Director, Operations & Logistics

Edtech.com's Summary

University of Utah is hiring a Director, Operations & Logistics. This role provides strategic leadership for the University's Campus Store, overseeing all facets of operations including retail sales, merchandising, staffing, financial management, and customer service across multiple locations and channels. The director collaborates with university departments and implements policies to ensure operational effectiveness and alignment with the University's mission and values.

Highlights

Lead a $30 million omnichannel retail operation with approximately 200 employees across campus stores, Starbucks locations, and e-commerce.
Develop and implement policies for customer service, staff management, and budget goals.
Manage course material administration, pricing strategy, inventory control, and community engagement.
Ensure compliance with cash handling, loss prevention, and financial reporting best practices.
Oversee human capital functions including hiring, training, performance management, and employee engagement.
Foster collaboration with various university departments like Auxiliary Business Development, Trademarks & Licensing, Utah Athletics, Academic and Student Affairs.
Require proficiency in Microsoft Suite and retail business systems including POS, inventory management, CRM, e-commerce, and Oracle NetSuite preferred.
Minimum qualifications include a Bachelor's degree in Business Administration or related field plus eight years of progressively responsible management experience; Master's degree preferred.
Compensation range is $135,000 to $175,000 DOE.
Operational schedule is Monday-Friday, 8 a.m. to 5 p.m., with some required early mornings, evenings, weekends, and holidays as needed.

Director, Operations & Logistics Full Description

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Announcement

Details

Open Date	04/13/2026
Requisition Number	PRN44729B
Job Title	Director, Operations & Logistics
Working Title	Director of University Campus Store
Career Progression Track	H
Track Level
FLSA Code	Executive
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	Monday-Friday 8a-5p
VP Area	President
Department	00435 - University Campus Store
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$135,000 - $175,000 DOE
Close Date	05/31/2026
Priority Review Date (Note - Posting may close at any time)	05/08/2026
Job Summary	Provide strategic leadership for the University of Utah Campus Store, a $30 million omnichannel retail operation with approximately 200 full- and part-time employees, encompassing a flagship campus store, two Starbucks locations, a Health Sciences satellite store serving the University hospital complex, insignia merchandise concession locations, and integrated e-commerce channels. The Campus Store is owned and operated by the University and is part of Auxiliary Services and is expected to be self-supporting, receiving no state funds. Provide expertise for all Campus Store sales, to meet the university customers’ needs. Develop and implement policies and procedures in the areas of customer service, staff management and budgetary goals and objectives in conjunction with the Associate Vice President of Auxiliary Services. Determine and hold campus store leadership accountable for following preferred workflows that support ongoing operating improvements to achieve operational effectiveness. Work proactively and collaboratively with peers in Auxiliary Services, and at the University of Utah, including, but not limited to, Auxiliary Business Development, Trademarks & Licensing, Utah Athletics, Academic Affairs, and Student Affairs, setting an example and tone for University Campus Store staff that customer service and the University of Utah’s Mission & Values are forefront in day to day decision making. Direct and manage all facets of the campus store’s operations, including administration of course materials through various channels, including the Utah Day One Program; oversight of technology and merchandise selection; pricing strategy; staffing and personnel development; customer service standards; financial and inventory controls; operating hours; and community engagement, in line with the University of Utah’s Impact 2030.
Responsibilities	In alignment with the store vision “We Make Campus a Family,” collaborate with your leadership team to create a welcoming retail environment for student, faculty, staff and fan’s. Foster a culture that promotes leadership, professionalism, and provides vision and store direction in accordance with University goals and objectives. Establish long range financial, customer service and merchandise philosophy objectives that best support the University’s Mission of providing excellence in education and service. Reinforce the Campus Store Mission Statement while upholding the highest standards of business ethics. Maintain a strong commitment to integrity, accuracy, and accountability in all store operations and documentation. Lead and direct the management team by setting clear expectations and continuously monitoring and evaluating performance against established store objectives. that support operational excellence, long-term profitability, and a high standard of customer service across all channels, including insignia merchandise, technology, e-commerce, Utah Day One course material delivery, and Starbucks operations. Ensure consistent execution of best practices in cash handling, pricing, loss prevention, and customer relations. Establish and maintain internal controls for sales, accounts receivables, and payables. Provide regular updates regarding financial and operational status for University Administration. Provide strategic leadership and vision for the technology and systems that support both online and in-person store operations. Determine and hold campus store leadership accountable for following preferred workflows that support ongoing operating improvements to achieve operational effectiveness. Lead all aspects of human capital management, including hiring, compensation, retention, career development, and effective utilization of staff resources. Deliver clear direction and support by training, coaching, and guiding employees in their responsibilities; planning, assigning, and overseeing work; and recognizing performance while addressing concerns and resolving issues in a timely and professional manner. Promote and support training programs, equitable compensation practices, and a positive work environment that enhances employee performance, engagement, and satisfaction. Foster a professional, safe, and secure workplace culture. Strengthen collaboration between the Campus Store and University departments by fostering effective communication and partnerships. Address internal and external concerns and recommendations in coordination with the Associate Vice President of Auxiliary Services. Continuously assess and recommend programs, policies, and procedures that improve the efficiency and effectiveness of campus store operations, including advancements in technology, internal controls, and customer service. Other duties and projects as assigned by the Associate Vice President of Auxiliary Services. Auxiliary Services values the following attributes and behaviors of professionalism, these are examples of what is expected of the director of this store: • Display positive regard for others in written, verbal and non-verbal communications. Provide positive and reinforcing feedback when staff are engaged and performing well. • Document and address performance issues with your direct reports in a timely manner, and expect that supervisors in the store do the same. • Work effectively with colleagues, staff, and students with a respect for deadlines, collaborative problem solving, and honest communication. • Participate in committees, working groups, and councils as assigned as a representative of Auxiliary Services and the University Campus Store. • Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions. • Maintain proficiency and self improvement as needed by attending conferences, off-site meetings with peers, trainings, reading job-related materials, and meeting with others in area of responsibility. • Understand latest trends in University settings. Make adjustments accordingly for short and long term goals. • Dress appropriately for a workplace with frequent customer service interaction and community outreach. • Meet all required standards of confidentiality and safety. Maintain work areas in a clean and orderly manner. • Work some early mornings, extended evenings, weekends, and holidays as deemed necessary to meet store objectives of customer service and profitability. DISCLAIMER This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum Qualifications	Bachelor’s degree in Business Administration or related area, or equivalency (one year of education can be substituted for two years of related work experience); plus eight years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communications skills required. Master’s degree in Business Administration, or related area preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences	Bachelor’s degree in Business Management or equivalent plus ten years retail management experience (University preferred) and five years supervising in a retail operation; or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the above duties. Broad knowledge of retail sales operations and management, merchandising, computerized applications of Point-of-Sales; course material management; and accepted business and retail, publisher and vendor practices. Become immediately familiar or knowledgeable of related policies specific to a Campus Store at an institution of higher education. Must be proficient in the use of a computer, including the Microsoft Suite, and business systems experience with an understanding of modern retail business systems including POS, inventory management, financial reporting, data analytics, CRM, ecommerce, and marketing platforms. Experience with Oracle NetSuite is highly preferred. Must have effective verbal and written communication skills. Must be self-motivated and have the initiative to work independently to meet sales objectives, deadlines and resolve customer, employee and/or vendor issues. Experience as a member of the senior management team at a Campus Store operation at a Tier 1 Research Institution.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* How many years of progressively more responsible management experience do you have?
- Less than 2 years
- 2 year or more, but less than 4 years
- 4 years or more, but less than 8 years
- 8 years or more, but less than 12 years
- 12 years or more

Applicant Documents

Required Documents

Resume
Cover Letter
List of References

Optional Documents

Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Director, Operations & Logistics Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	04/13/2026
Requisition Number	PRN44729B
Job Title	Director, Operations & Logistics
Working Title	Director of University Campus Store
Career Progression Track	H
Track Level
FLSA Code	Executive
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	Monday-Friday 8a-5p
VP Area	President
Department	00435 - University Campus Store
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$135,000 - $175,000 DOE
Close Date	05/31/2026
Priority Review Date (Note - Posting may close at any time)	05/08/2026
Job Summary	Provide strategic leadership for the University of Utah Campus Store, a $30 million omnichannel retail operation with approximately 200 full- and part-time employees, encompassing a flagship campus store, two Starbucks locations, a Health Sciences satellite store serving the University hospital complex, insignia merchandise concession locations, and integrated e-commerce channels. The Campus Store is owned and operated by the University and is part of Auxiliary Services and is expected to be self-supporting, receiving no state funds. Provide expertise for all Campus Store sales, to meet the university customers’ needs. Develop and implement policies and procedures in the areas of customer service, staff management and budgetary goals and objectives in conjunction with the Associate Vice President of Auxiliary Services. Determine and hold campus store leadership accountable for following preferred workflows that support ongoing operating improvements to achieve operational effectiveness. Work proactively and collaboratively with peers in Auxiliary Services, and at the University of Utah, including, but not limited to, Auxiliary Business Development, Trademarks & Licensing, Utah Athletics, Academic Affairs, and Student Affairs, setting an example and tone for University Campus Store staff that customer service and the University of Utah’s Mission & Values are forefront in day to day decision making. Direct and manage all facets of the campus store’s operations, including administration of course materials through various channels, including the Utah Day One Program; oversight of technology and merchandise selection; pricing strategy; staffing and personnel development; customer service standards; financial and inventory controls; operating hours; and community engagement, in line with the University of Utah’s Impact 2030.
Responsibilities	In alignment with the store vision “We Make Campus a Family,” collaborate with your leadership team to create a welcoming retail environment for student, faculty, staff and fan’s. Foster a culture that promotes leadership, professionalism, and provides vision and store direction in accordance with University goals and objectives. Establish long range financial, customer service and merchandise philosophy objectives that best support the University’s Mission of providing excellence in education and service. Reinforce the Campus Store Mission Statement while upholding the highest standards of business ethics. Maintain a strong commitment to integrity, accuracy, and accountability in all store operations and documentation. Lead and direct the management team by setting clear expectations and continuously monitoring and evaluating performance against established store objectives. that support operational excellence, long-term profitability, and a high standard of customer service across all channels, including insignia merchandise, technology, e-commerce, Utah Day One course material delivery, and Starbucks operations. Ensure consistent execution of best practices in cash handling, pricing, loss prevention, and customer relations. Establish and maintain internal controls for sales, accounts receivables, and payables. Provide regular updates regarding financial and operational status for University Administration. Provide strategic leadership and vision for the technology and systems that support both online and in-person store operations. Determine and hold campus store leadership accountable for following preferred workflows that support ongoing operating improvements to achieve operational effectiveness. Lead all aspects of human capital management, including hiring, compensation, retention, career development, and effective utilization of staff resources. Deliver clear direction and support by training, coaching, and guiding employees in their responsibilities; planning, assigning, and overseeing work; and recognizing performance while addressing concerns and resolving issues in a timely and professional manner. Promote and support training programs, equitable compensation practices, and a positive work environment that enhances employee performance, engagement, and satisfaction. Foster a professional, safe, and secure workplace culture. Strengthen collaboration between the Campus Store and University departments by fostering effective communication and partnerships. Address internal and external concerns and recommendations in coordination with the Associate Vice President of Auxiliary Services. Continuously assess and recommend programs, policies, and procedures that improve the efficiency and effectiveness of campus store operations, including advancements in technology, internal controls, and customer service. Other duties and projects as assigned by the Associate Vice President of Auxiliary Services. Auxiliary Services values the following attributes and behaviors of professionalism, these are examples of what is expected of the director of this store: • Display positive regard for others in written, verbal and non-verbal communications. Provide positive and reinforcing feedback when staff are engaged and performing well. • Document and address performance issues with your direct reports in a timely manner, and expect that supervisors in the store do the same. • Work effectively with colleagues, staff, and students with a respect for deadlines, collaborative problem solving, and honest communication. • Participate in committees, working groups, and councils as assigned as a representative of Auxiliary Services and the University Campus Store. • Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions. • Maintain proficiency and self improvement as needed by attending conferences, off-site meetings with peers, trainings, reading job-related materials, and meeting with others in area of responsibility. • Understand latest trends in University settings. Make adjustments accordingly for short and long term goals. • Dress appropriately for a workplace with frequent customer service interaction and community outreach. • Meet all required standards of confidentiality and safety. Maintain work areas in a clean and orderly manner. • Work some early mornings, extended evenings, weekends, and holidays as deemed necessary to meet store objectives of customer service and profitability. DISCLAIMER This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum Qualifications	Bachelor’s degree in Business Administration or related area, or equivalency (one year of education can be substituted for two years of related work experience); plus eight years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communications skills required. Master’s degree in Business Administration, or related area preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences	Bachelor’s degree in Business Management or equivalent plus ten years retail management experience (University preferred) and five years supervising in a retail operation; or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the above duties. Broad knowledge of retail sales operations and management, merchandising, computerized applications of Point-of-Sales; course material management; and accepted business and retail, publisher and vendor practices. Become immediately familiar or knowledgeable of related policies specific to a Campus Store at an institution of higher education. Must be proficient in the use of a computer, including the Microsoft Suite, and business systems experience with an understanding of modern retail business systems including POS, inventory management, financial reporting, data analytics, CRM, ecommerce, and marketing platforms. Experience with Oracle NetSuite is highly preferred. Must have effective verbal and written communication skills. Must be self-motivated and have the initiative to work independently to meet sales objectives, deadlines and resolve customer, employee and/or vendor issues. Experience as a member of the senior management team at a Campus Store operation at a Tier 1 Research Institution.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* How many years of progressively more responsible management experience do you have?
- Less than 2 years
- 2 year or more, but less than 4 years
- 4 years or more, but less than 8 years
- 8 years or more, but less than 12 years
- 12 years or more

Applicant Documents

Required Documents

Resume
Cover Letter
List of References

Optional Documents

Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Director, Operations & Logistics

Edtech.com's Summary

Director, Operations & Logistics Full Description

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