Director, Student Services

Edtech.com's Summary

University of Utah is hiring a Director, Student Services to oversee the federally funded TRIO Programs, Upward Bound and Student Support Services. The Director leads program development, implementation, and evaluation, manages staff and budgets, supports student recruitment, and ensures compliance with federal regulations.

Highlights

Provide leadership for Upward Bound (serving 95 pre-college students) and Student Support Services (serving 225 college students) programs.

Develop, implement, and evaluate program processes to meet grant goals and objectives.

Manage grant budgets ensuring proper use of federal funds.

Hire, train, supervise, and evaluate professional staff.

Lead data collection, reporting efforts, and complete the Annual Performance Reports (APR).

Perform academic advising and track student performance data.

Bachelor’s degree in Business Administration or related field, plus eight years of progressively responsible management experience required.

Preferences include advanced degree in higher education administration, experience with TRIO or similar programs, and bilingual skills.

Annual pay range: $70,000-$75,000.

Supports first-generation students by collaborating with schools, campus partners, and community entities.

Director, Student Services Full Description

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Announcement

Details

Open Date	08/12/2025
Requisition Number	PRN42757B
Job Title	Director, Student Services
Working Title	Director, TRIO Programs
Job Grade	G
FLSA Code	Executive
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	Monday-Friday: 8:00am – 5:00pm Occasional weekends
VP Area	Academic Affairs
Department	00785 - First Generation Programs
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$70,000-$75,000
Close Date	11/08/2025
Priority Review Date (Note - Posting may close at any time)	08/22/2025
Job Summary	The Office of Undergraduate Studies invites applications for the Director of TRIO Programs. From admission to graduation, the units of the Office of Undergraduate Studies at the University of Utah provide every student with an exceptional educational experience that empowers them to lead transformational lives wherever their educational and professional futures take them. Reporting to the Senior Associate Dean for Student Success and Transformative Experiences, the Director provides oversight and support for two federally funded TRIO Programs, Upward Bound (UB) and Student Support Services (SSS). The UB project serves 95 pre-college students and the SSS project serves 225 college students annually. The Director supports student recruitment, manages professional staff, represents Undergraduate Studies on various taskforces and committees, and other duties related to the supporting those who identify as first-generation. Director, TRIO Programs Job Summary The Director will oversee the development, implementation, and evaluation of the University’s two federally funded TRIO Programs, Upward Bound (UB) and Student Support Services (SSS). All oversight is in accordance with the federal guidelines and regulations determined by the U. S. Department of Education. In collaboration with the Senior Associate Dean for Student Success and Transformative Experiences, the Director will develop, implement, and evaluate program processes and make recommendations to ensure grant goals and objectives are met. They will provide administrative oversight of grant budgets and ensure proper use of federal funds. The Director will hire, train, supervise and evaluate project staff. Additionally, this individual will perform academic adviser duties and responsibilities related to tracking and developing student performance data and completion of the Annual Performance Report (APR).
Responsibilities	Provide leadership and vision for the Upward Bound and Student Support Services programs. Generate long and short-range strategies to ensure the delivery of high quality services to effectively serve the needs of students. Evaluate the Projects’ performance and address programming or students’ issues in a manner that is consistent with achieving the programs’ mission, goals and objectives. Lead budget forecasting and strategic management for academic year and summer. programming in order to ensure the fiscal integrity and controls of TRIO funds. Lead data collection and reporting efforts for both programs. Remain up to date on knowledge and training regarding relevant current legislation, regulations, required and permissible program services, and allowable costs pertaining to the TRIO Projects. Cultivate strong, collaborative, achievement driven relationships with partnering schools, campus partners and/or community entities to accomplish TRIO pre-college and college retention programs’ mission, goals and objectives. Serve as a liaison for all TRIO programs at school, community, college and university functions, events, meetings, etc. to represent, advocate for and promote all TRIO programs. Hire, train, supervise and evaluate project staff. Monitor and evaluates performance of staff; establish work priorities, conduct performance reviews, and provides corrective action as needed. Develop, implement, and facilitate professional development trainings, meetings, and activities for the continuous improvement of staff. Monitor and track all participating and graduating TRIO program participants. Assist with coordination and facilitate workshops and career development activities related to student success. Lead the creation and submission of the Annual Performance Reports (APR) for both UB and SSS programs Remain competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the Senior Associate Dean. Serve on various university committees as directed by the Senior Associate Dean. Facilitates student Student Support Services intake and check-in meetings. Perform other duties assigned.
Minimum Qualifications	Bachelor’s degree in Business Administration or related area, or equivalency (one year of education can be substituted for two years of related work experience); eight years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communications skills required. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences	- Advanced degree in higher education administration/leadership - Experience designing, implementing, and administering a TRIO program or similar educational programs serving underrepresented or low-income populations - Administrative experience with federal grant programs including developing and administering budgets students -Bi-lingual
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* How many years of progressively more responsible management experience do you have?
- Less than 2 years
- 2 year or more, but less than 4 years
- 4 years or more, but less than 8 years
- 8 years or more, but less than 12 years
- 12 years or more

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Director, Student Services Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	08/12/2025
Requisition Number	PRN42757B
Job Title	Director, Student Services
Working Title	Director, TRIO Programs
Job Grade	G
FLSA Code	Executive
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	Monday-Friday: 8:00am – 5:00pm Occasional weekends
VP Area	Academic Affairs
Department	00785 - First Generation Programs
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$70,000-$75,000
Close Date	11/08/2025
Priority Review Date (Note - Posting may close at any time)	08/22/2025
Job Summary	The Office of Undergraduate Studies invites applications for the Director of TRIO Programs. From admission to graduation, the units of the Office of Undergraduate Studies at the University of Utah provide every student with an exceptional educational experience that empowers them to lead transformational lives wherever their educational and professional futures take them. Reporting to the Senior Associate Dean for Student Success and Transformative Experiences, the Director provides oversight and support for two federally funded TRIO Programs, Upward Bound (UB) and Student Support Services (SSS). The UB project serves 95 pre-college students and the SSS project serves 225 college students annually. The Director supports student recruitment, manages professional staff, represents Undergraduate Studies on various taskforces and committees, and other duties related to the supporting those who identify as first-generation. Director, TRIO Programs Job Summary The Director will oversee the development, implementation, and evaluation of the University’s two federally funded TRIO Programs, Upward Bound (UB) and Student Support Services (SSS). All oversight is in accordance with the federal guidelines and regulations determined by the U. S. Department of Education. In collaboration with the Senior Associate Dean for Student Success and Transformative Experiences, the Director will develop, implement, and evaluate program processes and make recommendations to ensure grant goals and objectives are met. They will provide administrative oversight of grant budgets and ensure proper use of federal funds. The Director will hire, train, supervise and evaluate project staff. Additionally, this individual will perform academic adviser duties and responsibilities related to tracking and developing student performance data and completion of the Annual Performance Report (APR).
Responsibilities	Provide leadership and vision for the Upward Bound and Student Support Services programs. Generate long and short-range strategies to ensure the delivery of high quality services to effectively serve the needs of students. Evaluate the Projects’ performance and address programming or students’ issues in a manner that is consistent with achieving the programs’ mission, goals and objectives. Lead budget forecasting and strategic management for academic year and summer. programming in order to ensure the fiscal integrity and controls of TRIO funds. Lead data collection and reporting efforts for both programs. Remain up to date on knowledge and training regarding relevant current legislation, regulations, required and permissible program services, and allowable costs pertaining to the TRIO Projects. Cultivate strong, collaborative, achievement driven relationships with partnering schools, campus partners and/or community entities to accomplish TRIO pre-college and college retention programs’ mission, goals and objectives. Serve as a liaison for all TRIO programs at school, community, college and university functions, events, meetings, etc. to represent, advocate for and promote all TRIO programs. Hire, train, supervise and evaluate project staff. Monitor and evaluates performance of staff; establish work priorities, conduct performance reviews, and provides corrective action as needed. Develop, implement, and facilitate professional development trainings, meetings, and activities for the continuous improvement of staff. Monitor and track all participating and graduating TRIO program participants. Assist with coordination and facilitate workshops and career development activities related to student success. Lead the creation and submission of the Annual Performance Reports (APR) for both UB and SSS programs Remain competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as required by the Senior Associate Dean. Serve on various university committees as directed by the Senior Associate Dean. Facilitates student Student Support Services intake and check-in meetings. Perform other duties assigned.
Minimum Qualifications	Bachelor’s degree in Business Administration or related area, or equivalency (one year of education can be substituted for two years of related work experience); eight years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communications skills required. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences	- Advanced degree in higher education administration/leadership - Experience designing, implementing, and administering a TRIO program or similar educational programs serving underrepresented or low-income populations - Administrative experience with federal grant programs including developing and administering budgets students -Bi-lingual
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
* How many years of progressively more responsible management experience do you have?
- Less than 2 years
- 2 year or more, but less than 4 years
- 4 years or more, but less than 8 years
- 8 years or more, but less than 12 years
- 12 years or more

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Director, Student Services

Edtech.com's Summary

Director, Student Services Full Description

ACSS Student Success Coordinator

Student Affairs Program Coordinator

Academic Advisor II

Assistant Director for Placement and Career Services

Assistant Dean for Placement & Career Services