Troy University
Enrollment Coordinator
Edtech.com's Summary
- Engage prospective students using CRM software and personalized communication methods including phone, text, and email.
- Provide admissions counseling and assist with enrollment requirements and university information.
- Collaborate with financial aid, advisors, and admissions to support students through the enrollment process.
- Handle walk-in applicants and respond to prospective student inquiries by phone.
- Monitor and communicate updates on program and policy changes.
- Utilize CRM software to admit students and maintain accurate documentation of activities.
- Requires at least one year of recruiting or sales experience and a bachelor's degree from a regionally accredited institution.
- Must have reliable transportation, a valid driver's license, and meet auto insurance eligibility requirements as driving is a primary responsibility.
- Excellent interpersonal, oral, and written communication skills are essential.
- Work schedule includes standard office hours with some evenings and weekends; physical demands include occasional lifting of boxes over 20 lbs and extended computer use.
Enrollment Coordinator Full Description
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| Posting Number | SF2601P |
|---|---|
| Position Title | Enrollment Coordinator |
| Position Type | Professional/Salaried |
| Department | Admissions - Dothan |
| Division | Student Affairs for Academic Affairs |
| Campus | Dothan |
| Work Status | Full-Time (FT) |
| Temporary | No |
| Location | Dothan - D01 |
| Job Summary | The Enrollment Coordinator utilizes information, software, and procedures effectively to engage with prospective students from first inquiry to enrollment in Troy University. The Enrollment Coordinator assists in attracting and enrolling, students by one-on-one admissions counseling, in-person appointments, phone calls, texts, and emails. The Enrollment Coordinator also collaborates with other departments related to recruiting, enrolling, and retaining students. The Enrollment Coordinator is responsible for: - Utilizing CRM software to communicate with prospective students and document all activities - Communicating in most effective manner with prospective student to help enrollment - Assisting prospects with information related to enrollment requirements, program content and other areas of the university as necessary - Working closely with admitting students to get them to enroll in classes - Working closely with financial aid and advisors to help student successfully begin classes - Assisting with unofficial evaluations as needed - Assisting with walk-in prospective students/applicants and fielding phone calls from prospective students/applicants - Monitors and communicates program and policy changes - Utilizing appropriate CRM software to admit students - Must have excellent interpersonal, oral, and written communication skills - Other duties needed to help admissions office meet enrollment goals |
| Minimum Qualifications | 1. Minimum of one year of recruiting and/or sales experience 2. Bachelor’s degree from a regionally accredited college or university 3. Must have reliable transportation and valid current driver’s license 4. Ability to meet and maintain auto insurance eligibility requirements 5. Excellent interpersonal, oral, and written communication skills |
| Preferred Qualifications | 1. Master’s degree |
| Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? | Driving is a primary responsibility |
| Work Hours | Standard office hours Some evenings and weekends could be required |
| List any hazardous conditions or physical demands required by this position | Lifting and carrying boxes that weigh more than 20 lbs. Sitting behind a desk and computer screen for more than 6 hrs in a day. |
| Does this position have supervisory responsibility? | No |
| Posting Date | 09/18/2026 |
| Closing Date | |
| Open Until Filled | No |
| Special Instructions to Applicants | |
| Quick Link | https://www.troyuniversityjobs.com/postings/48494 |
| Solicit References Through the System? | No |
|---|---|
| Last Day a Reference Provider Can Submit Reference | |
| Applicant Special Instructions | Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [email protected]. |
Required fields are indicated with an asterisk (*).
- *
How did you hear about this employment opportunity?
- Troy University employment website (www.troyuniversityjobs.com)
- Chronicle of Higher Education
- Higher Ed Jobs
- Social Media website
- Indeed
- Other employment website (please specify below)
- Employee Referral (please specify below)
- Local newspaper (please specify below)
- Professional journal (please specify below)
- Other source (please specify below)
-
Please specify:
(Open Ended Question)
- *
Regarding your current employment status, please select one of the following:
- Not a current Troy University employee
- Current part-time Troy employee (including adjunct faculty)
- Current full-time Troy employee - initial appraisal period complete
- Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
- *
Do you possess a Bachelor's degree from an accredited college or university?
- Yes
- No
- *
Do you have at least one year of recruiting and/or sales experience?
- Yes
- No
- *
Do you have reliable transportation, current valid driver’s license, and ability to meet and maintain commercial auto insurance eligibility requirements?
- yes
- no
- Resume
- Cover Letter
- List of References
- Unofficial Transcript 1
Optional Documents
- Employment is contingent upon a satisfactory background check.
- Troy University is an Equal Employment Opportunity and Affirmative Action employer.
- Troy University participates in eVerify.
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