginia State Police background check.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Required KSAs: Demonstrated ability to lead people and get results through others. Ability to plan for both short term and long term. Ability to organize and manage multiple priorities and resources. Demonstrated ability to analyze and resolve problems at both functional and strategic levels. Customer orientation skills and attention to quality of service. Excellent interpersonal communication (oral and written) skills. Ability to work in a team environment. Demonstrated ability to develop high performance teams. Ability to drive accountability and productivity. Proven ability to ask probing questions and obtain thorough and relevant information. Demonstrate willingness to cross-train, and be cross-trained, in other roles/duties. Attention to detail with strong organizational skills. Ability in managing teams. Demonstrated ability to support a culture and reputation for excellence. Proven working knowledge in a fast-paced environment, with the ability to manage changing requirements on a regular basis. Proven client-facing skills, including demonstrable experience managing high impact customer relations. Ability to think strategically and analytically and implement operationally. Business Acumen; strong Customer Service/IT hybrid skill set. Demonstrated ability to implement and manage change. Self-sufficient and highly motivated approach to work. Demonstrated ability to make decisions with little need for direction and to function effectively as a team-oriented, self-starter working across cross-functional lines. Must have the ability to introduce innovative solutions and learn cutting edge technologies as they evolve. Must be results-oriented with a sense of urgency. Thorough knowledge of industry best practices. Working knowledge of Microsoft 365 administration centers, Google Workspace Administration, Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft Purview, Microsoft Defender, and endpoint management concepts. Ability to balance cloud productivity enablement with strong governance, least-privilege access, data protection, compliance requirements, and measurable service reliability. Knowledge of technical controls including conditional access, multi-factor authentication, privileged role assignment, audit logging, retention policies, sensitivity labels, data loss prevention, secure guest access, anti-phishing controls, mobile device/application management, and endpoint compliance. Ability to interpret service health advisories, message center updates, unified audit logs, sign-in logs, security alerts, compliance reports, and usage analytics to identify risks, resolve incidents, and recommend service improvements.
Minimum Work Qualifications: Experience at an enterprise level. Experience in a fast-paced environment, with the ability to manage changing requirements on a regular basis. Experience in the implementation of new technology and promotion of technology use. Experience administering or overseeing Microsoft 365, cloud identity, cloud collaboration, messaging, security, compliance, licensing, and service management in an enterprise environment. Hands-on experience or direct oversight of cloud online administration, including mailbox configuration, distribution groups, shared mailboxes, transport rules, accepted domains, retention, archiving, anti-spam/anti-malware settings, and mail-flow troubleshooting. Experience supporting Microsoft Entra ID, including identity lifecycle processes, groups, administrative roles, authentication methods, conditional access, hybrid identity concepts, single sign-on, application registration governance, and privileged access management.
Additional Considerations | Additional Considerations: Experience supervising multiple enterprise IT units (or related units) using state of the art equipment and software. Significant technology management experience. Demonstrated technology proficiency in enterprise-level technology and software.
Microsoft, cloud, or security certifications such as Microsoft 365 Administrator, Azure Administrator, Identity and Access Administrator, Security Administrator, or equivalent credentials are preferred. Preferred experience with Microsoft Intune, endpoint compliance policies, mobile application protection, Defender for Office 365, Defender for Endpoint integrations, Microsoft Purview information protection, eDiscovery, audit, and records retention.
Operation of a State Vehicle | No
Supervises Employees | Yes
Required Travel | n/a
Role Title | Info Technology Manager I
Role Code | 39115-FP
FLSA | Exempt
Pay Band | 06
Position Number | 28000446
Agency | Northern VA Community College
Division | NV280-VP of College Computing
Work Location | Fairfax County - 059
Hiring Range | $155,000 - $175,000
Emergency/Essential Personnel | Yes
EEO Category | 1-Officials and Administrators
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- | No
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Monday to Friday business hours
Sensitive Position | Yes
Job Description | General Description:
This position serves as the Director of Infrastructure Services with primary responsibility for enterprise infrastructure, Microsoft 365 / Google Workspace administration, and secure digital workplace operations. The position assists the CIO/CTO and works collaboratively with senior managers, security, infrastructure, endpoint, and campus technology teams to deliver reliable, compliant, and user-centered cloud productivity services.
Duties and Tasks:
Lead planning, administration, and continuous improvement of Infrastructure Services, new and existing cloud platforms, with emphasis on Microsoft 365, Google Workspace, Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft Entra ID. Provide day-to-day operational leadership for teams responsible for data center services, Microsoft 365 & Google cloud services, on premises server and storage infrastructure, network services, advanced desktop, video engineering, telecommunications, and video conferencing. Establish and maintain tenant governance, administrative roles, licensing practices, service health monitoring, change management, lifecycle management, and operational standards for both data center services and cloud services. Coordinate with information security and compliance teams to implement cloud security controls, multi-factor authentication, conditional access, data loss prevention, retention, audit, eDiscovery, and secure external collaboration practices. Oversee configuration and administration of core system consoles for access, licensing, service plans, governance, and tenant-wide collaboration settings. Make regular requests from employees for updates and input on college decisions and share feedback with supervisors for inclusion in the NOVA Brief. Must be able to Pass CJIS Level 4 and FBI and Virginia State Police background check.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Required KSAs: Demonstrated ability to lead people and get results through others. Ability to plan for both short term and long term. Ability to organize and manage multiple priorities and resources. Demonstrated ability to analyze and resolve problems at both functional and strategic levels. Customer orientation skills and attention to quality of service. Excellent interpersonal communication (oral and written) skills. Ability to work in a team environment. Demonstrated ability to develop high performance teams. Ability to drive accountability and productivity. Proven ability to ask probing questions and obtain thorough and relevant information. Demonstrate willingness to cross-train, and be cross-trained, in other roles/duties. Attention to detail with strong organizational skills. Ability in managing teams. Demonstrated ability to support a culture and reputation for excellence. Proven working knowledge in a fast-paced environment, with the ability to manage changing requirements on a regular basis. Proven client-facing skills, including demonstrable experience managing high impact customer relations. Ability to think strategically and analytically and implement operationally. Business Acumen; strong Customer Service/IT hybrid skill set. Demonstrated ability to implement and manage change. Self-sufficient and highly motivated approach to work. Demonstrated ability to make decisions with little need for direction and to function effectively as a team-oriented, self-starter working across cross-functional lines. Must have the ability to introduce innovative solutions and learn cutting edge technologies as they evolve. Must be results-oriented with a sense of urgency. Thorough knowledge of industry best practices. Working knowledge of Microsoft 365 administration centers, Google Workspace Administration, Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft Purview, Microsoft Defender, and endpoint management concepts. Ability to balance cloud productivity enablement with strong governance, least-privilege access, data protection, compliance requirements, and measurable service reliability. Knowledge of technical controls including conditional access, multi-factor authentication, privileged role assignment, audit logging, retention policies, sensitivity labels, data loss prevention, secure guest access, anti-phishing controls, mobile device/application management, and endpoint compliance. Ability to interpret service health advisories, message center updates, unified audit logs, sign-in logs, security alerts, compliance reports, and usage analytics to identify risks, resolve incidents, and recommend service improvements.
Minimum Work Qualifications: Experience at an enterprise level. Experience in a fast-paced environment, with the ability to manage changing requirements on a regular basis. Experience in the implementation of new technology and promotion of technology use. Experience administering or overseeing Microsoft 365, cloud identity, cloud collaboration, messaging, security, compliance, licensing, and service management in an enterprise environment. Hands-on experience or direct oversight of cloud online administration, including mailbox configuration, distribution groups, shared mailboxes, transport rules, accepted domains, retention, archiving, anti-spam/anti-malware settings, and mail-flow troubleshooting. Experience supporting Microsoft Entra ID, including identity lifecycle processes, groups, administrative roles, authentication methods, conditional access, hybrid identity concepts, single sign-on, application registration governance, and privileged access management.
Additional Considerations | Additional Considerations: Experience supervising multiple enterprise IT units (or related units) using state of the art equipment and software. Significant technology management experience. Demonstrated technology proficiency in enterprise-level technology and software.
Microsoft, cloud, or security certifications such as Microsoft 365 Administrator, Azure Administrator, Identity and Access Administrator, Security Administrator, or equivalent credentials are preferred. Preferred experience with Microsoft Intune, endpoint compliance policies, mobile application protection, Defender for Office 365, Defender for Endpoint integrations, Microsoft Purview information protection, eDiscovery, audit, and records retention.
Operation of a State Vehicle | No
Supervises Employees | Yes
Required Travel | n/a
Posting Detail Information
Posting Number | CLS_4767P
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 09/22/2026
Job Close Date | 10/13/2026
Open Until Filled |
Agency Website | www.nvcc.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information | Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit At a Glance | Northern Virginia Community College. NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.We strive to ensure our employees have tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu. The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/101564
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 09/22/2026
Job Close Date | 10/13/2026
Open Until Filled |
Agency Website | www.nvcc.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information | Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit At a Glance | Northern Virginia Community College. NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.We strive to ensure our employees have tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu. The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/101564
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited.
- Yes
- No
- * I understand that this position is not telework eligible and I will be required to attend work in-person.
- Yes
- No
- * I understand this position is located in Virginia and I will be required to reside in the DMV metro area.
- Yes
- No
- * Do you now or in the future require visa sponsorship to work in the United States?
- Yes
- No
- * Are you applying for this position to satisfy an OPT training requirement for your educational program?
- Yes
- No
- * Do you have experience in a fast-paced environment, with the ability to manage changing requirements on a regular basis?
- Yes
- No
- * Do you have experience in the implementation of new technology and promotion of technology use?
- Yes
- No
- * Do you have experience administering or overseeing Microsoft 365, cloud identity, cloud collaboration, messaging, security, compliance, licensing, and service management in an enterprise environment?
- Yes
- No
- * Do you have hands on experience or direct oversight of cloud online administration, including mailbox configuration, distribution groups, shared mailboxes, transport rules, accepted domains, retention, archiving, anti-spam/anti-malware settings, and mail-flow troubleshooting?
- Yes
- No
- * Do you have experience supporting Microsoft Entra ID, including identity lifecycle processes, groups, administrative roles, authentication methods, conditional access, hybrid identity concepts, single sign-on, application registration governance, and privileged access management?
- Yes
- No
- * Describe your most recent work experience at the leadership level.
(Open Ended Question) - * Describe your most recent work experience in hybrid cloud environments.
(Open Ended Question) - * This position requires CJIS Level 4, FBI and Virginia State Police background checks. Is there anything preventing your successful completion of these?
- Yes
- No
- * Do you have experience at an enterprise level?
- Yes
- No
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
- Other Document
- Alternative Hiring Process Letter
- SF-50 (Documentation of involuntary separation from Federal Agency)
(877) 340-5577- [email protected]
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