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Director, Technical Services

🇺🇸 Lincroft, NJ

🕑 Full-Time


💻 Information Technology

🗓️ March 19th, 2024

Higher Ed ITIL
Unlock Learning For All

Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success.  We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries.  We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About the Opportunity

Our Ellucian Managed Services team is seeking an IT professional to lead our onsite technical and user services teams at Brookdale Community College. The Director, Technical Services role is a key position with the IT leadership team providing the strategic vision and oversight necessary to provide efficient and consistently exceptional support for a managed services client.  The scope of services includes maintaining all information technology systems necessary to support the operation and mission of the college.

Where you will make an impact

  • Oversee day-to-day production issues, act as escalation point to resolve urgent and/or complex client issues, and manage client expectations
  • Develop practices and procedures, based on industry best practices, necessary to carry out day-to-day technical operations to enhance business continuity at the client location
  • Works with CIO and college leadership to provide project guidance, cost metrics, return on investment insights, and operational recommendations
  • Oversee all phases of technology design and implementation in construction projects including but not limited to planning, attending regularly scheduled progress meetings, and directing onsite staff and/or contractors with the installation of all technology
  • Provide project implementation oversight to maintain standards for quality and quantity of work are met
  • Establish change management processes, as needed, for coordinating technology upgrade and maintenance activities with all business units
  • Evaluate data security profile and serve in a leadership role within IT governance to recommend security projects, initiatives, and controls
  • Provide overall operational direction and management in regard to the network, Microsoft identity management solutions, Microsoft O365, telephony, server and desktop/laptop support services to the institution

What you will bring

  • 10+ years of experience showing advancement, which includes management and/or leadership within IT Service Management, with the most recent 3 years in a Senior Technical role; or equivalent combination of education and experience planning, leading, and executing IT initiatives in higher education or other enterprise level environment
  • Strong written and oral communication skills to represent Ellucian within the team and with client executives
  • Current experience with enterprise-level server and network support products and management of a large 3,000 + node network
  • Experience with managing Microsoft Entra ID, Active Directory, DNS, SCCM, Defender, and Office 365.
  • Project management experience – complex implementations or upgrades involving coordination of multiple vendors or departments, with a project budget greater than $100,000. Able to take initiative and responsibility for projects; promote teamwork and collaboration between client and Ellucian staff.
  • Process and Policy development experience for all areas of IT including but not limited to- Security, Provisioning, Acceptable Use, Disaster Recovery, Business Continuity, etc.
  • Formal ITIL or other standards-based training and/or certification

What makes #Ellucianlife

  • Comprehensive health coverage: medical, dental, and vision  
  • Flexible time off  
  • Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
  • 401k w/ match & BrightPlan - to help you save for the future
  • Parental Leave
  • 5 charitable days to support the community that supports us
  • Telemedicine
  • Wellness
    • Headspace Care (mental health)
    • Wellbeats (virtual fitness classes)
  • RethinkCare & Wellthy– caregiver support
  • Diversity and inclusion programs which provide access to internal employee resource groups  
  • Employee referral bonuses to encourage the addition of great new people to the team
  • We Foster a learning culture with:
    • Education Assistance Program 
    • Professional development opportunities

At Ellucian, we believe in the “power of together.” We embrace an inclusive, diverse, and equitable workplace, and believe that our differences help inspire a culture of acceptance that makes our company more collaborative and innovative. We’re proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics or any other characteristic protected by law. We welcome you to come as you are!