Edtech.com's Summary

D2L is hiring an Enterprise Application Administrator responsible for administering, maintaining, and enhancing core enterprise systems like NetSuite, OpenAir, Jira, Confluence, and Slack. The role involves supporting business applications, driving workflow automation, leveraging AI-powered tools, collaborating with internal teams, and delivering solutions that optimize IT, Finance, HR, and Operations processes.

Highlights

Administer and maintain enterprise applications ensuring optimal performance, security, and accessibility.
Provide day-to-day support and troubleshooting for application-related issues.
Develop and maintain system documentation, process workflows, and user guides.
Manage user accounts, roles, and permissions using tools like Okta, Azure, and AD.
Support testing, upgrades, and deployments of application enhancements.
Collaborate with stakeholders and IT teams to propose and deliver application improvements.
Experience with middleware, REST/SOAP APIs, and integration tools preferred.
Familiarity with AI-powered automation tools such as Microsoft Copilot, Atlassian Intelligence, and Slack AI.
3+ years of experience in enterprise application support or administration with platforms like NetSuite, Jira, Slack.
Bachelor's degree in IT, Computer Science, Business Systems, or equivalent experience required.
Base salary range $70,500–$86,500 CAD plus benefits including wellness subsidies, equity grants, and variable incentives.

Enterprise Application Administrator Full Description

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.

This Posting will close on August 25 at 9:00am ET. We will review applications on a rolling basis and encourage you to apply as soon as you can for the best candidate experience.

We are seeking a motivated and detail-oriented Enterprise Applications Administrator to join our dynamic Enterprise Applications team. This is an exciting opportunity for someone passionate about optimizing and supporting critical business applications in a fast-paced, collaborative environment.

In this role, you will be responsible for the administration, maintenance, and enhancement of core enterprise systems, including NetSuite, OpenAir, Jira Software, Jira Service Management, Confluence, Slack, and other key platforms used across the organization.

Your work will go far beyond traditional system support. You’ll play a vital role in driving workflow automation and AI-powered solutions, leveraging tools like Microsoft Copilot or other enterprise LLM based assistants to streamline processes across IT, Finance, HR, and Operations.

You will collaborate closely with internal stakeholders, cross-functional IT teams, and external partners to deliver high-impact solutions that align with evolving business needs. This position offers significant growth potential in cloud application management, AI-driven automation, and solution design—ideal for someone eager to expand their technical capabilities while making a measurable impact.

How will I make an impact?

System Administration: Administer and maintain enterprise applications ensuring optimal performance, security, and user accessibility.
User Support: Provide day-to-day support and troubleshooting for application-related issues, responding to incident tickets and service requests from internal users.
Process Documentation: Develop and maintain system documentation, process workflows, and user guides for applications, ensuring clear and accurate information is available for end users and stakeholders.
User Access Control: Manage user accounts, roles, and permissions, ensuring proper access control within systems. Working knowledge of Okta, Azure, AD or similar for user authentication and provisioning.
Testing and Upgrades: Support testing, upgrades, and deployments of application enhancements, working closely with other admins, developers, and external vendors.
Collaborate with Stakeholders: Work with Service Managers, Devs, and other teams to understand business needs, propose solutions, and deliver application improvements that align with organizational goals.
Incident Management: Assist with troubleshooting and resolving system errors, providing timely updates, and following up with relevant parties to resolve incidents effectively.
API & Integration Experience: Experience using middleware tools to connect systems. Knowledge of REST/SOAP API usage for data exchange or automation.
AI & Automation: Familiarity with AI-powered tools like Microsoft Copilot, Atlassian Intelligence, NetSuite Intelligence Cloud or Slack AI.

What you’ll bring to the role:

Qualifications:

Educational Background: Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field (or equivalent experience).
Experience: 3+ years of experience in an enterprise application support or administrator role, working with business systems like NetSuite, Dayforce, Jira, Slack or similar platforms. Demonstrated experience with Copilot or other enterprise LLM based assistants.
Technical Skills:
Familiarity with cloud-based applications and system administration.
Basic knowledge of scripting or automation tools (e.g., PowerShell, JavaScript) is a plus.
Experience with integration tools like Azure Functions, or Data Factory is desirable but not required.
Problem Solving: Strong troubleshooting and problem-solving skills, with the ability to work efficiently under pressure.
Communication: Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.
Team Player: Ability to work collaboratively in a team environment, manage multiple tasks, and prioritize effectively.
Adaptability: Willingness to learn new technologies and adapt to a fast-changing environment.

Preferred Qualifications:

Experience administering multiple enterprise applications simultaneously.
Basic understanding of data flows, data integrations, and troubleshooting integration issues.
Experience working in an Agile environment or familiarity with ticketing systems like Jira.
Knowledge of IT best practices related to security, data management, and system performance.

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range

$70,500—$86,500 CAD

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

Impactful work transforming the way the world learns
Flexible work arrangements
Learning and Growth opportunities
Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
2 Paid Days off for Catch the Wave related activities like exams or final assignments
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
Retirement planning
2 Paid Volunteer Days
Competitive Benefits Package
Home Internet Reimbursements
Employee Referral Program
Wellness Reimbursement
Employee Recognition
Social Events
Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

Original Job Description

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.

This Posting will close on August 25 at 9:00am ET. We will review applications on a rolling basis and encourage you to apply as soon as you can for the best candidate experience.

How will I make an impact?

System Administration: Administer and maintain enterprise applications ensuring optimal performance, security, and user accessibility.
User Support: Provide day-to-day support and troubleshooting for application-related issues, responding to incident tickets and service requests from internal users.
Process Documentation: Develop and maintain system documentation, process workflows, and user guides for applications, ensuring clear and accurate information is available for end users and stakeholders.
User Access Control: Manage user accounts, roles, and permissions, ensuring proper access control within systems. Working knowledge of Okta, Azure, AD or similar for user authentication and provisioning.
Testing and Upgrades: Support testing, upgrades, and deployments of application enhancements, working closely with other admins, developers, and external vendors.
Collaborate with Stakeholders: Work with Service Managers, Devs, and other teams to understand business needs, propose solutions, and deliver application improvements that align with organizational goals.
Incident Management: Assist with troubleshooting and resolving system errors, providing timely updates, and following up with relevant parties to resolve incidents effectively.
API & Integration Experience: Experience using middleware tools to connect systems. Knowledge of REST/SOAP API usage for data exchange or automation.
AI & Automation: Familiarity with AI-powered tools like Microsoft Copilot, Atlassian Intelligence, NetSuite Intelligence Cloud or Slack AI.

What you’ll bring to the role:

Qualifications:

Educational Background: Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field (or equivalent experience).
Experience: 3+ years of experience in an enterprise application support or administrator role, working with business systems like NetSuite, Dayforce, Jira, Slack or similar platforms. Demonstrated experience with Copilot or other enterprise LLM based assistants.
Technical Skills:
Familiarity with cloud-based applications and system administration.
Basic knowledge of scripting or automation tools (e.g., PowerShell, JavaScript) is a plus.
Experience with integration tools like Azure Functions, or Data Factory is desirable but not required.
Problem Solving: Strong troubleshooting and problem-solving skills, with the ability to work efficiently under pressure.
Communication: Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.
Team Player: Ability to work collaboratively in a team environment, manage multiple tasks, and prioritize effectively.
Adaptability: Willingness to learn new technologies and adapt to a fast-changing environment.

Preferred Qualifications:

Experience administering multiple enterprise applications simultaneously.
Basic understanding of data flows, data integrations, and troubleshooting integration issues.
Experience working in an Agile environment or familiarity with ticketing systems like Jira.
Knowledge of IT best practices related to security, data management, and system performance.

Base Salary Range

$70,500—$86,500 CAD

Why we're awesome:

Impactful work transforming the way the world learns
Flexible work arrangements
Learning and Growth opportunities
Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
2 Paid Days off for Catch the Wave related activities like exams or final assignments
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
Retirement planning
2 Paid Volunteer Days
Competitive Benefits Package
Home Internet Reimbursements
Employee Referral Program
Wellness Reimbursement
Employee Recognition
Social Events
Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

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Edtech.com's Summary

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