Rutgers University
Director, One Stop Student Services Center
🇺🇸 Hybrid - Newark, NJ
🕑 Full-Time
💰 $109K - $166K
💻 Academic Advising
🗓️ December 13th, 2025
Edtech.com's Summary
- Lead and provide oversight for Financial Aid, Student Accounting, Registration, and call center operations at Rutgers Newark.
- Manage staff and ensure smooth, student-facing service delivery for six academic schools.
- Drive strategic planning and process improvements focused on student experience and retention.
- Serve as project sponsor for One Stop initiatives and manage policy implementation with Central offices.
- Resolve escalated student and parent issues involving higher university administration.
- Develop system requirements and participate in CRM and Student Information System implementations.
- Regular collaboration with enrollment management leaders and other campus One Stops to harmonize services.
- Manage the One Stop’s website design, content, and brand identity.
- Required to hold a Bachelor's degree and 5 years of related professional leadership experience.
- Preferred qualifications include a Master’s degree, knowledge of Rutgers policies, and experience with enterprise-wide projects and one stop service models.
- Technical knowledge of Datatel, Banner, PeopleSoft, CRM, SIS, and federal/state applications is essential.
- Salary range between $108,670 and $166,424 with a midpoint of $137,547.
- Full-time, exempt position with a 37.5 hour work week; eligible for hybrid work arrangement under current pilot policy.
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