Edtech.com's Summary

Bright Horizons is hiring a part-time Employee Services Coordinator to ensure compliance with tuition policies for corporate clients and manage educational benefit processes. The role involves reviewing submissions, applying appropriate tuition discounts, and processing CRM cases and help tickets, with an emphasis on accuracy and customer service.

Highlights

Ensure policy compliance as an independent reviewer for tuition benefits.
Verify grades and receipts against client requirements and submissions.
Apply correct tuition discounts before invoice payment submissions.
Manage cases and help tickets within the CRM system.
Minimum two years of customer service experience required.
High computer proficiency and strong communication skills necessary.
Ability to work up to 40 hours/week during peak seasons (January, May, August).
Preferred qualifications include auditing experience and a BS/BA degree.
Compensation ranges from $18.00 to $20.00 per hour.
Employee benefits include medical, dental, vision, 401(k), life, and disability insurance.

Employee Services Coordinator Full Description

Employee Services Coordinator

Newton, Massachusetts, United States of America, 02459

Corporate

Part time

Are you looking for part-time work? Would you like a long term career with a company that has consistently been honored as one of FORTUNE Magazines “100 Best Companies to Work For”? Do you have excellent customer services skills and a keen eye for detail? If so, our part-time opening for an Employee Services Coordinator may be for you!

Bright Horizons EdAssist is a leading provider of workforce education programs that future-proof organizations by building employee skills. We know the best organizations are fueled by people inspired by their jobs and professional possibilities. We help top employers around the country provide that inspiration, with affordable, targeted, and guided education programs that build professional futures. Our goal is to create pathways and learning opportunities that align employees’ career goals to organizational skills needs, addressing engagement, filling talent gaps, and transforming workforces to be ready for the future.

The Employee Services Coordinator opening is part-time and requires that you have availability to work during standard business hours, Monday through Friday. In addition, you must have the flexibility to work up to 40-hours/week during peak season (January, May, and August).

This is a Remote position available in the United States. The anticipated start date for this position is early November 2025.

Responsibilities:

Act as an independent reviewer to ensure policy compliance
Follow the tuition policy of all our corporate clients
Proof grades and receipts against submissions and client requirements
Ensure appropriate tuition discount is applied to invoices prior to submission for payment
CRM Processing of Cases and Help tickets submitted by employees

Required Qualifications:

A minimum 2 years of customer service experience
High level of computer proficiency is essential
Must possess strong interpersonal, as well as verbal and written communication skills
Strong attention to detail
Proven ability to learn and utilize proprietary software and reporting tools
Ability to work in a fast-paced and highly dynamic environment
This position is part-time and requires that you have availability to work during standard business hours, Monday through Friday. In addition, you must have the flexibility to work up to 40-hours/week during peak season (January, May, and August)
At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position

Preferred Qualifications:

Auditing experience and a BS/BA degree preferred

Compensation:

The hourly rate for this position is between $18.00 – $20.00 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits:

Bright Horizons offers the following benefits, subject to applicable eligibility requirements:

Medical, dental, and vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance

Also, new employees in this role receive 1 hour of sick time per 30 hours worked if hired in Washington state, and sick leave as specified by local law if hired in other locations.

Deadline to Apply:

This posting is anticipated to remain open until 9/8/2025.Compensation: $18.00 - $20.00 / hour

Life at Bright Horizons:

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Original Job Description

Employee Services Coordinator

Newton, Massachusetts, United States of America, 02459

Corporate

Part time

This is a Remote position available in the United States. The anticipated start date for this position is early November 2025.

Responsibilities:

Act as an independent reviewer to ensure policy compliance
Follow the tuition policy of all our corporate clients
Proof grades and receipts against submissions and client requirements
Ensure appropriate tuition discount is applied to invoices prior to submission for payment
CRM Processing of Cases and Help tickets submitted by employees

Required Qualifications:

A minimum 2 years of customer service experience
High level of computer proficiency is essential
Must possess strong interpersonal, as well as verbal and written communication skills
Strong attention to detail
Proven ability to learn and utilize proprietary software and reporting tools
Ability to work in a fast-paced and highly dynamic environment
This position is part-time and requires that you have availability to work during standard business hours, Monday through Friday. In addition, you must have the flexibility to work up to 40-hours/week during peak season (January, May, and August)
At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position

Preferred Qualifications:

Auditing experience and a BS/BA degree preferred

Compensation:

Benefits:

Bright Horizons offers the following benefits, subject to applicable eligibility requirements:

Medical, dental, and vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance

Also, new employees in this role receive 1 hour of sick time per 30 hours worked if hired in Washington state, and sick leave as specified by local law if hired in other locations.

Deadline to Apply:

This posting is anticipated to remain open until 9/8/2025.Compensation: $18.00 - $20.00 / hour

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Employee Services Coordinator

Edtech.com's Summary

Employee Services Coordinator Full Description

Employee Services Coordinator

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