Kentucky Community & Technical College System
Enrollment Specialist / Student Records Asst. III
🇺🇸 Louisville, KY
🕑 Full-Time
💰 $35K - $37K
💻 Enrollment
🗓️ June 5th, 2025
Edtech.com's Summary
Highlights
- Manage student retention and withdrawal processes.
- Provide enrollment support and handle course add/drop requests.
- Assist with tuition appeals and residency inquiries.
- Conduct research using National Student Clearinghouse and NSLDS.
- Provide front office services for student inquiries.
- Requires an Associate’s Degree or equivalent and customer service experience.
- Preferred: Bachelor's Degree or PeopleSoft experience.
- Salary Range: $35,000.00 - $36,500.00.
Enrollment Specialist / Student Records Asst. III Full Description
- Exceptional health care, vision, dental coverage for you and your family
- Tuition reimbursement/waiver for you, your spouse, and dependents
- 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
- Vacation/Sick Time
- Work-Life Balance
- 9.5 Paid Holidays
- 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
- Employee Assistance Program
Job Duties:This position will be responsible for
• Outreach and management of retention of students through the student withdraw process.
• Enrollment student support that assists with adding/dropping courses to include; assessment of override needs (prerequisites/permissions), academic calendar, student search tool, and explanation of course selection for all JCTC students in person and electronically.
• Assists with tuition appeal counseling and residency assistance.
• National Student Clearinghouse & NSLDS research: Helps collect and manage social security entry as identified as an issue from NSC & NSLDS (so students can receive aid).
• Support for Metroversity cross registration enrollment.
• Front Office service to students with general inquiries and connection to all enrollment and student services.
• Records Office daily operations, which will include general customer care, supporting team members with functional areas of transfer, graduation and official transcripts & records, scanning of documents, and email activity for the office account and Assistant Vice President & Registrar as needed.
Minimum Qualifications:Associate’s Degree (related field) and three years related work experience, or equivalent. Ideal candidates have previous customer service and/or PeopleSoft (or similar database) experience.
Preferred Qualifications:Bachelor's Degree
Additional Skills Requested:Computer/technical database experience, customer service background, prior higher education experience.
Physical Requirements:
Occasional and /or light lifting – limited exposure to disagreeable environmental elements (heat, cold, dirt, chemicals, etc.)
Employee Rights - Employee Polygraph Protection ActEqual Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
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