Edtech.com's Summary

California State University - Fresno is hiring an Information Technology Liaison to serve as the on-site IT contact for the faculty and staff of an assigned college, school, or division. The role, classified as Technology Support Specialist II, resolves end-user issues at first contact and coordinates central IT resources around each unit's needs. It reports to the Manager of Technology Support Services and works alongside the Technology Services Service Desk and second-level support teams.

Highlights

Provide first contact resolution and on-site consultation for the technology needs of an assigned college, school, or division.
Advise faculty and staff on software and hardware relevant to the specific mission of their unit.
Coordinate the response of central IT resources and partner with the Service Desk and second-level teams.
Use service management tools such as TDX to track incidents, requests, problems, and changes across Mac, Windows, Linux, and mobile platforms.
Work independently and as part of a team, with after-hours and weekend work possible at times.
Equivalent to a bachelor's degree in a related field plus two years of direct customer support experience, with year-for-year substitution.
Preferred: four years of customer support experience, higher education or public sector IT background, ITIL Foundation, and knowledge of Group Policy, Active Directory, and PowerShell scripting.
Onsite position, with some roles eligible for remote work one day per week under campus guidelines.
Anticipated hiring range of $5,787 to $6,021 per month (Steps 1-3), commensurate with qualifications.
Benefits include medical, dental, and vision plans, CalPERS membership, sick and vacation time, 15 paid holidays, and a fee waiver education program.

Information Technology Liaison Full Description

Compensation and Benefits

The anticipated salary hiring range is $5,787 - $6,021 per month (Steps 1 – 3), commensurate with qualifications and experience. The salary range for this classification is $5,787 - $8,430 per month. This is a full-time, probationary, exempt position.

Positions at Fresno State are to perform their work onsite. Some positions, depending upon University needs and operations, may be eligible for remote work, one day per week, pursuant to Fresno State’s remote work guidelines and the CSU policy.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program.

Job Summary

Technology Support Specialist II (TSS-2) acts as the designated area liaison and interface between the faculty and staff of the college, school, division, or area assigned, and Technology Services resources and staff. The TSS-2 is the primary on-site presence responding to the end-user IT service needs of employees in the college, school, or division they are assigned to support. The TSS-2 works in conjunction with the Technology Services Service Desk and second-level support teams to meet these needs in the most effective manner. The TSS-2 works under the general direction of the Manager of Technology Support Services and may receive instructions from a Lead TSS working in a Lead role.

TSS-2 provides first contact resolution, on-site consultation, and coordinates the response of central IT resources to meet the technology needs of colleges, schools, and divisions. These staff serve as technical advisors to the faculty and staff on software and hardware relevant to the specific mission of the organizations they serve. TSS-2 seeks to deliver IT services in a manner aligned with the priorities and practices of the colleges, schools, and divisions they serve, with best practices defined by Technology Services, and with the Technology strategic plan and campus strategic plan.

TSS-2 works both as members of a team supporting the colleges, schools, and divisions, and performs work independently. They participate with colleagues in the definition of best practices and use centrally provided tools and procedures to improve the efficiency and effectiveness of IT service delivery. There may be times when after-hours and weekend work may be required.

Key Qualifications

Knowledge of: service management tools (e.g. TDX) for tracking incidents, requests, problems, and changes; current Apple Macintosh, Linux, and Microsoft Windows operating systems (workstation and server), plus iOS and other tablet operating systems; Intel PC systems, Apple Macintosh systems, iPad, Surface, and other mobile computing devices; desktop management tools for imaging, configuration management, and policy enforcement; campus standard applications; connectivity and network administration tools (Ping, Telnet, DNS, DHCP); data administration principles and techniques; and the ability to comprehend and apply copyright laws and industry standards.

Abilities: strong customer service skills and a proactive, customer-focused attitude; effective verbal and written communication, particularly by phone and email; strong fault isolation and problem solving; the ability to perform multiple tasks and work according to procedures; strong interpersonal and influencing skills across organizational levels; proficient use of standard campus applications, desktops, and laptops; and timely communication with area constituents and the manager on issues that could have a negative impact.

Education and Experience

Equivalent to a bachelor’s degree in a related field, plus two years of experience in direct customer support related to technical services or related experience. Additional experience that demonstrates acquired and successfully applied knowledge and abilities may be substituted for the required education on a year-for-year basis, and an advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

Preferred Qualifications

Four years’ experience in direct customer support related to technical services; experience in higher education or public sector service with an IT focus; ITIL Foundation Certification, desirable or relevant experience in an ITIL environment; knowledge of Microsoft Group Policy Objects and Active Directory, application deployment methods and tools, and scripting languages such as WSH and PowerShell; and the ability to perform system, database, and network maintenance tasks.

Department Summary

Technology Services is empowering Fresno State by strengthening strategic partnerships, elevating user-focused services, and fostering educational and research innovation.

Deadline & Application Instructions

Applications received by October 11, 2026 will be given full consideration by the search committee. Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee. Interested applicants must complete the application and attach their most recent resumé/vitae, a cover letter addressing their specific qualifications and interest, and contact information for three professional references.

Fresno State

California State University, Fresno is one of 22 campuses in the California State University System. The University’s mission is to boldly educate and empower students for success through the values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley, within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts.

Equal Employment Opportunity

California State University, Fresno is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Human Resources Department.

Other Notices

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at Fresno State’s Title IX page. Pursuant to the Jeanne Clery Campus Safety Act, the current Annual Security Report is available on the university’s Clery Compliance page and contains security and safety-related policy statements, emergency preparedness information, and crime statistics for the last three calendar years; this position may be designated a Campus Security Authority depending on role and duties.

Per the CSU COVID-19 Vaccination Policy, employees accessing office and campus facilities are strongly encouraged to follow CDC and CDPH vaccine recommendations applicable to their age, medical condition, and other relevant indications. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with CSU Executive Order 1083. If the duties of this position include participation in decisions with a material financial benefit to the incumbent, the selected candidate will be required to file Conflict of Interest Form 700 upon hire and annually, and complete ethics training within 6 months of appointment and every other year thereafter.

As part of the CSU system, California State University, Office of the Chancellor is a State of California employer, and the CSU Out-of-State Employment Policy (effective January 1, 2022) prohibits hiring employees to perform CSU-related work outside the state of California. Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work; failure to do so may result in withdrawal of the offer.

Under Education Code 89521, applicants will be required to disclose whether they have received a final administrative or judicial decision determining that they committed sexual harassment within the last seven years, only after a determination is made that they meet the minimum qualifications, and before an offer of employment is extended. Finalists must also sign a release authorizing the CSU to obtain information from current and former employers concerning any substantiated allegations of misconduct. Fresno State is not a sponsoring agency for staff or management positions (e.g., H-1B visas).

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