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Rutgers University

Director, One Stop Student Services Center

🇺🇸 Hybrid - Newark, NJ

🕑 Full-Time

💰 $109K - $166K

💻 Academic Advising

🗓️ December 13th, 2025

CRM

Edtech.com's Summary

Rutgers University is hiring a Director for the One Stop Student Services Center. The Director will lead and manage integrated student services related to Financial Aid, Student Accounts, and Registration across six schools serving 11,000 students at the Newark campus. They will oversee staff, drive strategic priorities, improve student experiences, and collaborate with university partners to enhance operational effectiveness and student retention.

Highlights
  • Lead and provide oversight for Financial Aid, Student Accounting, Registration, and call center operations at Rutgers Newark.
  • Manage staff and ensure smooth, student-facing service delivery for six academic schools.
  • Drive strategic planning and process improvements focused on student experience and retention.
  • Serve as project sponsor for One Stop initiatives and manage policy implementation with Central offices.
  • Resolve escalated student and parent issues involving higher university administration.
  • Develop system requirements and participate in CRM and Student Information System implementations.
  • Regular collaboration with enrollment management leaders and other campus One Stops to harmonize services.
  • Manage the One Stop’s website design, content, and brand identity.
  • Required to hold a Bachelor's degree and 5 years of related professional leadership experience.
  • Preferred qualifications include a Master’s degree, knowledge of Rutgers policies, and experience with enterprise-wide projects and one stop service models.
  • Technical knowledge of Datatel, Banner, PeopleSoft, CRM, SIS, and federal/state applications is essential.
  • Salary range between $108,670 and $166,424 with a midpoint of $137,547.
  • Full-time, exempt position with a 37.5 hour work week; eligible for hybrid work arrangement under current pilot policy.