Enrollment Communications Analyst

🇺🇸 Hybrid - Virginia Beach, VA 🕑 Full-Time 💰 TBD 💻 Enrollment 🗓️ May 11th, 2026

Edtech.com's Summary

Regent University is hiring an Enrollment Communications Analyst to manage the Enrollment Management contact center by overseeing telecommunication routing, staff productivity, data analysis, and system resources. The role requires implementing routing strategies, monitoring staffing, analyzing trends, and collaborating with IT to develop enterprise systems while delivering clear data insights to leadership.

Highlights

Manage telecommunication routing and staff productivity within Enrollment Management contact center
Translate data into visual formats for organizational stakeholders
Analyze real-time staffing needs and identify operational trends
Collaborate with Enrollment Management and IT leadership on system development and rollout
Create data documentation manuals and learning materials
Proficiency with analytical software and experience in data validation and preparation
Preferred experience with cloud-based contact center technology
Bachelor’s degree in a relevant field or equivalent experience
Strong communication skills to explain complex data to senior management
Customer service and project management experience required